Window sill damage on mg 4 trophy. Booked into Chapelhouse MG Wigan for repair. 1st replacement sill ordered in wrong colour and damaged paint work on removal in the process (which was fixed after poi... Toon meer
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I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... Toon meer
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I couldn’t be happier! The team at Blackpool has looked after me from start to finish. Nothing was too much from someone who was only “looking” to the point of putting an order through which... Toon meer
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Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was ve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contactgegevens
603-609 Liverpool Road, PR8 3NG, Southport, Verenigd Koninkrijk
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,2
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1K reviews
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Shocking customer service
Shocking customer service we've only had the MG HS for 6 months it's been in there garage for 1 month on and off no up date every time I call they say that the manager will give u a call back never happens so I rejected the car now they want more money off me for the same make of car with more mileage I except that you can get cars with problems but I can't expect the way that they are messing me around one department blaming the other and no loan car so my wife has had the inconvenience of not having a car for all this time would not recommend chapelhouse southport after sales is shocking it's been the most stressful car experience I've ever had
14 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for taking the time to share your experience, Will.
I’m very sorry to read about the difficulties and stress you and your wife have experienced. Being without your car for such a long period, receiving poor communication, and feeling passed between departments is understandably frustrating, especially with a vehicle that is only six months old. This is clearly not the level of aftersales care we aim to provide, and I sincerely apologise for the inconvenience and upset caused.
Your concerns regarding the lack of updates, unreturned calls, absence of a courtesy vehicle, and the handling of the rejection process are being taken seriously. This feedback will be escalated to the management team so it can be fully reviewed and addressed.
We would genuinely welcome the opportunity to speak with you directly to better understand the situation in full and see how we can work towards a resolution.
Great experience!
Understood our budget, helped us review options without being pushy and found us the perfect car for our family!
31 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your review, India.
We’re thrilled to hear that your experience with Chapelhouse Group was so positive and that the team took the time to understand your budget, review options, and help you find the perfect car for your family—without any pressure.
I’ll be sure to pass your kind words on to the team. We hope you enjoy your new car and look forward to assisting you again in the future.
Bought a Jaecoo of Dan
Bought a Jaecoo of Dan, he was very knowledgeable and couldn't do enough for me, he helped me get a deal that worked for me and organised collection for a day that suited. Definitely recommend.
30 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your review, Sam.
We’re delighted to hear about your experience buying your Jaecoo with Dan. It’s great to know he was knowledgeable, supportive, and helped find a deal and collection date that worked perfectly for you. Recommendations like yours mean a lot to us.
I’ll be sure to pass your kind feedback on to Dan and the team. We hope you’re enjoying your new Jaecoo and look forward to supporting you again in the future.
We can’t thank Tom at Chapelhouse…
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, making what could have been a stressful experience feel smooth and reassuring. Nothing was too much trouble, and his understanding and care really stood out. A true credit to Chapelhouse — we’re so grateful for everything he’s done for us.
28 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for sharing your wonderful feedback. We’re thrilled to hear that Tom at Chapelhouse Southport went above and beyond to support your family, making the entire experience smooth, reassuring, and stress-free. His kindness, patience, and dedication truly make a difference, and we’ll be sure to pass on your heartfelt thanks — he’ll be over the moon to hear this!
Chapelhouse Southport poor
Absolutely poor experience again. Given wrong quote initially, £100 more!! Car was in at 8.00 for an early service Mot, not ready till 4.30, no valet or car washed. No call to say it was ready, I rang at 2pm told they would ring back with up date, nothing. Rang again an hour later told nearer to 5pm. With out Julie's customer care would have been shocking, she made huge effort under staffed. This is not first time. Sales Department poor to don't seem interested enough to follow up interest. Also when you buy a used car there no after care at all, that's it they have your money.
27 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your feedback, Jennifer. We’re very sorry to hear about the repeated issues you experienced at Chapelhouse Southport. We completely understand how frustrating it must have been to receive the wrong quote, wait so long for your service MOT, and not receive updates or the expected valet service.
We’re glad that Julie’s customer care helped improve your experience, but it’s clear that other aspects of the service and sales departments fell short. Your comments will be shared with management so these issues can be addressed and improvements made to ensure better communication, follow-up, and aftercare for all customers.
We’d like the opportunity to discuss this further and make things right. Reaching out directly to the dealership or service manager would allow us to address your concerns personally and ensure a better experience next time.
