Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
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Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
Absolutely appalling company
Absolutely appalling company. Do not use! TUI should not be recommending this company on their website. I placed an order on 17th June for despatch on 4th July. Tests were not despatched. When I chased (no phone number, had to email), I was shockingly told “no longer deliver to your postcode, apply for a refund! No communication whatsoever to tell me my order could not be fulfilled. Three days before my flight and not told the tests would not be despatched. Absolutely disgusting service! If I’d not chased up I would have been waiting another day or two. I’ve now had to make alternative, last-minute arrangements with another company at twice the cost. Definitely do not order if you live in Scotland as they’ve ceased to deliver to many postcodes. Even after having to apply for a refund (which I shouldn’t have had to do!) I’ve been told to wait 14-21 days for it to be processed. Outrageous 😡
5 juli 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Dana,
Thank you for your feedback.
I'm so sorry to hear about the issues you have had obtaining your tests.
I will certainly pass this feedback on to the relevant department and we will do our best to improve our services for the future.
I'd be more than happy to help with your refund request today.
I have sent you an email to gather more information on your order, please look out for this.
Thank you so much and I'll look forward to speaking with you soon.
Kindest regards.
Nicia
Service Specialist Lead
Unsolicited tests sent
Appalling
I ordered tests on 21 May 2021. Order was cancelled 23 May 2021. Refund was agreed by chronomics but never paid. Indeed it was agreed about 5 times but when it came to be repaid it never arrived just a crass email asking for additional info.
Bank eventually refunded transaction they thought chronomics actions were extremely disturbing.
I requested chronomics remove my details from their records. Randox are great.
This morning, the tests were delivered. Over a year late. Chronomics agreed the order had been cancelled. Unable to express disgust at tests being sent when there was no contractual agreement in force.
Person spoke to at chronomics today could not provide anything useful at all as to why they had sent out the tests. Indeed could not really string a sentence together that made sense. Could not answer a question boris could learn a trick or two from her.
Conclusion if you need to use tests choose anyone but chronomics.
20 juni 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Patrick,
Thank you for taking the time to write this review for us. We understand how important reviews are and I want to take this time to apologize for the issues you have had with our services and customer support.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Tests came through nice and quick
Tests came through nice and quick. However website and pack offer conflicting instructions. Pack says report result online, website refuses to let me upload picture of results & I've just received an email telling me I now need to post the sample to chronomics. The day before we bloody fly!!!!????????? Guess I'll have to get to the airport and see what happens. Utter joke.
15 juni 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Martin,
Thank you for taking the time to leave this review, i am very sorry to hear about the issues you have had with our service.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
6 months later no refund…
I have been waiting for my refund since Dec21 when Tui cancelled my holiday. I alone have sent well in excess 20 requests on the Chronomics form online together with 2 recorded delivery letters containing a breakdown of what is outstanding with ref numbers and clear explanation. I have spend at least 8 hours since Dec 21 pursuing my refund to no avail. Please would you sort it out.
10 juni 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Jenny,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am currently investigating the delay with your refund and i have sent you an email asking for more information regarding your order and how your refund can be processed. If you could please come back to me as soon as possible I’d be more than happy to look into this for you.
Kind regards,
Ibukun
Social Media Associate
Absolutely awful
Absolutely awful. We had a loss in our family and asked if they could send a day sooner than the expected date. We would even pay extra but they just said that they couldn’t
7 juni 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Kate,
Thank you for your feedback.
I’m so sorry to hear you have had a negative experience with us regarding the delivery of your test kits as we often try to make sure customers receive their test kits just in time for them to perform their tests.
I can assure you this was never our intention. I have sent you an email with regards to the issue with the delivery and if you can please respond, i will be more than happy to have it resolved.
Best wishes,
Ibukun
Social media associate
lateral flow test
we had no problems whatsoever very straight forward in ordering the kits, and the actual test procedure was easy to navigate results came through within a few minutes would recommend
1 juni 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi William,
Thank you very much for the 5 star review I am happy to hear about the experience you had with our services I do hope that you choose us again for any testing needs in the future.
Take care and stay safe.
Kindest Regards,
Darren
Social Media Associate
Further to my 1 star review in April
Further to my 1 star review in April, I was contacted by Darren,after exchanging several dozen emails I have my refund, it has taken since January to obtain it, but thank you Darren for all your help.
31 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Sue,
Thank you so much for updating your review, I will pass this kind feedback on to my colleague Darren, and once again please accept my apology in the delay in receiving your refund.
Kindest regards,
Natalie
Social Media Associate
Antwoord van Chronomics
Hi Shehaz,
Thank you for leaving us a 5 star review,
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Cannot upload results!
Cannot upload results!
No contact number and no response to multiple email
Please avoid this company like plague
26 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Pramod Nair,
I am very sorry to hear about this. I have sent you an email for additional information in order to help further with this problem.
Please keep a look out in your inbox for this and I will be in touch shortly.
Kind Regards,
Darren
Social Media Associate
Just plain unreliable
I now have to detour on our journey to the airport to get an in store test because Chronomics haven’t even confirmed receipt of the PCR test, let alone the result.
For a product which needs to be reliable, the complete lack of reliability of the service is a massive issue. I’ve wasted £50 only to get inconvenience and uncertainty.
When destinations require tests to have been done within 72 hours of arrival, you really shouldn’t be selling products for that purpose if your service levels aren’t up to scratch. And don’t blame Royal Mail, you trumpet the 24 hour priority service when you take customers’ money and so you need to own it when it fails to deliver.
26 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Stephen,
I am very sorry to hear about this issue this is very concerning I have sent you an email to gather additional information surrounding this failure for delivery I will be fully investigating this further please keep an eye on your inbox for this email thank you.
