Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
Great on line service
Ordered Lateral flow tests - I had a few queries all answered within 15 minutes and to my satisfaction.
Subsequently had to cancel my holiday and asked for advice on rescheduling tests - all done quickly. Excellent on-line service. It has given me great confidence in using the tests
27 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Alan,
Thank you for your lovely feedback.
That's fantastic, we are delighted to hear that you had such great service from our team!
If you need anything else, please don't hesitate to get in touch.
Wishing you all the best.
Kind regards,
Nicia
Service Specialist Lead
My email was responded very quickly and…
My email was responded very quickly and efficient
26 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Teejay,
Thank you for your 5-star review!
That's brilliant, we are so happy to hear you were happy with our services.
We hope you have a lovely trip and if you need anything else, please don't hesitate to get in touch with the team.
Kind regards,
Nicia
Service Specialist Lead
BEWARE
BEWARE. THINK CAREFULLY BEFORE USING.
Update: successfully sued this company. Disturbing that they use one of the most expensive and aggressive legal firms in uk....make your own judgement about their integrity.
As well as reading my experience (below) please consider following:-
1. Are all the +ve reviews here genuine? it appears Chronomics object to Trustpilot about negative reviews claiming they are false. You might want to look at other sites and action groups and make a judgement.
2. Check out the Directors. At least one was an Estate Agent..well known for their advanced medical skills! Others were 'students'. 4 of 6 appointed have resigned.
3. Why does a small company that claims to have excellent service need a team of staff who describe themselves as 'legal escalation manager' and refer to 'our own legal team'? If you get mails you might question what country they are based in given some unusual english.
My experience:-
Ordered a test. Took money instantly. Sent in damaged box. Very difficult to use.
Returned. No confirmation as they claim. Make contact difficult. Made false claims about delivery then stated they had results. But would not let me see them.
Some might also be concerned about security of (unnecessary) personal data they collect.
You might also want to read the very complex refund T&C. Appears if you seek a valid refund they may try and charge you more than you have paid.
25 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi
Thankyou for your feedback and I'm sorry to hear of your experience.
To get a better understanding of what has happened I have sent you an email. I politley ask you to reply to the email when you can and I will look into this for you.
I will look out for your contact and hope to speak with you soon.
Kind regards,
Ryan
Service Specialist Lead
Customer service Natalie was soo…
Customer service Natalie was soo lovely, very efficient, helpful and prompt with my concerns and put my mind at rest. Thank you Natalie!
26 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Shirley,
Thank you for your 5-star review.
That's great to hear that you were happy with Natalie's services! I will certainly pass on this kind feedback to her.
If you need anything else, you are more than welcome to send our team a message and we'd be happy to help.
Wishing you all the best.
Kindest regards,
Nicia
Service Specialist Lead.
Annette was quick in her replies to my…
Annette was quick in her replies to my queries and the information given by her was very helpful.
25 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Derek,
Thank you for your feedback.
That's brilliant! We are delighted to hear about how much Annette helped you with your query. I will certainly pass on this kind feedback to her.
If you need anything else, please don't hesitate to get in touch with our team and we'd be happy to help.
Kindest regards,
Nicia
Customer Resolutions Department.
Had a bad experience with chronomics
Had a bad experience with chronomics. They had a technical fault so unable to finish result. Long conversation on live chat told it has been passed onto relevant department. Never heard until the next day whilst getting ready to go on holiday. Another long discussion on live chat. Then was unable to log in. I had alot to do before going away so said I shall have to go into town and get a test done there. I could not do my test as I could not log in. Sent my husbands test result on live chat. Anyway asked for a refund, had to complete two forms. Not sure i will get a refund after reading other peoples complaints. So come on Chronomics.
25 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Paula,
Thank you for your feedback.
I'm so sorry to hear about this, I can assure you I am here to help with your refund request.
I have asked for more information regarding your order, if you could come back to me with your details I can get this looked into today.
Again, my deepest apologies for your experience and I'll look forward to hearing from you soon.
Wishing you all the best.
