Chappelli Cycles Reviews 209

Rad service, awesome bike

You will not be disappointed

Just a shout out to the tech on the day, he stopped his break just to set up the bike for us as we didnt have much time, great service. Plus the bike is great, my partner is very pleased with the present!

Great guys, will definitely be back again!

4.7 stars. Deserving of 5 stars but in being completely honest, I've knocked off a few points for some annoying delays in getting the bike fully assembled. To some extent,these can be put down to the pitfalls of ordering something online without being able to provide instant feedback about what requires changing. The first sticking point was that having ordered a quick-release front wheel, it came with the wrong sized spindle. After sending photos back to Chappelli, another spindle arrived in a week or so. After fitting the front wheel, it became obvious that at their maximum height the handlebars were too low for me so there was another delay and added expense for an adjustable stem. Finally ready to go-but wait, there's more. The Schwalbe Marathon Plus rear tyre had gone flat and I hadn't ridden anywhere yet! Removing the new,very stiff tyre took about a day and it appears that a faulty tube valve was the culprit.
All of that seems an age ago now but it was worth the wait. The NuVinci hub is a dream and gives a silky smooth ride. Ideal for commuting or long weekend rides on anything but the more challenging climbs around Adelaide. Much less fussy to maintain and keep the drive train clean than my other bikes. Chappelli staff were very helpful and attended to my various queries promptly and courteously. Thoroughly recommended.

Great quality and great service down at the Chappelli store!

Can not fault the product or service.

I was surprised at the quick delivery even in Coonamble. Unfortunately there was minor damage due to transport and this was handled just as efficiently and quickly. Can't fault the product.

Good customer service and patience with inexperienced bike owners

I found the guys at Chappelli to be service oriented.

I recently spent a lot of money at Chapelli on my bike, which I love. A customer new to owning a vintage racer and bikes in general, I felt patronised by the store manager whenever I asked questions about how to care for my purchase.
I had a pinch flat after just two rides and called the store for help on what to do. They dissmissed my enquiry and forwarded me onto another bike store for help, having already made their sale. Customer care, courtesy and friendly follow up post purchase is something I value when I spend money and to be so swiftly dismissed has left me disappointed. I regret purchasing at Chapelli. I understand that Christmas is a busy time of year, but it is no excuse to condescend people who are eager to learn about their new purchase. Experts shouldn't be jerks.

I wanted to order a particular model and that had been discontinued. I emailed and received a prompt reply that there were still some left in stock and was promptly sent to me. Overall I am very impressed with the bike as well.

Slight hiccup with helmet order colour was dealt with personally and quickly. Good to see personal and satisfactory service is still a priority.

Love my bike. Received it as a Christmas present. My husband said the service was great and staff very knowledgeable. The quality of the bike and child seat are excellent. Very happy 😀

Im a no fuss person who was recommend to Chappelli. You have great bikes so the choice is down to color and accessories so its and easy job.
I got the color and the accessories i wanted so i was happy.

The only problem was that the bike wasn't finished on the day you said but that was no issue as it was still a month early for the Christmas present that the bike was for. All in all im a happy customer

Chappelli was great love my bike, the freight they use not so good. I received my bike though unfortunately the freight company where extremely rough, I had multiple scratches on the bike + the axle nut on my 3 speed was completely snapped. I later found out this also bent the pin inside my hub rendering it useless. Not Chappellis fault really happy with their service and the bike they instantly sent me a new axle nut when i informed them.

Staff were super helpful and accommodating. Bike rides smoothly and I absolutely love it!

Despite not having the stock immediately available, the folks at Chappelli were helpful and informative. When the bike arrived it was very easy to assemble and is far superior than many other bikes I have seen in local shops.

Would not hesitate in buying from them again.

The ordering experience was quick and the right advice was given. When there was a price discrepancy because of a new model being introduced it was resolved quickly and satisfactorily. Pablo was great!