Fantastic delivery by Danny and Wayne, who delivered my mums new bed. They went above and beyond and even hoovered the floor before building the new bed! Danny explained all the controls very well and... Toon meer
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I've never experienced anything so brilliant in my life! The most amazing thing about my experience was how understanding, and patient Aaron was. I'm so pleased with my purchase, and I will be recomme... Toon meer
Bedrijf heeft geantwoord
They explanation of the product was very good, how they talk, customer polity, it good time I had with this young man, now I in good mood for whole day , thank you Henry
We had a chair delivered this week and the salesman (Ed) was so friendly, helpful and understanding and the delivery team (Stanley and Danny) couldn't have been more obliging. Ed informed us of every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, Verenigd Koninkrijk
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4,8
Uitstekend
298 reviews
Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great experience
I was very pleased with the promptness of getting an appointment for demonstration on one of Charterhouse riser/recliner chairs.
Henry explained everything to us with such clarity and was such a pleasant young man. We are now looking forward to receiving said chair.
6 september 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Carol,
Thank you very much for your 5 star review. At Charterhouse, our goal is to offer the level of service we would want our own family to receive and it's wonderful to know that it has been a great experience for you and that you're looking forward to the delivery of your riser recliner chair. We'll certainly pass on your lovely feedback to Henry.
Thank you for choosing Charterhouse Mobility.
Best wishes,
From the Team
First impressions and prompt service.
We emailed Charterhouse Mobility on Sunday with a first enquiry. Tom phoned us at 9.30a.m on Monday to arrange a demonstration of a recliner chair. Henry came to us on Thursday afternoon at the time agreed to demonstrate it. He was knowledgeable, enthusiastic and efficient and altogether helpful in taking us through the process of choosing and purchasing a chair. We look forward to its delivery.
5 september 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Mr Gibson,
Thank you so much for your feedback regarding your first impressions of the service you've received from us. Our aim is provide our customers with the best possible experience, from the initial enquiry, to the delivery of your furniture. We trust you'll be delighted with your new chair and we'll certainly pass on your kind words to Henry.
Best wishes,
From all at Charterhouse
The bed is great for relieving pressure on the body
My whole experience with Charterhouse has been great with my new bed and all the personal who have been in contact with me.
10 juli 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Mrs Brown,
Thank you very much for your 5 star review. We truly appreciate you taking the time to leave such lovely feedback regarding the whole experience with Charterhouse, and it's great to know that you are benefiting from the pressure relief your new adjustable bed provides.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
From the Team
Excellent rise and recline chairs in every way.
We have been delighted with our rise and recline chairs and have received many excellent comments from friends and family regarding them. I would not hesitate to recommend this company as they were very professional from start to finish and a delight to deal with. Choosing these chairs has been the best decision we have made in a long while.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Mrs Hallett
Thank you so much for your 5 star review and for sharing such lovely feedback with us.
We are thrilled to hear how delighted you are with your new riser recliner chairs, and we're so pleased to know that choosing your chairs has been the best decision you've made in a long while. At Charterhouse, we strive to provide the best possible experience for our customers from start to finish, and it's wonderful to know that you would not hesitate to recommend us.
With our best wishes,
The Charterhouse Team
Very positive experience from start to…
Very positive experience from start to finish. The team and Jack in particular have worked hard to create a chair swiftly for my mother. She has deteriorated rapidly and the chair was been essential in her care. My Dad sneaks a go with the heat and massage when he can.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Jennifer,
At Charterhouse Mobility, we take tremendous pride in offering the best possible service for our customers and we're so pleased that the experience has been very positive from start to finish for your mother. It means a great deal to us to know that the furniture we've provided has been essential in her care and we're glad to hear that your Dad enjoys the chair too!
Thank you for your kind words and we'll be sure to pass on your wonderful feedback to Jack and the team.
Best wishes,
From all at Charterhouse Mobility
Excellent ... highly recommend
I called Charterhousemobility for a bed on behalf of my mother who was struggling to sleep due to COPD , first of all the service from start to finish has been flawless the gentleman who did the demonstration was extremely knowledgable and put my mother at ease. Although there is no cure for which she has my mother has managed to sleep longer throughout the night. Would highly recommend this company. Thankyou again
10 mei 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Darren,
Thank you very much for taking the time to leave such a lovely review. It's wonderful to hear that your mother is benefiting from her new adjustable bed and is now able to sleep longer throughout the night. We greatly appreciate your feedback and for letting us know that you would highly recommend us!
Thank you for choosing Charterhouse Mobility.
Best wishes,
From The Team
Excellent service all round
Excellent service all round, everyone was so kind and helpful. Fantastic quality furniture. Would highly recommend. Definitely worth the money.
20 juli 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Thank you for your 5 star review. We greatly appreciate you taking the time to let us know that the all round service you've received from us has been excellent.
