Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
Bedrijf heeft geantwoord
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Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
Complications when things go wrong
Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday.
22 februari 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Terry,
Thank you for the great feedback.
That's great to hear that Ryan gave you fantastic service! I'll be sure to pass on your feedback to him.
If you need anymore help, please don't hesitate to contact the team here: https://help.chronomics.com/contact-us and we'd be happy to help.
We hope you have a lovely Christmas and wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
Found the registration site very difficult
Found the registration site very difficult to navigate-too many codes/numbers to find & enter. Also difficult to jump from site to camera & then return.
Why ask for passport no. & then not add it to certificate?
9 december 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Marion,
Thank you for your feedback.
I'm so sorry to hear of any issues you had when trying to register.
I hope you did manage to register okay in the end and if you need any additional assistance, please let me know by replying to the email I have sent requesting your order details with us.
Again, my deepest apologies for any inconvenience caused and I hope you have a lovely Christmas.
Wishing you all the best,
Nicia
Social Media Department.
Very helpful when I had a query and…
Very helpful when I had a query and resolved quickly. Used the service twice now and very simple to use. Would definitely use again if needed
12 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mr and Mrs Tracy Bessey,
Thank you for your 5-star review.
We are delighted to hear you are a returning customer and that you will use our services again.
I'll be sure to pass on your kind feedback to our customer experience team. If you need anything else, please don't hesitate to get in touch.
We hope you have a lovely Christmas and wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
Covid test pack
The only time I have used Chronomics was when we required Covid tests for our foreign holiday and everything went smoothly.
1 september 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi John,
Thank you for your feedback.
We have reached out to you today via email in regards to this, so we can look into this further for you, if you could come back to me, I would be very grateful.
I'll look forward to speaking with you soon.
Thank you so much.
Best wishes,
Deborah,
Social Media Department.
Horrendous!!
Horrendous!!! You hide behind emails no phone number to contact you don’t answer emails just appalling.
Thank God Covid is virtually finished as I would never use your company again. Your results were late for our flight and we had to use airport tests. On our return I asked for a refund but I was just blanked ( not possible) you provided result which were late that’s it. Checking out your company online I found the same story from many other customers of yours.
24 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi David,
Thank you for your feedback.
I'm incredibly sorry for the negative experience you've had.
I'd be more than happy to look into a refund request for you and resolve any ongoing concerns you may have with your order.
I have sent a request to your email asking for your order details so we can look into this further for you, if you could come back to me, I would be very grateful.
I'll look forward to speaking with you soon.
Thank you so much.
Best wishes,
Nicia
Social Media Department.
A Great company
Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. All Chronomics communications were great, and all testing procedures went very well the day before our cruise. We will definitely use these guys again! :-)
14 september 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Andy,
Thank you for your lovely feedback.
We are really pleased to hear you were happy with our services and that you will use us again!
We hope you had a wonderful cruise and if you need any further assistance please don't hesitate to contact our team and we'd be happy to help.
We hope you have a great Christmas and wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
Good service
Good service once we got the hang of what to do. Took only minutes to get results
19 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mick,
Thank you for your feedback.
That's great to hear you got your results within minutes. If you are in need of any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help.
We hope you have a lovely Christmas and wishing you all the best.
Kind regards,
Nicia
Social Media Department.
This was the 2nd time this year using…
This was the 2nd time this year using chronomics. Ordering online was easy and also, I did email them when I had a bit of difficulty the first time but they responded to me straight away. Once I knew how straightforward it was the 2nd time no problem. I printed them out on my printer instead of keeping the details on my phone, but that was my choice. I purchased the lateral flow tests. No problem with the company. Thank you
30 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Ceri,
Thank you for your lovely feedback.
We are delighted to hear you are a returning customer and you have been happy with our services. I'll be sure to pass on the kind feedback to our customer experience team.
We hope you have a lovely Christmas and wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
6 months and still no refund
We were promised a refund months ago and are still waiting. Tried emails but they are ‘no reply’ or just not answered.
I responded to the request for more information but am still waiting for a response!!!!!
24 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi M Sellers,
Thank you for your feedback.
I'm so sorry to hear you haven't had a response to your refund request.
I'd be more than happy to look into this for you, I have requested more information regarding your order with us, if you could come back to me as soon as you can I can take a look.
Again, my deepest apologies for any inconvenience caused and I'll look forward to speaking with you soon.
Best wishes,
Nicia
Social Media Department.
Nightmare & Stress
It took me hours (literally) to get the whole thing done. I started to doubt I would be able to make it to the airport on time!
Part of the problem was my fault. I thought Chronomics was Chronometrics.
Also speaking to a robot was not at all helpful. A REAL person would have been so much more reassuring but there was no live person helpline!!!
Very far from being a happy bunny.
3 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Richard,
Thank you for your feedback.
I'm terribly sorry for any inconvenience caused.
I have requested more information regarding your order with us and I'd be happy to help resolve any ongoing issues. If you could come back to me, it would be greatly appreciated.
I can't thank you enough in advance and I'll look forward to speaking with you soon.
Wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
Although the instructions were…
Although the instructions were slightly difficult to interpret the system worked flawlessly.
17 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Michael,
Thank you for your feedback.
We are delighted to hear that the system worked well for you.
If you need any further assistance, please don't hesitate to contact our customer experience team here: https://help.chronomics.com/contact-us and we'd be happy to help.
