Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
Avoid this company at all costs
Avoid this company at all costs. If I could award no stars I would. In my experience they provide faulty products, make it very difficult to make contact then repeatedly ask for the same information to be provided over and over again. It seems to be a ploy to avoid refunding money. I have been forced to consider a county court judgement. Avoid!
Chapter two. After Chronomics replied to my review I made contact full of hope and optimism!
Sadly more weasel words. All sounds very reasonable in print but they seem to think refunding half the money I paid for a product which was faulty is acceptable. It simply is not. Avoid Avoid Avoid.
14 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Phil,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Ibukun
Social Media Associate
If I could give zero stars I would
If I could give zero stars I would! I was flying to Cuba and you need a fit to fly PCR 72 hours before.
I posted the test to Chronomics on Friday the 25th of March at 2pm along with my partners test. My partners result came back Saturday 26th March and I received no recognition of my test nor result.
Chronomics promised to get the results back to you within 24-36 hours once they recieve they recieve your sample.
I then contacted chronomics via email as they have no direct contact number and was told on Sunday 27th March my test was stuck with royalmail and I should obtain a test from another provider (all of this with less than 24 hours before my holiday).
The result was released at 22:39 on the 28th of March, I had already landed in Cuba at this point and required the result from another provider to board the plane.
When I complained, there response was the sample arrived on the 28th of March at 22:06 and they gave me the results at 22:39, so to them I had my results between 24-36 hours so they refused to give a refund. However the promise of a 24hour Royal mail service so you can get your results within the 72 hours before your flight they can't keep. (my sample was stuck with royal mail for 3days). But then you are met with radio silence when your challenging them on this. They take no responsibility in the role they play in it.
If there is anyone else out there still waiting for a refund from Chronomics, I would suggest doing it through your bank as I was able to get my refund back under the consumer credit act. Please avoid this company, they are ridiculous!
8 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Sian,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
recommended by TUI ,I booked 2 fit to…
recommended by TUI ,I booked 2 fit to fly tests . posted on the same day in the same priority postbox , my partners was received in plenty of time before our flight to CUBA. mine was received 3 days later. i tried to contact Chronomics by phone and email before our departure but no response was forthcoming . in the end I had to pay £80.00 for another test at the airport and made to check in 8 minutes before the check in closed . I was still charged for the test , despite the obvious fact that i was now in Cuba . to date they have refused a credit for their woeful performance . they just don't seem to care about their customers . learn from this story and DO NOT BOOK WITH THIS APPALLING COMPANY , as they do not deserve any future business
4 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Ian,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Still awaiting my refund------AGAIN
Still awaiting my refund of £50 from December! they keep asking for minor details every few months that they already have. What a disgraceful way to treat their customers well into their seventies who cannot afford to give these cowboys £50.00. Go elsewhere for your tests. Update 04/05/22, they have just sent me an email asking for my name and ref number AGAIN!! already sent 3 times, just pay my £50.00 refund I'm entitled too.
After 5 months, many emails, help from TRADING STANDARDS my refund of £50 showed in my account today. Why did they do this to me & many others too.
I now use RANDOX with no trouble at all. Peter.
3 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Dear Peter,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this resolved for you as soon as possible.
We have sent you an email requesting more information, please look out for this and we’d be happy to assist.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Ibukun
Social Media Associate
Very easy for antigen tests before…
Very easy for antigen tests before recent holiday many thanks.
2 mei 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi There,
Thank you for leaving us a 5 star review,
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Postage Issues
Bought 6 Kits and 3 days before our Travel Chronomics said they don't post to the Isle of Wight. No contact to phone to ask questions. Automated QnA system useless. Awful service. Waiting for refund
25 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Andrew,
Thank you for your feedback.
I’m so sorry to hear you haven’t had an update on your refund.
I have requested for more information regarding your order and how your refund can be processed, if you could please come back to me as soon as possible I’d be more than happy to look into this for you.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Ibukun
Social Media Associate
Antwoord van Chronomics
Hi,
I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback.
We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs.
Please stay safe and we hope that you use our services again in the future when you travel.
Kind Regards,
Darren
Social Media Associate
This disgraceful company come back to…
This disgraceful company come back to Trustpilot 6 months after I asked for a refund of unused test. I have so many emails from me to them about getting my money back,it didn’t happen,and now they are concerned.Dr Tom,the owner of this company who have made a fortune out of people’s misery during the pandemic,emailed to say my refund was being processed,6 months and nothing.
25 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Teresa,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Chronomics basically did cost us an extra test
Chronomics basically did cost us an extra test, which we had to do elsewhere and a LOT of stress. We send the tests off exactly 72 hours before our flight (9 am) and we received the results at around 10.30 the night before.
In the 3 days in the meantime, we could get no answer as to whether they had received the test samples, so we were basically forced to run to another company, and pay for a same day test.
Would not recommend.
20 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Tasos,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Online waiting room does not work on Chrome
Trying to get into the online waiting room on Chrome was a shambles. Nothing worked!
I attempted to resolve via online chat but the service provided was abysmal - unclear instructions and 10 minute wait between responses.
Managed to join the waiting room on another browser - from this point onwards, everything worked well.
