I wish there was a zero star for both Chapter London and Debhenams, order outstanding and no communications. £85 is a lot of money to lose, I will escalate this to Ombudsman, please save yourself the... Toon meer
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Ordered a Chapter London Jumpsuit via Wolf & Badger. Didnt turn up when stated, no communication from them. Eventually get an email to say its delayed but nothing else. Wolf & Badger were also chas... Toon meer
I bought something via Debenhams and returned it and nearly 4 weeks later still waiting for my refund. I've emailed several times as well as escalated via Debenhams, with no response. They've basicall... Toon meer
Edit to say- the store contacted me to let me know the website wasn’t accurate and they did offer refunds on sale items. Their communication was prompt and pleasant throughout and a refund was receiv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Chapter Clothing is a UK independent clothing store in Leamington Spa. With known brands and some surprising independent labels. Shop favorite brands and styles. Jeans, Coats, Tops, T-Shirts, Footwear. Replay, Selected, Asics, Onitsuka Tiger, HYMN, Che...
Contactgegevens
15 park street, Leamington Spa, CV32 4QN, Leamington Spa, Verenigd Koninkrijk
- 01926334777
- info@chapter-clothing.com
- chapter-clothing.com
1,7
Zeer slecht
31 reviews
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I wish there was a zero star for both…
I wish there was a zero star for both Chapter London and Debhenams, order outstanding and no communications. £85 is a lot of money to lose, I will escalate this to Ombudsman, please save yourself the stress and stay away from Chapter london.
21 oktober 2025
Review zonder uitnodiging
Terrible communication
Terrible communication. Items did not arrive on time and they are completely negligent in everything they do.
1 mei 2025
Review zonder uitnodiging
I ordered a jumpsuit on the 9th Dec
I ordered a jumpsuit on the 9th Dec, never arrived, no response to emails, be aware, fortunately I paid via PayPal so have opened a case, not responding to PayPal messages either.
8 januari 2025
Review zonder uitnodiging
BEWARE THIEVES
I bought something via Debenhams and returned it and nearly 4 weeks later still waiting for my refund. I've emailed several times as well as escalated via Debenhams, with no response. They've basically stolen from me.
25 november 2024
Review zonder uitnodiging
Still waiting after all this time
I ordered a velvet blouse on 13/09/2024 and I am still waiting for my order to arrive. I have emailed 3 times and so far no response to my emails. I am very disappointed with the lack of response and customer service. Although Chapter seems to have had good reviews in the past since 2023 the customer reviews have been very poor. Stay far away from this company. They take your order, your money but you won’t get the goods. This is definitely the worse service ever.
13 september 2024
Review zonder uitnodiging
Delayed good and poor communication
Ordered a Chapter London Jumpsuit via Wolf & Badger. Didnt turn up when stated, no communication from them. Eventually get an email to say its delayed but nothing else. Wolf & Badger were also chasing Chapter and not getting a response. I requested to cancel the order and surprise surprise they then decided to ship it, tough once it arrives it will be going straight back to them the service is awful they dont deserve my money.
Wolf & Badger were very helpful and gave good customer service I believe the issue was with the brand Chapter
6 januari 2024
Review zonder uitnodiging
I ordered and paid for a shirt for a…
I ordered and paid for a shirt for a Christmas Present and am still awaiting its arrival. Have sent several emails and had no response so have paid for something that I haven’t received not a very good Customer Service.
3 februari 2023
Review zonder uitnodiging
👍👍👍👍👍👍👍👍👍👍
7 september 2022
Orderd online 1st time user was easy to…
Orderd online 1st time user was easy to find what i was looking for and fast delivery
5 maart 2022
Always the best quality and customer…
Always the best quality and customer service at a good price. We love Chapter!
3 maart 2022
chapter clothing
great range of quality clothes, great service and speedy deliver. can't ask for much more!!
21 januari 2022
Good communication and customer service
Edit to say- the store contacted me to let me know the website wasn’t accurate and they did offer refunds on sale items. Their communication was prompt and pleasant throughout and a refund was received on return of goods. Fab customer service. Thank you!
(Good delivery times. Item fine but not suitable. However, I can’t return it because it was in the sale! I wish I had checked before buying. Wouldn’t buy again if I can’t return items.) - All rectified by company
4 december 2021
Antwoord van Chapter
Hi Laura,
So so sorry about this, it's our mistake. We have sent you an email to rectify the problem. We are correcting that on the website now.
Chapter and Verse is fantastic
Chapter and Verse is fantastic! The service is always super helpful and personal. The delivery was really quick too and free! I simply can’t fault them. Great local business that you can trust will always give you top quality product and service ☺️
29 november 2021
The quickest service I have ever…
The quickest service I have ever received! Great choice of clothes too..
16 november 2021
Quick delivery
4 november 2021
Part of order arrived in good time the…
Part of order arrived in good time the other was apparently not available after ordering.
Great service apart from the item issue
16 oktober 2021
Top quality product
Top quality product. Top quality service. Chapter is a great place to shop if you want to stay ahead of the trends.
14 oktober 2021
Review zonder uitnodiging
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