You must always take into consideration the service or aftercare of a company when you buy a product. Despite an issue with the delivery carrier Alison from Che handled the matter exceptionally well a... Toon meer
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Lees wat reviewers zeggen
You canceled one-sided the shipment of my order, and I remained 2 months without any feedback from your part, until I insistently wrote to receive some information.I had to look for your e-mail adres... Toon meer
My first time shopping with CHE Studios and it was a great experience from start to finish. The product quality was excellent and the ordering and return process were smooth. What really impresse... Toon meer
Bedrijf heeft geantwoord
I ordered a range of pieces from Ché including shirts, trousers, shorts and boxer briefs and was genuinely impressed across the board. My order arrived much faster than I expected. The fit is precise,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2019 in London, CHÉ Studios is an international menswear brand specialising in sustainable resortwear, swimwear and underwear. Drawing inspiration from icons of fashion and culture's history, CHÉ pieces combine timeless charm with modern innovation, using carefully selected fabrics. We're committed to making conscious choices, such as using Lenzing™ Tencel™ and Ecovero™ across our shirting, underwear and loungewear, and recycled plastics for all of our swimshorts.
Contactgegevens
Verenigd Koninkrijk
- customerservice@chestudios.co.uk
- chestudios.co.uk
3,9
Goed
91 reviews
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Fantastic Items
Received a lot of compliments on both the Valbonne shirt and Sunseeker swim shorts whilst away with friends for a wedding. Really happy with the quality and finish of the items, will definitely be purchasing again!
1 juli 2023
Review zonder uitnodiging
Antwoord van CHÉ Studios
Amazing feedback, thank you!
Worst customer service I've ever experienced
Probably the worst and most unprofessional clothing brand I've ever dealt with.
I ordered a pair of runner shorts almost a month ago and recently received a mail from their customer service telling me the product I ordered is out of stock (even though it was displayed as available on the website).
I then had to choose another pair of shorts from the other colors and replied within an hour. Due to the "fast delivery" promoted on their website, I expected my "new" order to arrive within a week or two but up to this day (21st of August) I didn't even receive a confirmation mail that my order has been shipped. As a matter of fact I didn't even get a reply back from their customer service addressing the issue.
I'll certainly NEVER shop at Ché Studios again, a wannabe high fashion brand with the worst customer service imaginable.
31 juli 2023
Review zonder uitnodiging
Slow next day delivery, poor customer service
I ordered a shirt a week ago and paid for next day delivery. It still hasn't arrived. I've reached out to customer services to rectify the issue, but they are painfully slow at responding and when they did eventually respond, they didn't read the email properly which has exacerbated the issue.
15 augustus 2023
Review zonder uitnodiging
Withdraws money and sends nothing
*Update: Still no respons from customer service, but i did receive a mail, that they have shipped the item.
Overall experience still lousy customer service, and a bad experience, since they withdraw the money so early in the proces.
Withdraws money and sends nothing.
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Ive placed an order an expected that they would ship within a week, but they didnt.
I havent hear anything, i wrote their customer services and they are not answering aswell.
I assumed it was a legit company, as they promote them selves being sold at high end stores.
But they dont care with their reputation, they are just here to make money.
1 augustus 2023
Review zonder uitnodiging
I have been regularly ordering from Che…
I have been regularly ordering from Che Studios. Great brand and style.
The polos are second to none in my opinion, wash really well and good quality. I recently ordered the linen shirts and trousers that fit really well, light weight, great quality to.
I would highly recommend ordering from them.
24 juli 2023
Review zonder uitnodiging
Antwoord van CHÉ Studios
Thanks for your feedback, we're pleased to hear you enjoy our clothing!
Hopeless customer service and…
Hopeless customer service and communication on order still not received. Give impression that they are a high end brand. They are not.
Advising that “Team Che” will deal with your message in 24 hours is not good enough especially when they actually provide no meaningful response in 48hours plus.
Now worried about the quality of the items if and when they arrive.
27 juni 2023
Review zonder uitnodiging
Not worth it
EDIT: After some chasing, I have now received a response from the customer service team and they've agreed to replace the poor quality shorts
Their clothes look cool but are actually cheaply made and of poor quality. Shocking customer service - no replies to emails, instagram messages, no way to communicate with the company. I won’t be buying again from them
12 mei 2023
Review zonder uitnodiging
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