Chamberlain Music Reviews 

Excellent service good range of products and our guitars arrived quickly

cheaper than other famous online stores, delivered very quickly and in perfect condition. I had seem tech queries which were answered clearly and quickly. Will be using again.

Fast delivery, excellent service.

Very prompt and efficient service and at a great price for both the product and delivery. Highly recommended.

Really good online service and quick delivery. Thank you!

The items I ordered arrived within a few days which was much to my surprise as other suppliers are quoting delivery times of weeks or months in some cases!

Excellent customer service - polite, friendly and very helpful. The delivery was extremely prompt and flute book and music stand are lovely. I will remember them again.

Such punctual delivery!. Ordered at 4pm the previous day and received the next morning. This has happened twice. Well packaged. I shall be pleased to order again .
O H

Extremely efficient with excellent communication and fair prices to boot.

The books arrived really fast. Lovely content too.

I always purchase music books from Chamberlain Music as they are reliable and provide an excellent service. Before I used to buy music books from my local music shop, and some of the books I wanted wasn't in stock. I would place an order, however the service was really slow. Sometimes I needed a music book within a week. The music books I want are always available from Chamberlain Music. Within a day or two I receive my order. I recommend to use Chamberlain Music.

First-class service. Stocks everything you need.

Edit: 25/6/20 at 15:21- Jon called yesterday...and he was very polite and professional. He went above and beyond to resolve my issue. All my costs were reimbursed. Thanks.
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I found the item £10 cheaper from CM, so I ordered it. From what I could see on their website, orders made before 3pm are dispatched on the same day. I made my purchase on Friday night, so obviously missed the cut-off time. I assumed it would be dispatched the following day (Sat), but as I didn't receive a dispatch confirmation email in the morning, I decided to contact them to clarify things. I used the 'live chat' facility on their website. The staff member I spoke to didn't seem to have a clue about logistics...and I got the impression that the office and the warehouse were 2 different entities in totally different universes, with absolutely no synergy. Every time I asked a question, I was left waiting ages for a reply. 90% of the time I didn't know if they were checking for me, or if the connection had been lost. I had to send the same message repeatedly, just to see if someone was still there. I understand shops can be busy...that's fine...but if that's the case, just leave the live chat until the shop is quiet. Alternatively, simply say "please bear with me", while you look into things...that would of been enough to let me know you were still there, but you were busy, instead of just disappearing. I don't mind waiting, as long as I'm aware that someone is actually there. Anyway, after waiting ages for a response, most of my questions were answered with things like 'I'll send a note down to the warehouse', 'a note has been left on the account for you' and 'I've told them to put a rush on it'. None of this was very helpful, as my questions remained unanswered.

So Monday comes and I still haven't received the dispatch confirmation email, so I go back on live chat to see what's going on. It was more or less the same thing. The lack of knowing what was going on was very worrying. I just wanted to know when the item would be sent. I was told that my item was currently on the bench ready to go, but the staff member didn't seem like they wanted to commit to an answer on a dispatch timeline. I told them if they couldn't guarantee that it would be sent on that day (Mon), that I would just go to Amazon...a few moments later, they confirmed it would be sent on that day.

The item arrived via DHL on Tuesday. After all the doom and gloom we're all currently experiencing, the enjoyment on my child's face was priceless, (anyone with children will understand how their happiness makes a parent feel)...but the happiness soon turned to bitter, bitter, disappointment.

Upon opening the package, we instant noticed that the guitar was either used, an ex-display model, or made in an active war zone, because it was absolutely riddled with scuffs, dings, scratches and holes. I took photos straight away and sent them to CM's sales department. While waiting for their response, more damage was found...there was a chip to the neck, which was so bad, it made the guitar unplayable. Cue disappointment!

Here comes the kicker: As there was absolutely no damage to either the inner or outer boxes that the item came in, the damage clearly didn't occur during transit...which can mean only one thing-

1. The guitar was checked before dispatch and someone thought it was acceptable to send a customer something in that condition.
2. It wasn't checked before dispatch.

Either way, it shows a complete lack of respect for a paying customer and a total disregard for quality control.

A few hours later I received a reply from CM saying to send it back for a refund. Well I'm sorry, but 'sorry, here's a return label', just isn't good enough!

I am now out of pocket for the following reasons:

We haven't used the printer in years, so the ink cartridge was bone dry. £9.75 for a new ink cartridge just to print a label. There are no printing shops near us. I've had to pay £4.60 for a bus ticket to take the guitar to my nearest UPS drop off point, which is 2 buses there and 2 buses back. I also have to find someone to watch my youngest children, as no childcare arrangements were in place, because both parents being out of the house was unpredictable.

Add to that, the fact I now have to put myself and my family at risk, because I have to catch 4 buses and the risk of catching something while out.

Conclusion: I'm out of pocket for the money paid for the guitar+ £14.35 costs to return it, jeopardising the health of my family...and a very disappointed child with NO GUITAR! All in all, it's been a horrible experience. I will not use CM again...sometimes it's better to pay more, to save the hassle!

Brilliant, courteous service chat with very knowledgable staff. The woman i dealt with was superbly helpfuI. I wish other companies would take a leaf out of Chamberlaine's book. Not only that but the guitar case I ordered is superb and what a bargain!!! Super fast delivery. Alltogether marvelous!!!

Fantastic service. Arrived within 1 working day. Highly recommend

Made order for Yamaha keyboard PSR-EW410 & accessories in March which was out of stock. Spoke with Dominic, very helpful and informed that May would be expected delivery date. Credit card details exchanged but no money taken until goods were delivered on 18 May. The price quoted remained the same. Very impressed with company as I did not see purchase beforehand and only read up on spec & demos online. Choose them because of the Trust Pilot Reviews being very positive. Would recommend.