Excellent service from Richard and his…
Excellent service from Richard and his team in Warrington. A very friendly relaxed polite and professional experience from start to finish with no pressure at any time and Callum kept me informed of everything along the way prior to pick up. A Very smooth and comfortable buying experience - highly recommend.
Thank You
Ellen Hough
22 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your fantastic feedback, Ellen. We’re delighted to hear that Richard, Callum, and the team at Chapelhouse Suzuki Warrington provided such a friendly, professional, and relaxed experience from start to finish. It’s great to know you felt informed, comfortable, and never pressured throughout your purchase. We really appreciate your recommendation and hope you enjoy your new car!
Daniel
Daniel, Aiden were amazing!! I would definitely recommend Chapelhouse for a new or used car!! Really happy with the Staff and service I received.
26 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your wonderful feedback, Gill. We’re thrilled to hear that Daniel and Aiden provided amazing service at Chapelhouse OMODA & JAECOO Southport. It’s great to know you’re happy with the team and the service you received. We really appreciate your recommendation!
Inaccurate website and time wasted
The problem with the website is they don't put where the cars are located. Travelled to Bolton to find car wanted to look at was in Southport. Other car was in Wigan. The person in Bolton looked it up and said looking at telephone number based in Wigan. Travelled to Wigan. Salesman said car was sold day before. Why don't they update the website also there was nothing in car windscreen to say sold. That's very poor and the company needs to improve.
25 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your feedback, Paul. We’re very sorry to hear about the frustrating experience you had with the website and locating the cars at Chapelhouse Suzuki. We completely understand how inconvenient it must have been to travel to multiple locations only to find the cars unavailable.
We take your comments seriously and will pass them on to the management team to ensure the website is updated more accurately and that better signage or communication is in place for sold vehicles. Your experience highlights an area we clearly need to improve, and we appreciate you bringing it to our attention.
If you’d like, we can also arrange for a team member to contact you directly to assist with finding the car you’re looking for.
Dan in Omoda/ JAECOO was absolutely…
Dan in Omoda/ JAECOO was absolutely brilliant throughout. I needed a quick turnaround and he made it happen and made everything so seamless. Thank you so much!
23 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your feedback, Amy. We’re delighted to hear that Dan provided brilliant service at Chapelhouse OMODA & JAECOO Southport, making your quick turnaround seamless and stress-free. We’ll be sure to pass your kind words on to him!
Dan Gargan at Jaecoo
Dan couldn’t have been any better! Such an angel! He made sure every need was catered for every step of the way and was available at all times to contact over any enquiries.
Went above and beyond to make sure the whole process was as smooth as can be. Absolutely no faults and I would recommend Dan at Jaecoo and Omoda to anyone and everyone he is a star!
23 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your wonderful feedback, Aysha. We’re thrilled to hear that Dan went above and beyond to make your experience at Chapelhouse OMODA & JAECOO Southport smooth and stress-free. It’s fantastic to know he was attentive, available for all your enquiries, and made such a positive impact. We’ll be sure to pass on your kind words — Dan will be over the moon!
A massive thank you to Matt for…
A massive thank you to Matt for outstanding service. My purchase experience was exceptional, he was attentive and informative. Clear communication and fast turnaround from purchase to handover.
I would highly recommend buying a Jaecoo but especially from Chapelhouse Warrington
15 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your fantastic feedback. We’re thrilled to hear that Matt provided such outstanding service and made your Jaecoo purchase at Chapelhouse Warrington a smooth and enjoyable experience. We’ll be sure to pass on your kind words to him. Your recommendation means a lot, and we hope you continue to enjoy your new car!
I have been buying a new car froChapelhouse
I have been buying a new car from Chapel House - an Omada 9. Had a great experience dealing with Dan Gargan who is a Sales Executive in the team. Knew everything about the car and showed my through everything I needed to know so I could drive it away and had a good experience. The rest of the team were also very helpful and welcoming.
I would absolutely recommend Dan if you are thinking or buying from Chapel House. I would also recommend the Omada brand. So far, a brilliant car.
21 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for sharing your experience. We’re delighted to hear that your Omada 9 purchase with Chapelhouse was such a positive experience and that Dan Gargan provided excellent guidance throughout the process. It’s wonderful to know the rest of the team were helpful and welcoming as well. We really appreciate your recommendation of both Dan and the Omada brand, and we hope you continue to enjoy your brilliant new car!