With our best wishes,
From all at Charterhouse Mobility
Great Service top to bottom
We Contacted Charter house for my elderly grandfather last month and all i can say is what a wonderful experience it was top to bottom, he's very pleased with the end result it was very important to him to have a British made chair and specifically something that he can raise his legs due to pain he experiences - which this chair has helped with. we will probably be back for my other half's parents in around a year.
17 mei 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review. We understand the importance of having quality, bespoke British made mobility furniture and how beneficial the tilt in space aspect can be for many ailments, including leg pain. It's wonderful to know that the riser recliner chair we've provided is helping your grandfather and we're always here to help if we can be of further assistance in the future.
Best regards,
The Charterhouse Team
Stop preying on the vulnerable
Your sales team member preyed on my elderly relative and wouldn’t take no for an answer, pressurising them to write a cheque for £3,850 there and then! Luckily a family member happened to arrive unexpectedly, and prevented the sale going any further!
What disappoints me the most, was the sales person miraculously offered a further £1,200 discount after being rumbled!
Maybe you should offer that lower discounted price straight away, as you are obviously making enough margin at that price.
Can I suggest also that you are more considerate, insisting a family member or neighbour is present when demonstrating a product to someone who lives alone.
Please stop preying on the vulnerable!
Edit - 18/07/2024 Further to your (Charterhouse) response, I can confirm the email provided is correct as it was automatically added from my Google account and I am receiving emails emails from trust pilot to that very email.
I am hesitant to provide my phone number as I am not keen on being inundated with nuisance calls.
I look forward to receiving your email.
9 juli 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Paula,
We have requested further information from you such as phone number and details of the experience that you are describing that would enable us to confirm that this is based on a genuine experience actually about Charterhouse Mobility but you have only provided an email address and the email address that you have given does not seem to be valid as the email we have attempted to send has bounced back.
As this is simply just not how we operate as a business, we have a very difficult time believing that this review has been correctly placed about our trustpilot page. We would never prey on the venerable, ever. We pride ourselves in the ethical, friendly and fair approach that we have instilled in all aspects of our business.
To your suggestion, we cannot 'insist' that someone be accompanied by a family member or neighbour as it is not always possible but we ALWAYS encourage it and we ask every single time if the person we are visiting would like a relative or friend with them for the appointment.
We take the accusation that you are making very seriously and if you believe that you have written this review on the correct business then we would be very keen to hear further from you directly.
Please call on 01284 510 010
EDIT (Further to your response)
I assure you that we do not inundate anyone with calls of any sort, it would be really good to be able to have one conversation to discuss this matter and try to ascertain some details. Perhaps you would prefer to call us on the number provided, even if you withheld your own number?
Best regards,
Charterhouse Mobility Customer Care Team
Best company for furniture by a mile
From start to finish there was not any problems at all. Every body was courteous when dealing with us. When I wanted to pay for the chairs by bank transfer instead of over the phone, there was not any problem. The chairs my wife and I purchased are top notch and worth every penny. I know that some people would say they are expensive, but they are worth every penny and then some.
2 juli 2024
Review zonder uitnodiging
We just like to say that everyone I had…
I just like to say that everyone I had contact with from this company have been complete gentleman gone through everything explained everything and make sure I was happy we’re on time for both visits. What can you ask in these days? Thank you very much.
26 juni 2024
Review zonder uitnodiging
Excellent service in all areas
All the staff were very helpful in helping my 91 year old mum & dad get just what was needed and quickly so dad could come home from hospital.
They bought a double adjustable bed with separate mattress controls. The bed was assembled by the lovely delivery people.
Adam at customer services was also fantastic at helping.
Overall very satisfied and highly recommend
Many thanks
1 juni 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear that you are very satisfied with the service your parents have received from us and It's wonderful to know that your dad was able to come home from hospital due to their adjustable bed being delivered in a timely manner. We'll certainly pass on your lovely comments to Adam and the delivery team.
If we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
From all at Charterhouse
From start to finish perfect.
From start to finish perfect,Henry explained everything about reclining chairs.arrived 4 weeks later by Shane and Jamie lovely lads all of them,would recommend Charterhouse to anyone could not find better.firm.
11 juni 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Mrs Smith,
Thank you very much for your glowing review! It is our priority to provide the best possible service from start to finish and we're so pleased to hear that we've achieved this for you. It's great to know that you would recommend Charterhouse to anyone and we'll certainly pass on your wonderful feedback to Henry, Shane and Jamie.
Thank you for choosing Charterhouse Mobility.
Best wishes,
From the team
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with, nothing is too much trouble! Would highly recommend to anyone! Thank you for all your help!
1 mei 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Thank you Callum. We really appreciate you taking the time to leave such positive feedback.
Best regards,
From all at Charterhouse
Top quality service
Friendly, helpful representative who visited my home and carried out an in depth demonstration. Everything he promised was carried out and the chair was delivered much earlier than expected by efficient and friendly delivery men. Excellent!
28 maart 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Pam,
Thank you very much for sharing your experience with us. It's our priority to provide our customers with the best possible service and we're so pleased to hear that the entire process, from your home demonstration to the delivery of your furniture, has been top quality.