Kind regards,
Nicia
Service Specialist Lead
waste of time and money
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybody could use the kit and send it back in your name. All a bit of a waste of time and money really.
25 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Tony,
Thank you for your feedback.
I'm so sorry to hear of the issues you encountered when taking your tests and that you had to book other tests.
I have requested more information regarding your order so we can look into this further for you.
If you could come back to me when you can, I can get this looked into as soon as possible.
I'll look forward to hearing from you soon.
Wishing you all the best.
Kindest regards,
Nicia
Service Specialist Lead
We used your service for our last…
We used your service for our last holiday some months ago and found your service excellent with quick results.
We are due to receive 2 x further Antigen fit-to-fly tests on 06-07 Sep 22 and cannot comment on this particular service until received.
24 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Ian,
Thank you for your 5-star review.
We are delighted to hear you were happy with our services!
If you need any help with the tests you have purchased for September, please don't hesitate to contact our team here:
https://help.chronomics.com/contact-us
They will be more than happy to help.
We hope you have a wonderful day!
Best wishes,
Nicia
Service Specialist Lead
An easy, straight forward and very helpful service!
I have used Chronomics twice now, and had queries both times (my own queries, nothing to do with their service) and both times they have responded to me extremely promptly with exactly what I need to know. In this day in age it's sadly unusual to find a company that does exactly what you want them to, provide the product and the great customer service to go with it - so well done Chronomics - keep it up!! Thank you for all of your assistance!
24 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Amie,
Thank you for the amazing feedback.
It's so great to see our customers happy with our team's services, we are so pleased!
I will be sure to pass on your kind words to the team!
We hope you have a lovely bank holiday weekend and if you need anything else, please don't hesitate to get in touch!
Wishing you all the best.
Kind regards,
Nicia
Service Specialist Lead
very helpful
24 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi John,
Thank you for your 5-star review!
That's great to hear, if you need any further assistance please don't hesitate to contact our team!
I hope you have a wonderful day!
Best wishes,
Nicia
Service Specialist Lead
No problem at all
Never having had to go through this procedure to go away on a cruise holiday, I was a little concerned. I had no need to be. I contacted Chronomics to ask a question, the answer could not have been quicker, clearer and certainly put my mind at ease .
Well done
23 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Howard,
Thank you for your lovely feedback!
That's great to hear, we are very happy you were pleased with our team's services.
We hope you have a wonderful cruise and if you need anything else, please don't hesitate to reach out and we will be happy to help.
Have a great day!
Best wishes,
Nicia
Service Specialist Lead
Sent an email with an enquiry
Sent an email with an enquiry, and received a very helpful reply within about 30 minutes. Excellent service.
18 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi John,
Thank you for your lovely feedback.
We are delighted to hear you had great service from us! I will certainly pass this onto the team!
Wishing you all the best!
Kind regards,
Nicia
Service Specialist Lead
I had a swift rply to my email and was…
I had a swift rply to my email and was very helpful
15 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Joan,
Thank you for your lovely feedback.
That's great to hear you were happy with our services. I'll pass this onto our team!
If you need anything else, please don't hesitate to get in touch!
Wishing you all the best.
Kind regards,
Nicia
Service Specialist Lead
I was in a right panic worrying Id paid…
I was in a right panic worrying Id paid for the wrong test after contacting staff online they confirmed I was go to good with the test id ordered
This put my mind at rest as there is so much to sort when going on a holiday, one less thing to think about!
15 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Tracie,
Thank you for your 5-star review!
That's fantastic, so great to hear of the service you have received from our staff! I will certainly pass this feedback onto the team!
We hope you have a wonderful holiday and if you need any further assistance please don't hesitate to reach out!
Wishing you all the best.
Kind regards,
Nicia
Service Specialist Lead
I only gave 1 star as that was the…
I only gave 1 star as that was the lowest I could give. I ordered 2 PCR test kits, the kits did not arrive in time to be used and returned in time for my flight.
Customers service is non existent, you get a response from complaints from a general email address and I believe this company to be a farce. I have been fobbed off on 3 occasions now by these responses. They are happy to take your money but getting a refund is impossible.
12 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Stephanie,
Thank you for your feedback.
