I had a YAG Capsulectomy last Wednesday at your Worthing Centre. The whole process was very smoothly and well handled by all your team. At a time of worry, I felt safe and everybody there, witho... Toon meer
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Although the call waiting time was very long, we opted for the ring back service. When we received the call, the young lady called Poppy was extremely helpful. She changed an appointment, to a nearer... Toon meer
Absolute rubbish ..zero communication! Apart from 6 duplicate letters confirming appts that have already been and gone (2weeks prior) or canx appts that were canx weeks ago! Who is in charge of the ad... Toon meer
I don't like leaving bad reviews but this needed saying. My last Chec appointment (in Swindon) was absolutely dreadful! I had an initial assessment assessment last year (which was very thorough) and a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Contactgegevens
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Verenigd Koninkrijk
- 03442644160
- customerservices@chec.uk
- chec.uk
2,8
Gemiddeld
106 reviews
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Unnecessary probably private intermediary in the PUBLIC NHS.
Using NHS optician I was referred to my local hospital and a surgical appointment allocated.
ALL prior to this CHEC company getting involved.
I have had similar work done without hitch previously (CHEC were NOT involved) - So I know the process and what will happen
1) Who ARE THEY & WHY ARE THEY INVOLVED. As a consequence of my enquiries I suggest that they are a pointless intermediary
Communicating with CHEC is PAINFULLY SLOW. By phone 0344 2644 160 impossible for me to get through on several attempts, I wont queue for more than 30 minutes! Perhaps others can get through. So I switched to their Chat EXPECTING SPEEDY responses. AMY B dealt with my inquiry. She was initially juggling 10 chats which could explain the HOUR long chat. This is one hour of life I wont get back!
All I needed to know:
Is my appoinment for 22/11/24 still valid?
Confirmation of destination at the NHS facility that I'm required to attend.
Eventually Amy found a letter that confirmed I had an appoinment 22/11. That letter does not state the "internal hospital location"
She also had information that I was DNA on a 26/924 appointment. I was not aware of a "visit" appt. Turns out it was a phone call - I dont have a record of a phone call. Mobile service in my house is crap. Did they try? Try once, or more? I dont know.
Then as the chat was coming to a close I suddenly get 2 texts asking me to book appointments with CHEC to cover my DNA. Querying them on the chat I was told I could ignore them. if thats so WHAT WAS THE POINT OF SENDING THEM. I feel that CHEC is some private company ripping off our NHS with poor process and practice.
Eventually I call my hospital to find out the location I should attend. Apparently IF the letter had come directly from NHS it would have had that information. BUT the CHEC system doing multiple hospitals DOES NOT INCLUDE internal office location in their addresses. THUS WHAT IS THE POINT OF CHEC
8 november 2024
Review zonder uitnodiging
The Difference Betwwen Secondary and Premier Care
A nice little surgery that I visited to have cataract surgery in Nottingham.
Receptionists were all nice, the doctors were all nice - a pity that the surgeons let the side down with their butchering, un-anesthetised skills.
I'm now on 'secondary care' to have my cataracts removed, though the doctor should have said that I was being moved to 'premier care' and away from these awful surgeons.
A horrible experience that I wouldn't wish on my worst enemy!
22 oktober 2024
Review zonder uitnodiging
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