I bought a new Jaecoo in December and…
I bought a new Jaecoo in December and both the car and the service I received from the dealership have been fantastic, especially Matt in sales and the young lady in the service desk.
It’s a big commitment and I’ve been delighted with my purchase
23 december 2025
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your wonderful feedback. We’re thrilled to hear that your Jaecoo purchase in December has been such a positive experience and that both Matt in sales and our service desk team provided fantastic support. It’s great to know you feel delighted with your car and the service you received. We really appreciate you sharing your experience!
Tom was a great help pleasure to deal…
Tom was a great help pleasure to deal with. Thanks Tom
21 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your feedback, Phil. We’re delighted to hear that Tom was such a great help and made your experience at Chapelhouse Southport a pleasure. We’ll be sure to pass on your kind words to him!
I recently bought a used Suzuki vitara…
I recently bought a used Suzuki vitara from Chaplehouse.
Sam our salesman was excellent from start to finish.
All the staff we spoke to were friendly and helpful.
16 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for taking the time to share your feedback, Robert. We’re delighted to hear that you had such a positive experience purchasing your Suzuki Vitara and that Sam provided excellent service from start to finish. It’s also great to know the wider team were friendly and helpful throughout. We really appreciate your kind words and hope you continue to enjoy your car. We look forward to welcoming you back to Chapelhouse in the future.
My experience with chapel house…
My experience with chapel house southport Omoda / Jaecoo was a pleasant one, i asked for a lot (and i mean a lot!) of questions and all the chaps couldnt do anymore for me, Aiden, Dan and Philip were outstanding, a nice bunch of lads who were very knowledgable and also not pushy, you have a customer for life if that is how you treat customers, thank you!
12 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you so much for taking the time to share this, Danny 🙂
We’re delighted to hear your experience at Chapelhouse Southport OMODA / JAECOO was such a positive one. Asking lots of questions is exactly what you should do, and it’s great to know Aiden, Dan and Philip took the time to support you properly—knowledgeable, helpful, and never pushy is the Chapelhouse way.
“Customer for life” is about the biggest compliment we can get, so we’ll be sure to pass your kind words on to the lads. Thanks again for choosing Chapelhouse, and enjoy every mile!
What can I say about Richard and his…
What can I say about Richard and his team… First class at the point of sale and when after sales advice and help is required, he has the answers.
He is friendly, knowledgeable, informed and re-assuring!
What more can a customer ask for?
Why go anywhere else, superb.
14 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that Richard and his team provided first-class service both at the point of sale and with after-sales support. It’s great to know you found them friendly, knowledgeable, and reassuring throughout your experience.
We’ll be sure to pass your kind words on to Richard and the team. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Chapelhouse Warrington in the future.
Joey Chong was very helpful and made…
Joey Chong was very helpful and made the whole process easy to understand. Any questions I had were answered with professionalism.
Great job Joey
12 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your feedback.
We’re thrilled to hear that Joey Chong provided such helpful and professional support, making the whole process easy to understand. We’ll be sure to pass your kind words on to him.
Thank you for taking the time to leave a review, and we look forward to welcoming you back to Chapelhouse Southport in the future.
Overall pretty good Evalena on service…
Overall pretty good Evalena on service bay desk very friendly and efficient,been with them for 3 yrs the MG HS. was the best car I’ve ever had for space and comfort
13 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your feedback, Paul.
We’re delighted to hear that Evalena provided friendly and efficient service at the desk and that your MG HS has been such a comfortable and spacious car over the past three years. We’ll be sure to pass your kind words on to her.
Thank you for taking the time to leave a review, and we look forward to continuing to support you at Chapelhouse MG Wigan.
Meeting joey was good he explained…
Meeting joey was good he explained everything and made everything so easy made you feel so welcome would recommend chapelhouse to anyone looking to get a new and used car from them .
Keith mundle
12 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Thank you for your feedback, Keith.
We’re delighted to hear that Joey made you feel so welcome and explained everything clearly during your visit to Chapelhouse Southport. It’s fantastic to know you would recommend us to others.
We’ll be sure to pass your kind words on to Joey. Thank you for taking the time to leave a review, and we look forward to welcoming you back in the future.
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