Chatdeal Reviews 1.957

I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now I’m convinced that they are a SCAM Do Not Use Them. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !!

ChatDeal ruined an international trip for me. A flight was canceled and we were notified by ChatDeal that we needed to accept another itinerary. We did so in writing (on Jan 27th) and never heard back. Apparently, ChatDeal never followed through by confirming with the airline. We spoke with Asiana and they stated over the phone that they twice sent tickets for confirmation over to ChatDeal, and never heard back.

We ended up on the final day before we were supposed to leave without tickets. ChatDeal ever-promising to get us a confirmed itinerary and follow up in 24 hours, and almost never following through. We were always calling them back and finding out that we were yet unconfirmed. And, assuring us that another option was available which ultimately would not be. So, we had to take a refund on the last day as our only option. ChatDeal failed and we suffered.

ChatDeal sucks. Avoid them if you can. I wish there was a way to warn people away on Kayak but unfortunately, people will probably only learn how poorly reviewed this service is after they have already run afoul.

Oh, and the positive reviews on this site are probably spoofs by their employees. Many of them are single review users and are praising these fake names that the employees use: Leo (this one was a total a**hole to us on the phone), Candy (failed to acknowledge our written approval of the new itinerary), Homer (assured us we had a new itinerary and then failed to follow up to communicate that we in fact did not).

I purchased two tickets and travel insurance on Chatdeal. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Basically $242.76 was just taken from me for no reason. It feels predatory. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own.

I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.
After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. This was six days ago and I still don't have my tickets. Lufthansa will not honor the "confirmed" tickets they sent me. The people are polite (even when I am not) but incompetent. You never get the same person twice. They do not know how to do this. Truly awful experience. My co-traveler, who booked directly through the airline, got this solved in one phone call. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK.

Please read the actual reviews of this company. The positive reviews on this site are written by Chatdeal agents. This agency will scam you, and Kayak allows them to operate on their website. Stay far away from them both.

Horrible experience. Booked a ticket for my 40th birthday from DUB-LHR-MIA. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost.

Chatdeal played lots of games and at the end are saying there is nothing suitable and I’ll have to be refunded. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no avail

DO NOT USE!!!!! Horrible horrible service

Suite et fin du dossier.
Après plusieurs mois d’échanges très compliqués suite à l’erreur de ChatDeal.
Voyage de 2000€ perdu.
ChatDeal propose de nouveaux billets avec un rajout de 1500€.
En l’absence d’acceptation le dossier sera clos sous 5 jours.
Vol, arnaque ou escroquerie je vous laisse juger.
Un conseil avec ChatDeal passait votre chemin.
Paul-Henri Gendre

When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Go direct to your airline to purchase tickets.

Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.
Norma is a great agent , she deserves ten stars without any doubt. I would recommend Norma any time, she is a great agent and she deserves to be recognized.

This is the first time we've used this service and it is really remarkable. You get the best of both worlds... web based fair checking and a real person to hold your hand through making your choices. I was helped by Raavi who was both helpful and incredibly patient.

Flight changed and was never contacted about it. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can’t do it until 10 days before departure. Customer service is a joke. They need to revamp their operations plan. Highly recommend to STAY AWAY.

Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. It was the worse deal! Don’t use this website.will never use it again!!
I found out that one leg (the last one of the return) flight was cancelled. Found out about cancellation by checking directly with airline. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. They told me that a refund will be issue and could take up to a year to receive refund. Will see if I get a refund. Can’t believe that KAYAK does business with Chatdeal. I thought that KAYAK was better than that.

Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled

Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.
Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear me
Then dealt with live chat -told I needed to contact airline directly
BA then said they could not help and needed to be the booking company
Phoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one has
Cancelled tickets lost 160 pounds which I believe is chatdeal fault

Most stressful travel experience I've ever had trying to get the original international itinerary I purchased nearly 4 months prior, and was never able to speak to a supervisor, and spoke to at least 6 "agents" in India over the course of 2 days. They did not help or resolve my issue, I had to show up to the aiport the day of travel and beg to be put on an earlier flight or I would miss my international connection. In summary, here were the issues:
1.) My itinerary seems to have changed in October (so the airline told me), but chatdeal never notified me. The itinerary change made it so my domestic flight landed after my international flight was taking off.
2.) When I discovered the itinerary change 2 days prior to departure, not one of the 6+ agents I spoke to were able to fix the itinerary. I repeatedly asked for a supervisor, they said "We will email one and they should reach out within 8hrs." They never did.
3.) After hours on the phone with airlines and chatdeal, no one could help me because Chatdeal was responsible to fix it and wouldn't. Then they offered me a "refund" the day before we were supposed to take the trip.
4.) The itinerary we ended up flying was a nightmare. The airport we flew into in Japan, and flew out of was different. We had to transfer via Tokyo trains with two toddlers and all our luggage. Absolute nightmare.
In summary, Chat deal is not a real travel agency. They take your money, they hang you out to dry, without even properly (and in accordance to laws) notifying you of itinerary changes. The one we booked was intended to be 22hours, it was 36 by the time we got across the world (with two toddlers). It was terrible and I would never, ever recommend booking with them.
Note: their response to me after this review was a $50 credit towards future purchases ahahahha, as if we would ever book with them again. Don’t do it!

Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).

I’m on day 5 trying to rebook our flights due to a legal name change. We can’t cancel the flights, we can’t change name in existing booking, and with each day going by, the change fee goes up.

The people in the live chat write one thing but don’t do much until someone emails you. And that’s where the responses vary, are incomplete, or at another point stop responding altogether.

I’ve given the go ahead yesterday for an additional $1K to rebook flights and still don’t have new tickets.

This is the worst experience.

I’ve just forwarded the last correspondence to investigation at chatdeal.com, I don’t know what else I can do.

Diamond and Leila took over my problematic booking issue and helped to complete the booking.

I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair.

Chatdeal never responded to my refund request.

update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank

I am sure all the good reviews for Chatdeal on this site are written by Chatdeal bots. DO NOT TRUST CHATDEAL.

This is the worst third party booking site I have ever used. Read other reviews and see for yourself.

Not only do they not respect the 24-hour rule of flight cancellation, but in my case, they also charged me MORE than the actual ticket costed. I went through Kayak, chose checked bags, at the end of the whole process, they did not include the bags but charged me as if they had included them. In my invoice, they only stated the prize of the ticket and the fees, which were crazy (way more than they appeared on the AA actual ticket invoice). When I contacted them ––this would be another story: forget talking to someone on the phone and count yourself lucky if you get to chat with a person–– to ask for the details and get this solved, they told me some BS for over two weeks about how they were looking into it. I insisted and in the end, after a lot of time sent, they said they could not provide me with the details of my invoice and that I wouldn't be refunded.
PLEASE DO NOT USE CHATDEAL.

Ps. Whatever some bot responds to my review, well, it will be the same BS I have gotten so far. They have had my information all along and have done nothing about it.

Enzo made the experience great. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details.