Cheffins Property Reviews 73

I recently bought my first house through cheffins, the team were so lovely and kept me updated throughout the process. They helped me understand what was next and explained everything I needed clearly

We found Cheffins and especially Rhia to be excellent. We accepted an offer on our house in less than 1 week and despite the some challenges of an old barn/thatched roof we have just exchanged in 10 weeks. Rhia was so polite, calm and professional and really did do a superb job. Even prior to our sale we viewed some houses who were selling with Cheffins. They were always helpful and willing to let us look round the properties even though we didn't even have our house of the market yet (unlike a very well known estate agent that wouldn't let us even view their houses until we had a offer on our house). Really a great team and we are very impressed with the service they provided.

Placed a bid for an item, told I was highest bidder and then had my bid cancelled in favour of a lower floor bidder.
Auctioneer was basically hopeless and didn't have much clue as to what was going. Almost like he'd never auctioned before. Cancelled several bids during the course of the auction.
Complained to them but only got an office girl explaining the website can take seconds to update and a whole list of other excuses.
No excuse for poor auctioneering skills. Hope the seller was pleased with the poor price paid for his lot.
Will never use them again. Very amateur set up.

From start to finish, all the staff at Cheffins have been extremely helpful, very professional and a pleasure to deal with. Although it took a long time for to get from start to finish, Cheffins were always on the end of the phone to help us through the process. I would definitely use them again for a house move.

The Cheffins Team at Saffron Walden were excellent, especially the sales coordinator, Rhia Archard, whose diplomatic skills and impressive drive were key to resolving all outstanding enquiries on a timely basis.

If you are looking to move 100% use Cheffins
Everyone in the office are great and very professional.
Massive shoutout to Rhia who is an absolute superstar

Many thanks to Rhia Archard at Cheffins Saffron Walden for guiding me through my property purchase. There were a few hurdles along the way, but Rhia’s patience and persistence helped everything go smoothly in the end. I appreciate her efforts and would recommend her and Cheffins to others.

Thank you to Cheffins Saffron Walden and in particular Rhia Archard who for 5 months has worked tirelessly to get the complex sale of my property over the line. On many occasions I was ready to throw the towel in as the sale seemed to be going nowhere, but thanks to Rhia's calm and empathetic negotiation skills, plus her determination to keep pushing for closure ensured the sale finally went through today. Its not often you get exceptional customer service like this and always with a polite happy attitude. many thanks Rhia, would always recommend you and Cheffins.

Cheffins Saffron Walden have been outstanding and in particular Rhia Archard, Sales Coordinator. In what seemed like a particularly difficult sale this ray of sunshine and positivity fought the sale battle as if we were her clients. Her professionalism and determination paired with keeping us (the buyer) constantly updated impressed us for the entire 5 months it took to close the deal.

Because of Rhia, should we ever decide to sell, Cheffins will be our first port-of call.

She is an absolute asset to the company.

Have rented through Cheffins for over 7 years and its genuinely been such a rubbish experience.

They will not manage anything, just pitch tenant against landlord. I've been made to feel guilty about asking for a repair for damage the landlord made - how does that make sense?

They handed the keys over to a dirty house and told me to deal with it and sadly its been downhill from there.

Multiple staff have come and gone - evidenced by the (at least) six property managers I've had. Tells you everything about the business!

I've recently been threatened by the landlord via Cheffins that liability for his damage will be reassessed at the end of my tenancy! What a delight!

My experience has seen next to no communication throughout the years just taking my money and then when I make a reasonable request to fix a repair they stand with the landlord because that’s where their interest lies. You have been warned!

If you are a tenant - avoid this bunch as much as possible.

EDIT: There's been a response, but being dealt with means "we will do what the landlord tells us". Tenants beware, you will be punished for anything by this lots. I was asked to consider changing my review but then when I asked what bit was inaccurate or unfair I didnt get an answer. I hope more tenants fight back against this lot becuase they are not very good.

Thank you to the Cheffins Saffron Walden team for their assistance in selling our family home following the death of my father. They provided a probate valuation and gave constructive advice on preparing the property for sale. The sales team were attentive and responsive without being pushy and secured a reasonable offer quite quickly despite the time of year. They held keys and organised and accompanied viewings and surveys in my absence. I was treated with courtesy and respect at all times and I always felt that they had my best interests at heart. The post sale service was excellent too. I would recommend them unreservedly and would use them again.

We are very grateful to Holly Billingham for her assistance our house sale. She was confident and very efficient.

I had a pleasant experience selling my mother-in-law's house with Cheffins. They have been very professional and always helpful, despite the fact I was calling them rather often. They replied quickly to my enquiries, and were very good at keeping us up to date.

Super pro-active and helpful through the whole sale and purchase process. The entire Cheffins team demonstrated a high level of professionalism from start to finish. They definitely and went above and beyond to ensure we were able to complete on the deal. Can't thank them enough for everything.

Cheffins were professional, reponsive and a pleasure to deal with at every stage in the process.

Great team, proactive, helpful, considered and thorough. The sales team valued the property as part of a probate valuation, kept in touch throughout the process in a very considerate way and then took the property to the market. We had a series of offers after one day of viewing and then they successfully secured an offer above the asking price!

Great communication from all at Cheffins Saffron Walden office, especially David Boyd. I was kept up to date on all changes throughout the process. Friendly, professional and always kept my best interests at the forefront of everything they did. Would definitely use again.

I'd give Cheffins 4.5 stars, estate agents were good and helpful. Sales department were thorough in chasing clients solicitors. Happy with the service and would use them again.

I recently purchased my new home through Cheffins Saffron Walden, and I couldn't be more impressed with the entire experience. From the moment I first inquired about properties to the final signing, the team was professional, knowledgeable, and incredibly responsive. They took the time to listen to my needs and helped me find the perfect home within my budget. Communication was seamless, and they provided valuable guidance throughout the process, making what could have been a stressful experience incredibly smooth. I felt supported every step of the way and would highly recommend Cheffins to anyone looking to buy a home. Excellent service and a truly wonderful experience!

I bought and sold through Cheffins Saffron Walden and I would highly recommend their services. A big thank you to Max and all of the sales team.