15 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Garreth,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you I do hope that this is not an ongoing issue for you if so may I kindly please ask that you follow the step's listed below if not I am sorry for the issue's you had to deal with when using our service.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
Kind Regards,
Darren
Social Media Associate
Warning - tests arriving too late
Ordered a supervised antigen test 6 days before flight. Emailed to query that it would def arrive in time for bank holiday departure. Assured 100% that it would. But it did not. DPD tracking now says test kit will arrive one day after my flight departs. So as it stands I cannot fly to the US. Helpdesk are fast to reply, but the answer was it's DPD's problem, sort it out with them. Overall not a reliable service for something that absolutely needs to be reliable.
14 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi There,
Thank you for taking the time to raise this review with us.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future.
Stay safe and we look forward to hearing from you.
Kind Regards,
Ibukun
Social Media Associate
Antwoord van Chronomics
Hi Alisa,
Thank you so much for leaving some valuable feedback.
We can’t thank you enough for your 5-star review.
If you need any further assistance, please don’t hesitate to contact our team via this link -
https://help.chronomics.com/contact-us
Thank you.
Kindest regards,
Ibukun
Social Media Associate
False advertising… you don’t get your results in time to fly…
I have used Chronomics in the past and the antigen test and 2 day PCR (upon return) were easy to use and the website straight forward (that is why I have 2 stars vs 1)
HOWEVER, when it matters and you need a ‘fit to fly PCR test’ they did not deliver. It is known that you need to test no more than 48 before you fly and the results did not arrive in time to check in, they arrived when we were on the plane… the support was poor, the e-mail simply said ask for a refund and when I asked for a refund they refused…. It was an extremely stressful, upsetting and expensive start to our holiday having to buy tests at the airport and wait for the results on the day (Collinson Travel tests were excellent by the way).
12 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
HI There,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
Antwoord van Chronomics
Hi Janette,
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with our services!
If you need any further assistance, please don’t hesitate to contact our team via this link -
https://help.chronomics.com/contact-us
Sending lots of well wishes from all of us here at Chronomics.
Kind regards,
Ibukun
Social Media Associate
Well where do i start basiclly.
Well where do i start basiclly , my husband and i had waited 2 years for a special caribbean cruise . our only mistake was to choose chronomics for our fit to fly test we did it on the saturday before the tues we were due to travel.had not heard anything by the monday night , we still traveled to Birmingham Airport hoping we would get OUR test through . well it never come through my hubands test results came through at 13.30 the flight closed at 10.15so we had our holiday cancalled by tui. At The time of writing this 20.30 i still have no results .there were 2 other couples denied there flight had also used chronmics, they were in tears as we were . we only used this comany because it was on Tui web site .when you phone them they dont even seem to know what you are saying . We will try and expose this further by going to the news papers and will let watch dog know.. Its to late for us and the other 2 couples who would of been on our sail away just about now . But if it helps anyone to not have to go though this it is worth it . please dont do it .update 6/4/22 do you want a laugh , well it’s either laugh or cry for me . Just got my test results though ( just to add insult to injury) . Flight left 11am yesterday. Will up date on response I get back from them and how long my refund takes. For both PCR and rapid flow as nether were any use to us . Have managed to book a small break to Spain . will definitely be spreading the word about this company and telling everyone the reason we are in Spain and not the carabean!!
Will update soon. Thanks for reading hope it helps others.
5 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mitch,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
Chronomics refund
After leaving a review I was contacted by Darren a member of Chronomics staff and received a refund next day hence 5 stars.
5 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi David,
I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback.
We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs.
Please stay safe and we hope that you use our services again in the future when you travel.
Kind Regards,
Darren
Social Media Associate
Actioned a refund from Chronomics & got…
Actioned a refund from Chronomics & got a mail on the 7th Feb confirming the refund of £47.97 but have seen/heard nothing - have emailed their support email which "isn't monitored" rang their helpline & this only goes through to an automated message & then cuts you off - warning to others be careful as this seems to be another in the long line of testing companies that have little or no customer support
5 april 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Paul,
Thank you for your feedback.
I’m so sorry to hear you haven’t had an update on your refund.
I have requested for more information regarding your order and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Ibukun
Social Media Associate
If I could rate less than 1 star I…
If I could rate less than 1 star I would. Possibly the worst customer service I’ve received to date.
I’ve submitted over 5 refund requests since December and heard nothing back after the ‘21 day’ response period. I eventually got through to somebody via email who told me to raise yet another refund request and it would be dealt with, surprise surprise nobody got back to me. Emailed yet again and had a response to advise the refund had been processed and would be refunded back within 5-10 days, well passed that now and still not seen anything. Further to this I’ve been advised that I need to raise another refund request to have this looked into - I don’t quite understand why I am constantly having to repeat the exact same information when it clearly isn’t been looked at.
31 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Meg,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Avoid this company
Avoid this company. Left without a certificate to travel. No communication channels available if there is a problem.
31 maart 2022
Antwoord van Chronomics
Hi Jane,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
REQUEST FOR REFUND FOR LATERAL FLOW TEST
We requested a refund for the lateral flow test we ordered in the UK via TUI for November 2021 as on the day we tried to up date our LFT's to PCR tests your website was not offering updates. So we had no other option than to purchase 2 PCR tests. We then completed your refund form for the LFT's. You replied and provided us with Ticket Number 686574410. You did not send the LFT's or a response within 14 to 21 days as mentioned in your email. I have emailed you on several occasions, ie 2, 22 December 2021 and 8 and 17 January 2022 to no avail. So could you please let me know what has happened to my refund?
31 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Jan,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
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