Cherry Lane Garden Centres Reviews 

Ordered the Croft Ergo 6 seater set - The picture shows a parasol and seat cushions - Description shows parasol is sold separate. When I enquired it turns out they do not stock that particular parasol at all, so there is no chance of getting 1 to match this particular colour.

When the set arrived it had no cushions, again pictured on the advert. When I went back to the website it turned out they have 2 descriptions for the same product.

The delivery driver was sent out alone with a van full of solid wood goods, clearly meant for 2 people to be lifting - I had to help unload the van as I felt sorry for him.

Ridiculous. I'd never ever use these again.

Felt obligated to write a review considering how many bad reviews they have on this site. Delivery was fast and straight forward. was able to track the small items which were delivered the next day. The larger item (3m pergola) was delivered within the time frame stated so no need to chase etc. I was a bit worried when I first ordered (after reading the reviews that is). However there was no need to be as the delivery was fast and straight forward and the product were great. Thank you Cherry Lane, keep it up. will be ordering a lot more often and will also recommend to friends and family. #PeaceNLuv

Terrible .98322=16238..customer service. Ordered the item online after finding it via google only for the Item to be delivered damaged. I answered the various “bot”

Just returned from my local Cherry Lane, they had over charged me on a plant purchase, the till assistant requested a senior member of the team who then came over and accused me of being rude to her staff. The only person being rude was her. She advised the price was correct (no prices anywhere to be seen at the price charged) only signs advising 2Ltr pots for £4.99.

Would not give a refund only a credit note to spend in store. As I will not be returning to Cherry Lane GC again I dontated the credit note to a friend.

Can’t really fault them. Amazing prices, great products. Had a bit of an issue but Zara from customer services absolutely nailed it. Couldn’t try harder to ensue I was satisfied. Buy from this place. Incredible.

Really disappointed in the attitude and customer service
I bought many bags of compost to plant up mainly my bedding plants and some other plants that needed repotting.
Compost was labelled 'organic' but whilst digging away in it I came across various plastic pieces including tablet blister pack, plaster, various broken crockery and broken glass, lots of very large sticks and white mould.
Very poor response to my complaint and request to know what they would be doing and what the manufacturer would be doing. No response to my question about how this can be labelled as organic. This must be from household green bins so how on earth can they know what substances such ad weedkiller is used by householders and how can they monitor what goes in their organic compost ???

Visited the newly taken over Cherry Lane Garden Centre just outside Gainsborough yesterday. Truly wish I hadn’t as the experience was horrendous in all depts. The outside plants were literally half dead as they ckearky hadn’t been watered in ages and many of the display stands had massive weeds growing up through them. The quality of the items in cafe looked stale & uninviting and my coffee which I purchased was so weak it was like drinking hot milk only. At the till there was only 1 staff member who was clearly not in any hurry despite there being a massive queue. There were no staff anywhere on hand to answer any queries and I watched several people just walk out in disgust. Until you took this Garden Centre over it was worthwhile visiting it, now, I wouldn’t recommend it to my worst enemy and will not be returning anytime soon

Purchased an outdoor rug for 29.99 from Pulham Market. When unwrapped we found it was faulty. As the nearest shop is a 25 mile round trip I contacted 'Customer Services'online. The word customer service is a complete joke. I was informed they couldnt help and I had to return it to the shop. Obviously not worthwhile with the distance, time and price of fuel. Who would recompense me for that? Also I knew it was the last one of that size so I wouldnt even have a rug at the end of it! Will not be using them again

I ordered a plant from here and on Web site it said 7-9 days before delivery and I would be sent an email when dispatched from supplier.I had to email cherry Lane as I hadn't received an email and it was getting to a point I just felt there was something wrong,they got in touch with the supplier that rang me and said I ordered plant on 27th May and it was delivered at my neighbours on 1st June well I was annoyed with supplier as I was in on this date and I asked which neighbour and where was card that would have told me this ,to which I was asked do I want another plant or refund, I went with refund but was told I had to get back in touch with cherry Lane which I did by email and was immediately refunded.Thankyou cherry Lane for your help in this matter that was dealt with quickly it would have been 5stars if the supplier had delivered.

Shocking! Damaged garden planter arrived, which was of poor quality even if perfect. A replacement part was to be sent, but the courier couldn't confirm my address even though they delivered the defective planter to same one. Cannot get a refund until the defective item is returned, but I have to arrange the courier and they don't pick up the phone. 6 weeks of trying to get a refund I've gone through credit card chargeback route now. Would avoid this retailer.

