Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
I had great trouble registering my 2 …
I had great trouble registering my 2 kits and it went downhill from there.my first 2 online chats didn't help buut my 3rd and last chat ended up helping as it became clear using a smart phone didn't work. Once on to my laptop all was resolved. The test itself was simple with good instructions.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Cheryl,
Thank you for your feedback.
I'm so sorry to hear of the issues you had whilst trying to register.
I'm really glad to hear that you managed to register okay in the end and that the instructions were clear for you.
If you need anything else, please don't hesitate to reach out to a member of the team here: https://help.chronomics.com/contact-us and we'd be more than happy to help.
Wishing you all the best.
Kindest regards,
Nicia
Avoid this company
Ordered a cholesterol test kit but the test kit needs to be registered before the test can be used. The test kit ID and QR code were not accepted and they advised that they 'were looking into it'. After a week of no contact I asked for a refund and was just sent a copy of the policy which conveniently doesn't cover being unable to use the test because of a test kit ID issue. I have raised a PayPal dispute and the seller has still not responded. Avoid.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Louise,
Thank you for your feedback.
I'm so sorry to hear of the issues you have had with your order.
Our intentions are to always give the best customer experience and I'm deeply sorry to hear this hasn't been the case.
I have sent you an email to gather more information regarding your order. If you could come back to me I would be very grateful.
Thank you so much and I'll look forward to speaking with you soon.
Best wishes,
Nicia
Had a slight address error
Had a slight address error. This was sorted very quickly without a fuss and new delivery date . Very helpful and pleasant to deal with.
Many thanks Graham
15 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Graham,
Thank you for your feedback.
We are delighted to hear of the great service our team has provided you with!
If you ever need any further assistance, please don't hesitate to reach out.
Have a lovely weekend!
Best wishes,
Nicia
Total disaster
Total disaster, chronomics website wouldn’t recognise the barcodes on the test cassette. Not the easiest of firms to contact and that’s being polite. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. Chronomics, how about a refund?
13 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Andrew,
Thank you for your feedback.
I'm so sorry to hear about this, I can assure you I am here to help you.
I have asked for more information regarding your order on an email, if you could come back to me with your details, I can get this looked into.
Again, my deepest apologies for your experience and I'll look forward to hearing from you soon.
Wishing you all the best.
Kind regards,
Deborah.
Fast and easy test
Fast and easy test, with results online within 15 mins, also great customer service support if you get stuck with anything, highly recommend this test and company.
8 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Caroline,
I can't thank you enough for taking the time to leave us some valuable feedback.
We are delighted to hear of the great service you have received from us, please don't hesitate to contact us if you are in need.
You can reach us here: https://help.chronomics.com/contact-us and a member of the team will happily help.
We hope you have a wonderful week!
Best wishes,
Nicia
Got bombed out…
Both myself and my wife got bombed out of the website when registering our antigen test online. Massive stress as we needed to get to the airport etc and we're worried we would get our results in time. Some how after numerous attempts we could log back in and complete the process.
7 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hello Paul,
Thank you for taking the time to leave your review.
I'm terribly sorry for the trouble you had with registering your test online and the stress this must have caused
I am glad the test did work and allowed you to eventually complete the registration of your test. However, should you need anything further please do get in touch.
Feel free to quote 'FAO Albert' and I'll personally handle your query.
The contact us form can be found here: https://help.chronomics.com/contact-us
Again, I'm sorry you found the service unsatisfactory on this occasion.
All the best,
Albert
Quick response
6 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Richard,
Thank you for your lovely feedback.
We are really glad to hear you got a quick response from our team.
If you need anything else, please don't hesitate to contact us here: https://help.chronomics.com/contact-us and the team will happily help out.
Thank you so much.
We hope you have a great week ahead.
Kindest regards,
Nicia
Barcode not recognized!!
Had to phone as barcode wasn't recognised. Stressfull experience 18hrs before flights. Had to call and wait for 1hr to get a response and advised of a new barcode!!
6 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hello George,
Thankyou for taking the time to leave your review.
I'm terribly sorry for the trouble you had with your Barcode and the long wait time to speak with an advisor.
I trust the new barcode worked, enabling complete the registration of your test. However, should you need anything further please do get in touch.
Feel free to quote 'FAO Ryan S' and I'll personally handle your query.
The contact us form can be found here: https://help.chronomics.com/contact-us
Again, I'm sorry you found the service unsatisfactory on this occasion.
All the best,
Ryan S
Feel completely ripped off
Feel completely ripped off. Purchased a blood test kit for £39. I followed the instructions implicitly and got ‘your result is undefined’ on each category.
I written to complain and ask for a replacement test and I’ve had no reply. Don’t waste your money.
4 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Christine,
Thank you for your feedback.
I'm so sorry to hear about this.
I'd be more than happy to look into getting a replacement test sent, I've had a look on our systems for your contact and unfortunately, I couldn't find an email from you, so I have sent an email to you requesting your order information and I will get this looked into and give you an update later today.
Again, my deepest apologies for any inconvenience caused with your order.
