Charles Taylor Trading Reviews 

I have been waiting for an order from Charles Taylor since the end of April this year. I got told the lead time was 4 weeks! Absolutely terrible service, keep getting fobbed off by their company contact and that is if they even bother replying! I have sent several emails chasing this order but still not received nearly 3 months after the fact. Shame really as their products are usually of okay standard.

I would not recommend this company at all. Very poor customer service to say the least. I should have had a delivery yesterday sat in all day and then waited for a bench I bought in memory of my late father. This meant so much to me. On the original invoice the sales person put *IMPORTANT* regarding a plaque for the bench. He said someone will ring you when they see that. They didn’t. I got a call to arrange delivery and I mentioned what he has said to me and they said they don’t do that. That is fine I can get that elsewhere the bench is really what I wanted.

I arranged delivery and then rang them in the morning just to confirm as I had heard nothing and they said it was definitely going to be delivered. Only it never came no communication at all on the day. The delivery person turned up today (day later) at 7:20am when I was getting ready for work as well as sorting my children for school he had finished yesterday and came this morning it was suitable for him
I assume. Not me! Hence why I arranged the delivery on a time I knew I could take the order. I sent him away. I rang the company to explain she said she would call me back after the school run. What a surprise this didn’t happen and I had to call them again to sort out the refund. This bench really meant something to me and I’m disappointed but I will not buy something from a company that in my opinion doesn’t value customers or communication. I have only recently lost my father and I am grieving and this upset was something that could have been avoided.

Had our furniture delivered today and we are delighted.

Duncan who delivered was superb, quick, efficient and friendly.

I ordered a canopy for my swing seat, it arrived on time and fitted perfectly.
What more can I say

Ordered dining set with 6 chairs through Debenhams and said order would be delivered within 7 business days! No delivery by that date, contacted Charles Taylor direct as needed the furniture for my daughter’s baby shower which is next week! They said they would look into it to see if could expedite delivery! Week gone by, heard absolutely nothing! Very rude as I have purchased many orders from them before but am extremely disappointed with their lack of communication! At least have the courtesy to let me know as if no delivery by next week will have to borrow furniture! Very unhappy!

Online purchase was easy and it was Quick delivery

Friendly, helpful delivery driver and nothing too much trouble.
Furniture is perfect in every way.

Last year I used another brand of preservative to coat the furniture. It was a bit meh! This year, I bought your own brand. Total result. The garden furniture is looking good as new. Bravo 👏.

The garden furniture is realy well made and is very firm.all our family are so pleased with the furniture being so comfortable

I’m only giving 4 stars because it was delayed .. the service of delivery was excellent ..

I ordered a 2 seater swing for my wife's birthday. The order was placed on 16/05. The website states that the order would be delivered within 14 working days.
My wife's birthday was on 08/06, plenty of time for the advertised delivery. At the beginning of that week I contacted the company as there had been no further information and was told they would chase up the order and see what they could do to get it to me in time.
The following day I had a message with no facility to reply that stated the order would be delivered on 25/06, 2 days short of 6 weeks from when the order was placed.
In the meantime some significant planned garden work has commenced making this a very inconvenient time.
I contacted Charles Taylor Trading again but had no response.
The order arrived on 25/06. I have not yet had the opportunity to assemble it. No time slot was given for the delivery so I had to wait in all day. It arrived after 4 p.m.
I ordered directly from CTT to ensure the delivery would be in time and could have bought the product cheaper elsewhere.
The terrible customer service and complete failure to adhere to their advertised delivery service from this company indicates a very poor attitude and a complete disregard for its customers. I would not recommend purchasing their products.

Got a text on 11AM Thursday fro a random telling me my delivery is coming at 6am the next day, I misread and thought it said 6pm. I was in at 6am but nothing on my ring doorbell. Now I need to call the office to get my delivery. Waste of time. Don't bother

WARNING ⚠️ for the public
Please don't purchase Charles Taylor extra large window box
I just attached this to my window (downstairs thank god)
Watered my little annuals that I'd put in (plant boxes do need watering) and the whole thing came smashing down. Now annuals don't need deep soil so not much was put in the box.
When I inspected this window box, it wasn't screwed together as such a large wooden box should be, BUT PINNED..... WHAT A DANGER FOR ANYONE USING THEM ON AN UPPER FLOOR WINDOW !!!

Made an order of 10 wooden window boxes. Condition on purchase was "up to" 14 days. It is now 18 days so I call them to see why its late. I was then advised it will "probably" be received by 30th June. That's 23 days not 14.
There was no apology just lots of irrelevant excuses. Such as: someone just returning from vacation was one. Due to large quantity it has to be split into 3 shipments (small window boxes) was another.
The woman said I was "lucky" as if they didn't do that it would be mid July before I receive them.
I asked why they didnt contact me if they knew it was late, and the woman said because they are busy.
What an idiotic example of customer service.

Robert was a Brilliant staff member, Excellent advice given to take care of the furniture not only delivered the furniture but put it together as well with care absolutely amazing!
Placed it exactly where we wanted it couldn't ask for better service I wish all deliveries was like that
Would definitely recommend to family and friends thank you Robert

Purchased so much garden furniture from their outlet in Skegness. Was gobsmacked at the prices/offers on.
Had the delivery 3 weeks later and the guys were amazing, set everything up and placed it where it needed to be, along with advice on looking after it.
Only improvement could be the communication on order confirmation between placing the order and delivery - that part was hard work and CT could just implement a small process so customers are not left wondering about there order.

Other than that I am impressed with the quality and value for money.

Purchased in Skegness Market with outlet pricing.

Salesman new his job quality of table and chairs 5 star delivery driver gets 11 out of ten kept us up to date arrived on time only issue due to high demand never met the 3 week wait we were told

I don't recommend this company which offers zero customer relations.
3 Weeks ago, I ordered a large planter, the order acknowledgement said 'check back for an update'. Kept checking - no update.
Emailed twice and got the same reply 'we will look into it'. They obviously didn't, as I heard no more from them.
Had no shipping notification (no update on order link on website) and one day it just appeared dumped on my front doorstep. I've neber known a company do this before. I could have been away and would have had no way of giving alternative delivery instructions.
Don't be fooled into thinking you will get installation for a planter. It needed the legs and shelf attaching; the instructions said with a screwdriver, but it definitely needed a drill. No drill holes there.
The wood is sappy, the stain has drippy runs on, but it is also heavy for one person with limited DIY skills to manage alone. And now it's put together, it wobbles!!
Go to your local independent garden center—you will get much better service, perhaps slightly more expensive, but worth it to avoid the hassle.