I look forward to hearing back from you.
Kind Regards,
Darren
Social Media Associate
Non existent customer service.
No response to request for refund for LF tests no longer required after our holiday destination changed its entry requirements just before we travelled.
No way of speaking to anyone on the phone, emails and contact forms go unanswered.
Two months on am yet to receive a reply and remain needlessly out of pocket to Chronomics. Will be raising dispute through my bank.
Disgusting service and lack of care or respect for their customers. TUI should be ashamed for having partnered with such a shambolic organisation.
25 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mrs E,
I am very sorry to hear about the issue with your refund request. I wish to help resolve this ongoing problem. I have sent you an email which will ask for additional information to help me investigate this further for you please keep and eye out for this email in your inbox.
We take all feedback and reviews very seriously and we do not want to see any of our customers experience issues such as this, especially when it comes to receiving kits and applying for a refund.
I look forward to hearing back from you.
Kind Regards,
Darren
Social Media Associate
Very good value service
24 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Fareed,
Thank you for leaving us some lovely feedback.
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please don’t hesitate to contact our team via this link -
https://help.chronomics.com/contact-us
Thank you.
Kind regards,
Ibukun
Social Media Associate
Absolute nightmare trying to do COVID…
Absolute nightmare trying to do COVID test. Upload photo not acceptable. Managed to do 2 COVID test results in 4 hours still have Two more to do.
Cannot speak to someone only automated responces. Not acceptable.
Please sort out your systems
24 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi David,
Thank you for your feedback.
I'm so sorry to hear you have been having issues uploading your results to your dashboard.
I have requested more information regarding your order, once we have this we can go ahead and help resolve this for you.
I'll look out for your contact and I will speak with you soon.
Thank you so much.
Best wishes,
Ibukun
Social Media Associate
Didn't even send kit out and now I fly…
Didn't even send kit out and now I fly tomorrow and my 14 years son has no fit to fly and no way to get one on Sunday and we fly at 7am
Expect to not see refund going by reviews
22 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Michael,
I am very sorry to hear about this I have sent you a request for additional information in order to investigate this matter further in order to hopefully help resolve this.
We take matter's such as these very seriously please look out for an email which will ask for additional information to help myself investigate this further thank you.
Kind Regards,
Darren
Social Media Associate
I have been trying to get a refund for…
I have been trying to get a refund for months. Twice I have been told my refund has been granted but nothing happens. All I receive are placating emails saying they are trying to help.
21 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Gillian,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am currently investigating the delay with your refund and i have sent you an email asking for more information regarding your order and how your refund can be processed. If you could please come back to me as soon as possible I’d be more than happy to look into this for you.
Kind regards,
Ibukun
Social Media Associate
Been waiting for a refund now since…
Been waiting for a refund now since December sent emails without a response 😡 To say I’m angry is an understatement been to Tui and they can’t do anything as the contract is with this company. Never again will I use these again.
17 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mick,
Thank you for your feedback.
I'm so sorry to hear you have been chasing your refund since December!
To help rectify this as quickly as possible for you, we have sent you an email to gather more information about your order. Once we have this we can then help you obtain your refund.
We can't thank you enough and will look forward to speaking with you soon.
All the best,
Ibukun
Social Media Associate
Good contact and tests delivered when…
Good contact and tests delivered when expected. We travelled to USA they said allow an hour after registering to wait in the queue online. I waited over 3 hours till it was my turn my husband gave up after 4 hours and we found a clinic in New York to get the test done .a complete loss of a morning , and lost time slots at attractions at an additional cost of75 dollars VERY DISAPPOINTED!!!!!!!!
17 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Carol,
Thank you for leaving some feedback.
I am very sorry to hear your result came out late. Our aim is to always get your results to you on time - we are incredibly sorry to hear this wasn't the case with your test.
I have reached out to you via email to gather some more information regarding your order - once we have this we can then help with any ongoing issues.
I can't thank you enough and I will look forward to speaking with you soon.
Kind regards,
Ibukun
Social Media Associate
Easy Booking.
Easy, versatile website. Property Reviews were helpful & seemed genuine. Good deposit payment options. Good notification of when the payment balance would be taken.
16 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Carol,
Thank you for leaving us some lovely feedback.
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please don’t hesitate to contact us.
Thank you.
Kind regards,
Ibukun
Social Media Associate
Chronomics - Buyer Beware!
Looking through recent reviews it is difficult to understand how on earth Chronomics has a 4 Star rating overall. According to recent reviews, customer experience has been abysmal! Regretfully, I must add my own experience to that tale of woe. In summary: (1) Customer Support is completely inadequate, relying on email-only interaction, and failing to provide any meaningful insight into the status of an order/test (2) The 'Dashboard' has very little granularity in terms of showing an order's status (compare for example to what is routinely provided by competent logistics companies), and lacks functionality, (3) The Post Office 24 Hour service (in my experience typically very efficient) is used as a convenient scapegoat to cover for Chronomics ineptitude, (4) Chronomics Spit PCR Test is very expensive £99. Of course I will receive the same boilerplate response from Chronomics as evidenced in other genuinely critical reviews, which also points to the worthlessness of this organisation. I suspect this company is making well in excess of £10M per annum from this 'service', and their performance is awful.
16 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi John,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry to hear of the negative experience you seem to have had with us here at Chronomics, please know this is never our intensions.
I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
Poor attention to detail
Covid patient reports received on time but result explanations on the reports were incorrect. Definitions on a professional report are important and the response was not fully resolved by the time we travelled. We were lucky, test reports not challenged but this is not what I expected from a company endorsed by TUI.
15 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Trevor,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services or Certificates when traveling.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
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