I'm so sorry to hear you haven't had an update on your refund request.
I'd be more than happy to help resolve this for you.
I have sent you an email to gather more information on your order, if you could come back to me when you can and I can get this sorted for you today.
Thank you so much and I will look forward to speaking with you soon.
If you need anything else, please let me know.
Kindest regards,
Nicia
Service Specialist Lead
Awful experience with a pre cruise…
Awful experience with a pre cruise COVID test. Very poor instructions about which reference number on the kit is which and impenetrable website to record result onto. No way of speaking to a person, emailed the given address, no response.
Late reply from Chronomics seeking more info - what more can I say? Doing the test itself is simple. Navigating the upload system is not - instructions need rewriting by someone who has never seen the kit before. Lots on the trip had to have assistance to get it done - not just me. Too much knowledge is presumed in the instructions. For a fee I’ll rewrite them for you 🙂.
11 augustus 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Graham,
Thank you for your feedback.
I'm so sorry to hear of any issues you have experienced with our tests.
I have sent you an email to gain more information on your order. I'd be more than happy to help you today.
Thank you so much.
I'll look forward to speaking with you soon.
Wishing you all the best,
Nicia
Service Specialist Lead
Non payment of refund
After repeated requests for our refund outstanding from last November still nothing . Following my last negative review they asked for more information which I provided, although they already had it , and have since heard nothing . As there are so many similar reviews this is clearly their policy and should be investigated , I am now considering going to the press , tv and the small claims court .
28 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Roger,
Thank you for your feedback.
I'm so sorry to hear you haven't had an update on your refund request!
I have sent you an email to gather more information on your order, if you could come back to me when you can I will get this looked into as quickly as possible for you.
I will look out for your contact and I will speak with you soon.
Again, my sincere apologies about this.
Thank you so much.
Warm wishes,
Nicia
Service Specialist Lead
Tests Sent a Year Late ! (0 out of 5 stars)
0 out of 5 stars, if I could.
Seriously Chronomics, your systems are utterly appalling. A year ago I had the complete debacle of trying to cancel my order - which did eventually go through. Whilst trying to cancel, this company continued to send me test kits, but still managed to fail to send the pre-flight kits. Today, *a year later*, I have just received an email from them informing me that my test kits are in the post! How inept of them.
I'll be refusing the parcel when it turns up.
18 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Jerry,
I am so sorry to hear of the negative experience you had with Chronomics last year, please know this is never our intention.
I have sent you a request for additional information in order to investigate this matter further in order to hopefully help resolve this.
Please do reach out to me, so I can advise on how to dispose of the unwanted test.
Kind Regards,
Natalie
Social Media Associate
Getting blood all over me and none in the tubes
Well so far I’m getting blood all over myself even with help. They only give you four of these small finger blood letting tool to use which is very frustrating that you can’t reuse them. They should definitely supply you with a tool in which you can use time and time again. We will try again tomorrow but trying to get you blood in those tiny tubes is so difficult.
Wish I read the reviews before purchasing as I can see a lot of people giving this one star.
16 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi there,
Thank you for your feedback.
I'm so sorry to hear of the issues you experienced when trying to take one of our tests.
I have reached out to you, to gather more information, so please look out for this to your email address.
I'd be happy to help with any ongoing issues or concerns you may have.
Thank you so much and again, my deepest apologies and I'll speak with you soon.
Best wishes,
Nicia
Service Specialist Lead
Chronomics are an awful company to deal…
Chronomics are an awful company to deal with. There is only a voicemail message on their telephone number and they don't respond to emails if you want a refund. I have read many other similar reviews. I will contact the Retail Ombudsman to get my refund. That's probably why they are not in PayPal.
6 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Ann,
Thank you for your feedback.
I'm so sorry to hear you haven't had an update on your refund request!
I'd be more than happy to help resolve this for you today. I have sent you an email in order to gain more information surrounding your order.
Please check your emails for this. If you could come back to me when you can I'd be very grateful.
Thanks again and I look forward to speaking with you.
Best wishes,
Nicia
Service Specialist Lead
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