We hope you have a lovely Christmas and wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
Never Again!
Placed order 12/06/2022 following visit to accident and emergency with suspected heart attack symptoms. Due to mistakes in communications between A&E and GP surgery, B12 test I was supposed to get at surgery didn't happen, so had to buy one from chronomics.
Carrier took about 6 attempts to deliver it, then I was supplied incorrect information by carrier and drove 12 miles to their depot and home again on one of the hottest days of the year, stressed and suffering palpitations, only to be told that I couldn't collect it from there and I would have to contact the company.
Finally got the parcel some days later - had to collect from a shop because driver couldn't be bothered parking and coming up to 3rd floor flat (again) but before I used it I got an e mail telling me that about 1/3rd of the kit was missing and I would have to wait until I got the missing items.
Once that happened, I duly did the test - filling the vial almost to the top - and tried to send it off. The information regarding the post office nearest to me that I could drop off the parcel at was incorrect and I ended up driving at rush hour close to the city centre, getting it to the next suitable PO with 15 minutes to spare.
Got the results - by this time, it's September - which stated that the sample was insufficient to give me any results.
I considered asking for a refund but when I read about how complicated this would be I just gave up. Life's too short - or may be....
I paid £40 to suffer stress, poison the planet unneccesarily driving around using up expensive diesel, and didn't get a result. I had a very bad experience and would not dream of reccommending Chronomics to anyone. Ever.
11 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Rees,
Thank you for your feedback.
I'm deeply sorry for the experience you have had with your order.
This is not the level of service we ever strive to give our customers and for that I'm so incredibly sorry to hear about this.
I have requested more information regarding your order with us and I'd be more than happy to look into this for you and make this right.
I'll await your contact and I'll look forward to speaking with you soon.
I can't thank you enough in advance.
Wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
Failed test
After an initial problem caused by a faulty test kit we contacted Chronomics and they promptly refunded our costs .
2 juni 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Evelyn,
Thank you for your 5-star review.
I'm really glad to hear that you received your refund quickly and our team provided great service.
If you need anything else, please don't hesitate to get in touch.
Kindest regards,
Nicia
Social Media Department.
Excellent service3922
I requested a copy of my results of a Covid test back in march Annette who replied was quick and efficient with her reply, what more would you want thanks chronomics
17 november 2022
Review zonder uitnodiging
Discovered that my kit did not contain…
Discovered that my kit did not contain the document with the registration number and hence I was not able to register my results. Trying to resolve this on line only led to going round in circles. No tel number available to resolve problem. My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge.
22 november 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Paul,
Thank you for your feedback.
I'm so sorry to hear of any issues you had whilst trying to register your test.
I have requested more information regarding your order with us, if you could come back to me as soon as possible I'd be very grateful.
I'll look forward to hearing from you soon.
Thank you so much.
Best wishes,
Nicia
My query was dealt with very quickly…
My query was dealt with very quickly and efficiently
19 november 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Nora,
Thank you for the lovely feedback.
I will certainly pass this on to our customer experience team, they will be really happy to hear of the great service you received.
If you need any further assistance please don't hesitate to get in touch.
We hope you have a wonderful week!
Wishing you all the best,
Nicia
I found the advisor very helpful and…
I found the advisor very helpful and answered all my queries
12 november 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Anne,
Thank you for your lovely feedback.
We are delighted to hear of the great service you received from our Customer Experience Team, I'll be sure to pass on the kind feedback.
Please don't hesitate to reach out if you need anything else.
We hope you have a great week!
Best wishes,
Nicia
One-off test (which was cancelled and refunded) being treated as a subscription
Last year took ages to contact anyone to order an epigenetics test. My money was taken for a one-off test which never arrived. After much frustration in trying to find out why my test hadn't arrived, I got my money back.
A year on, I get an email saying that I had been 'subscribed' to a service that I did not receive or want and money would be taken from my account. And it is still a really difficult process to contact anyone.
10 november 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mrs Ryall,
Thank you for your feedback.
I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasn’t been the case in this instance.
I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.
Wishing you all the best.
Kind regards,
Deborah.
Tests didn’t work !!
Tests arrived but It when we tried to use this the bar code would not work bar code not found we had two tests happed to both, tried several times not working. I emailed the company but did not know how long they would answer we had to do the test that day. Got very concerned so arranged for test elsewhere at £50 each. Eventually got email given a different code and worked. Not the point said the other one also didn’t work got another code and worked. We got very stressed not knowing if they would work.
13 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Gemma,
Thank you for your feedback.
I'm so sorry to hear of the issues you had with your barcodes.
Our intentions are to always give the best customer experience and I'm deeply sorry to hear this hasn't been the case. I can confirm, the issue you faced has now been rectified.
If you are still in need of assistance, please don't hesitate to reach out to me, I have sent an email to gather more information on the tests you have purchased with us.
I can't thank you enough in advance.
Wishing you all the best.
Kind regards,
Nicia
Contacted help on line and got answer…
Contacted help on line and got answer in minutes
23 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Richard,
Thank you for your positive feedback!
We are thrilled to hear of the great service you received from our customer experience team, I'll be sure to pass on your kind words!
If you need anything else, please don't hesitate to reach out to us here: https://help.chronomics.com/contact-us and we'd be happy to help.
Wishing you all the best.
Kindest regards,
Nicia
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