Please get back to me when you can and I'll look forward to speaking with you soon.
Thank you so much.
Best wishes,
Nicia
Amazingly easy and great support all…
Amazingly easy and great support all the way through. I would highly recommend
1 oktober 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Helen,
Thank you so much for leaving us this wonderful feedback.
I will certainly pass on your feedback to our customer experience team.
If you need help with anything else, please don't hesitate to reach out to us here: https://help.chronomics.com/contact-us and a member of our team will happily assist.
I hope you have a great week ahead. Thank you so much!
Kindest regards,
Nicia
The website is very difficult to…
The website is very difficult to negotiate: words used that only people who are very savvy with this tech.
Had to leave the form to take photo, then couldn't get back.
Please tell people, in very simple language, to take photo of the test result first.
Pure luck got me back to where I should be.
28 september 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mr Hall,
Thank you for your feedback.
I'm so sorry to hear of any issues you had when uploading your photo.
Please be assured we take customer satisfaction seriously and are committed to improving our service using your valuable feedback.
I have sent you an email in order to gain more information on what has happened, if you are still in need of assistance with your test, I'd be more than happy to help.
I'll look forward to hearing from you soon and I hope you have a wonderful day.
Wishing you all the best,
Nicia
2 kits sent - no results received
So I ordered a blood test and the first time I got no results despite following all instructions and registering the kit. They then sent a replacement and I am having the same problem AGAIN. I have purchased this test weeks ago and have not received any results! Absolutely unfair. I also asked for a refund the first time around but it took ages and I obviously never got my money back, so went for a replacement, which now failed again. I just want my money back but they make this so hard...
28 september 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Laura,
Thank you for your feedback.
I'm really sorry to hear you have had a negative experience with our company.
I can assure you, I am going to do my best to take all the appropriate steps to make this right.
I have sent you an email in order to gain more information on your order. If you could come back to me when you can, I can get this looked into as soon as possible.
I'll look forward to hearing from you soon.
Thank you so much.
Best wishes,
Nicia
We completed our pre sail covid tests…
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All results were received by email efficiently and timely.
28 september 2022
Review zonder uitnodiging
Just did our tests for Marella cruise.
Just did our tests for Marella cruise.
All done easily and quickly thanks to clear instruction leaflet.
Results came through immediately.
Would definitely use again.
Sue and Bob Gilbert
28 september 2022
Review zonder uitnodiging
Prompt reply to questions
Prompt reply to questions. Very good customer service.
27 september 2022
Review zonder uitnodiging
Fast support
Almost instant response to a request for support, on a Sunday too. Very impressed so far.
25 september 2022
Review zonder uitnodiging
Fit to sail test
Had to get a fit to sail test for a cruise with TUI. After I ordered the kits TUI removed the need to have the test. I contacted Chronomics explaining this and they refunded the cost without question. Great service all round as I’d used them for a previous cruise earlier this year.
21 september 2022
Review zonder uitnodiging
Fit to fly tests
I bought some tests for a cruise on the 4th. October TUI have decided I don’t need them for travel the month of October from PALMA .I asked CHRONOMICS for a refund as the tests were unopened and I received a reply minutes later say they would look into my request 2 days later I received a refund so WELL DONE for great service very happy customer
22 september 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Linda,
Thank you for your lovely feedback.
We are delighted to hear of the great service you have received from our customer experience team and I will certainly pass on the kind words to the team.
If you need anything else, please don't hesitate to get in touch!
We hope you have a wonderful cruise!
Wishing you all the best.
Kind regards,
Nicia
I Asked to cancel my order within…
I Asked to cancel my order within hours of ordering it. I kept getting emails from Natalie asking me lots of questions and I kept saying please cancel my order. To my dissatisfaction she did not cancel my order and it got delivered to me. Now I am having to argue with you to get a refund on something that should have been cancelled
16 september 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Vera,
Thank you for your feedback.
I'm so sorry to hear your order wasn't cancelled in time.
I'd be more than happy to look into this for you today, I have requested more information regarding your experience and order with us, if you could please come back to me I'd be very grateful.
I will look out for your contact and I'll look forward to speaking with you soon.
I can assure you, I will do everything I can to make this right.
Thank you so much.
Best wishes,
Nicia
Computer says NO
After sending off my samples I received an email 3 days later saying my results were ready to view, that was the problem the system wouldn't let me view the results, and every time I contacted the company I was assured that things were being dealt with which took 4 days in the end. I feel they should have offered me a pdf to my email as an alternative.
12 september 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Steven,
Thank you for your feedback.
I'm terribly sorry to hear of any issues you encountered with your test.
We take all feedback very seriously and we will do our best to make any ongoing issues right and resolve them as quickly as possible.
I have requested more information regarding your order and experience. If there is anything I can help you with please do let me know by replying to my email.
I can't thank you enough for taking the time out to leave this feedback for us and I'll look forward to speaking with you soon.
I will certainly pass this on to the relevant department so we can improve our services for the future.
Wishing you all the best.
Kindest regards,
Nicia
Service Specialist Lead.
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