Terrible service, I could less than 1 star I would. Ordered pergola waited 2 weeks,no delivery, called so many times I loss count both me and my partner! Try emailing, Facebook and instagram to get response that was a waste of time too. They were going to send a replacement order then didn't because I responded after 5pm,there was always an excuse to why they didn't respond, eventually got refund when I said I would open small claims against them, I recommend using Garden store direct Instead, they seem to know how to run a company

In relation to the fritton centre, near gt Yarmouth…..
Go elsewhere, my elderly grandmother recently bought some bedding plants,when getting them home they where worse for wear, she didn’t realise at the time that they hadn’t been watered properly, none of them survived.
This garden centre sells over priced poor quality plants!
Go elsewhere!

Terrible customer service. Ordered the item online after finding it via google only for the Item to be delivered damaged. I answered the various “bot” questions on their site to request an exchange but heard nothing. £300 for a damaged item is not acceptable. Two phone calls of being on hold for half hour and even two tweets to their Twitter account and still nothing. I no longer want an exchange but a refund, avoid if buying online!

Customer service is nil. Had cause to complain re the watering can cafe, have written approx 7 emails, still waiting for the manager to respond. Will not be going again and certainly not recommend. What a shame this could be a little gem.

Went to Cherry Lane Peterborough and the staff particularly on the check outs were absolutely fantastic. So helpful and courteous that our faith is restored after the miserable past two years and it’s effect on the demeaning responses regarding the scams and cheating of so many companies and the general rudeness of staff who’s attitude needs serious attention. Well done Cherry Lane Peterborough and thank you for your kind help regarding our HTA vouchers, please educate HTA how to respond to any public enquiries too . Read HTA rotten reviews to understand that comment.
The plants and produce are excellent , the store and car park was packed with customers which is indicative of the service that is given therein and the satisfaction of those visiting this store .

In all the years I have dealt with online shopping, this company has to be the worst when it comes to customer services.
I was delivered an extra item by mistake which the company wasn’t even aware of yet it took me countless emails and really long phone calls to get through to someone to arrange some sort of resolution for item to be picked up.
I wasn’t even getting replies to my emails and then started getting random people replying to the same thread each with their own bit of advice.
The company should have been grateful that I saved them money by reporting this as according to their own staff, they weren’t even aware an item was missing.
I don’t know how the garden centers themselves are but if anyone is actually reading this email PLEASE AVOID THIS COMPANY LIKE THE EPLAGUE!! If anything were to go wrong with your order then you’re stuffed with the lack of customer services manners and skills and lack of interest towards the consumer from this company.
Really wish minus stars was an option as one star make this company still a lot more attractive then it actually is!!!

*UPDATE*
A few days after my review i was contacted by customer services. And i have to say they handled everything very quickly and efficiently. I was asked to return the furniture which was collected at no cost and new replacement furniture was dispatched immediately and arrived before i had returned the broken ones. If I had recieved this service within a couple of days i wouldn't have reviewed as below. So if customer service was a bit quicker maybe the reviews would improve. Thank you Cherry Lane for recifying the situation.
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My big regret not reading the reviews...Recieved a tv unit and coffee table on the 6th April paid £70 fof a 3-5 day delivery as i needed it ASAP. The coffee table arrived in a terrible state. Pieces broke off. Cracks, chips and dowels and nails stuck out. The tv unit also on closer inspection was damaged. I immediately contacted them via chat with photos and was told the info would be submitted. I recieved an email stating they were busy but would get back to me.. 2 more emails sent, 4 days later, unable to find a phone number and no reply. I was going to ask for a refund but how can i with no contact! I wont pay money to return items delivered in this state. My husband has now had to buy clamps and fixing materials to try and make them useable for now until i can find something else and pay out again. I am very disappointed as i would expect a company to want to rectify this immediately and keep their customers happy! Avoid at all costs.

I recently ordered garden dining set online. They confirmed my order and accepted my payment. I paid just under £60 for a 3 to 5 day pallet delivery.

After 5 working days I emailed customer services and explained that I had not received any information about delivery since placing the order. They emailed back confirming receipt of my complaint and stated that customer services would respond as soon as possible.

Two days later, having not received any response, I emailed them again requesting some information about delivery of my purchase. I have waited all day and heard nothing from them.

I would recommend that anyone buying from this outfit do not do so online, buy direct from one of their garden centres.

As for their customer service - there isn't any.

Keith Zambra

Rubbish 😡😡I’ve tried to cancel an item I ordered…. I was told it was to late , so to refuse delivery, which seemed madness, but that is what I’ve done.
You can’t get through to customer service on the phone, on hold for over an hour!!
Let’s see how much of a fight I have to get my money back .. oh surprise they took that quick enough!!
Lesson learnt, read reviews before purchasing!

I bought a garden set last year practically 8 months ago, I waited months for this set.
We have had hail today and the tables smashed. They didn't have nothing to say basically it was my fault my table was in my garden. The set was 320 pound I've not even had it a year.