Thank you for choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
Happy customer
The demonstration was not only helpful,but the demonstrater was very informative about every aspect of the chair for my husband .We were under no pressure to buy but are glad to have done so.My husband was suffering a lot with legs and feet swelling ,but since getting the chair his ankles are back to normal.It is worth every penny you only get what you pay for.Thank you charterhouse.And thank you to the young men who delivered it .
4 april 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Mrs Corbett,
Thank you so much for sharing your experience with us. It is our goal to provide the best possible service for our customers, from start to finish, and it's wonderful to know that your husband is benefiting from his new riser recliner chair.
Thank you for Choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
What a lovely experience my mother has…
What a lovely experience my mother has just had with Joe from your company. Joe took his time and explained everything clearly to my mother and myself.
Would gladly recommend Joe and his company and the quality of his products namely a rise and recline chair.
13 april 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Lyetta,
Thank you so much for your 5 star review. It means a great deal to us to know that your mother had a lovely experience when choosing her riser recliner chair, and how Joe took his time to explain everything clearly to you both. It's wonderful to hear that you would gladly recommend Joe and Charterhouse Mobility, and we'll certainly pass on your kind words to him.
Best wishes,
From all at Charterhouse Mobility
Hello I have just had a wonderfull …
Hello I have just had a wonderfull buying experience from the onset off Joe turning up at the allotted time to myself speaking to the owner off Charterhouse mobility Adam not only as a bespoke company there ethos on how I was treated to speaking to Adam & Joe both very diligent on how to give there best to help me aquire a mobility high-rise chair having to sit in a chair to be measured very bespoke able to choose the fabric and various add ons sorting out a delivery time all very seamless treated with a lot off care with the knowledge of enjoying the whole experience I do so thank Adam & Joe with respect Roger wilson
10 april 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Mr Wilson,
Thank you for sharing your experience with us. We greatly appreciate you taking the time to leave such a lovely review. It is our priority to provide the best possible service for our customers throughout the entire process, and we're thrilled to hear that it has been a wonderful buying experience for you from the onset. We'll ensure that your kind words are passed on to Adam and Joe.
Thank you for Choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
From the very beginning the service was…first class
From the very beginning the service was first class. The demonstrator who visited first was extremely helpful and explained everything in detail. He did not pressure us in any way and was a very likeable young man. He took many measurements and told us how long the order would take. The two chairs were delivered well within the expected time and the two delivery men were extremely polite, careful and made sure that we knew exactly how to operate the chairs. They did not leave until we were completely happy with the product. The service we have received from charter house has been first class and we are now happily reclined in our chairs.we would not hesitate to recommend them to others who may be interested.
Sheila and Chris Wilkinson
15 maart 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Mr & Mrs Wilkinson,
Thank you for taking the time to leave such lovely feedback. We are absolutely thrilled to hear that the service you've received from Charterhouse has been first class. Our entire team takes great pride in providing a professional and efficient service for our customers and we're so pleased that you would not hesitate to recommend us to others.
Thank you for Choosing Charterhouse Mobility.
With our best wishes,
The Charterhouse Team
A good friend of ours passed away…
A good friend of ours passed away recently. We were sorting out her effects and found the invoices from charter house mobility for a reclining chair and an adjustable bed which totalled over £7000 which were purchased in November 2023. I do feel that you prey on elderly, vulnerable people and take advantage of the fact that she had cash she could pour into your coffers. Shame on you.
15 maart 2024
Review zonder uitnodiging
Antwoord van Charterhouse Mobility
Dear Gill Huckle,
Please accept our condolences for the loss of your friend.
As I'm sure you can appreciate, we respect all of customers' privacy and adhere to GDPR regulations, and it would be inappropriate for us to discuss any individual's personal information with a third party. However, we are unable to establish who you are referring to, as their name or order number was not provided by you when we requested this through Trustpilot.
We feel that your comments concerning their purchase are completely unjustified. We've had no dealings with yourself at all and you make no reference as to whether you had any knowledge of your friend's needs, or their satisfaction with their furniture. You found an invoice whilst sorting through their effects and decided to make an assumption on who we are as a company and the value of the bespoke products we offer.
At Charterhouse Mobility, we conduct every aspect of our business in a professional and ethical manner and our customers' are treated with the utmost respect and consideration. When a home demonstration is arranged, we always ask if they would like a family member or friend to be present for the appointment and there is absolutely no pressure or obligation to purchase from us. All of our representatives are highly trained to give their expert guidance on our products and the benefits they provide, and it is the decision of the individual if they wish to proceed with the order.
All of our furniture is bespoke and individually made for a person's specific needs and choices. Not only do our products greatly improve the quality of life for many individuals and make a tremendous difference to their wellbeing, but we also assist those who require our help in enabling them to be as comfortable as possible during end of life care.
Kind regards,
Charterhouse Mobility
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