CharterUP Reviews 

From the Sales people to the driver Scobey everyone was professional and will to help as we made small adjustments to our needs. The bus was clean and efficient, we had a small issue one morning and they where ready with alternate services if needed. We will you them again for future trips

Overall a great experience for our seniors and family members at Nikkei Senior Gardens to attend a Dodger game at Dodger Stadium. CharterUp was well prepared and kept to our schedule with no issues. Donovan, our driver was fantastic. Not only was he an excellent driver, he went the extra mile to ensure that our seniors, especially those that need a little extra assistance, were safe and well cared for. We look forward to using CharterUp again and hopefully we can have Donovan at the wheel!

always on time

The communication from the company through the whole process and the driver.
However the reason it is not getting 5 stars is because 2 days before our trip, I received a message that we would not be receiving the size bus that we committed to and was quoted. We would receive a vehicle that sat about 20 people less.

We responded once, already. You did all we asked. Thanks

What made my experience great is the professionalism from booking to the day of my trip. Everything was handled well and smooth with no hassle. I spoke with patient, competent representatives who always answer all my questions. I love the way the company operates, however, I would have loved to receive an image of the bus I was getting (of the exterior and interior).

I want to make to add something on the awesome driver I had- Mr Lee!!! Claps to Mr Lee as we saw he was an experienced driver, kind, patient, friendly, and helpful. He was the best!!! All trip attendees liked him. I received so many compliments of Mr. Lee! Great driver! He made the company look even better!!!

Extremely Disappointing- $25,000 loss and Absolutely no Meaningful recourse or assistance. We had $25,000 tied up in booking, and when circumstances forced the cancellation the company would not allow us to work with their3rd party provider to attempt to reschedule, they refused to accommodate the request. Regardless of what may be buried in the terms and conditions, treating a customer this way after collecting $25,000 feels inherently unfair and completely acceptable. There is a major difference between enforcing a cancellation policy an refusing to make a reasonable effort to help. Based upon our experience I would strongly encourage anyone considering this company to not utilize its services. Do yourself a favor and read the reviews on Better Business Bureau - a definitive pattern of conduct with zero accountability to customers.

The driver and a technician quickly solved a malfunctioning windshield which allowed us to arrive on time as scheduled?

On time, clean, and courteous. Exactly what we were looking for.

Our experience was one of a kind. Truly I can recommend their services. Smiling faces, taking initiatives be punctual all i can summarize in a blink of an eye. Soo thank you so much for your service.

Our driver, Alejandro was wonderful!!
So sweet and helpful to all of the guests.

Great timely service, booking process was simple and fast. Driver was friendly and what we enjoyed the most is the ability to track the bus. Will use again if needed. Highly recommended!

Absolutely great experience with CharterUp!

Buses were clean and in great condition.
Drivers were professional and on time, especially since we had a complicated shuttle service.

The administrative staff was helpful and efficient with the booking process.

I would use their services again!

Kevin and Gary were great! They were on time, polite, professional, friendly, and did a great job driving our group.

Wolf went above and beyond for us over the weekend he shuttled us. He was early, and very attentive to our riders.

Noel was Great! He kept in touch!
Matthew was Amazing!
Derrick the Driver was Excellent!

This company was contracted to pick up and deliver guests from hotels to the church & wedding venue in the Catskills. Not only were they 35 minutes late to the church, their bus drivers were ill equipped for country roads and got the bus stuck on a small bridge-nearly toppling over. There was an extra charge for a handicap accessible bus. However, the bus driver did not know how to work the lift and consequently the handicapped adult had to be carried off, suffering undo humiliation. The bus company has not been forthright or shown any integrity in dealing with their errors.

Almost 2 weeks after the service, they contacted me calaiming they need to charge more than $400 for a 2 hours delay due to the traffic. The first thing is that we did not have full 2 hours delay, and the other thing is that they charged me per hour more than what charged me for the original service per hour. This is not serious and I will never use their services again.

The bus was comfortable, the drive polite and accommodating and informative. Overall, the ride was a smooth