Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
Refund at last!
Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polite and efficient person called Ibuken Adewusi arranged this within a few days. I really hope that the company will now review and improve their admin procedures.
28 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Jenny,
I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback.
We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs.
Please stay safe and we hope that you use our services again in the future when you travel.
Kind Regards,
Darren
Social Media Associate
Would not have given them any stars but…
Would not have given them any stars but had to give 1 to do this review and to be fair the tests arrived on time. We had to do tests after 21.00 the day before we fly and this company were recommended by TUI. There was no number to call if things went wrong which they did. Mine went thro OK but my husbands did not. At first we thought it was something he did wrong but on speaking to lots of people on our holiday only 1 couple did not have a problem. I emailed several times and did get replies but they did not solve the problem. I asked them to phone me but they did not. All this happening at 10'clock at night. In the end we had to book a test at the airport at a cost of £35. Will be having a word with TUI.
27 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Why Why Why did I do it
Why did I book two test with this company when I give them only a 1 star review in the past I will never know yes I do TUI recommended them and at £11 each I thought I'll give them one more try yes I'm a fool for thinking it. Flying out on a Tuesday at 2.35pm we had to do our test after 9pm on the Monday, We done my wife's first, all went well great now mine half way through I lost it when up loading the test photo, never mind what I did I could not recover it, sent a email saying that I could not get my test done and that it keeps coming up test used, that was two weeks ago still no reply, luck would have it had a test in the airport that day so was able to fly out at a cost of £40 should have done this first less stress and worth it just for that. Chronomics you had your chance and BLEW IT NEVER AGAIN. and please don't tell me you care about your customers like you did before and to get in touch like you did before because you DON'T CARE you only respond to the reviews to make your selves look good
25 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Alan,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
Terrible company
Ordered our test kits as recommended by TUI. They took our money and said kit would be delivered soon. It never arrived. We phoned today and were told they dont deliver to any postcode north of aberdeen but they didnt bother telling us that when we ordered. Now, two days before our cruise, we are left with no kit and a ton of stress! Disgusting service. Do not touch them with a barge pole!
25 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Joyce,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Shocking Customer Service
Where do I start ! Purchased £60 worth of tests back in 2021 for our holiday to Turkey that was then changed to Bulgaria but that was cancelled as well so have now sent numerous emails asking for a refund and had no reply at all, I’m guessing my next stop will be trading standards or BBC watchdog, it’s not a money thing it’s the awful customer service, shouldn’t be allowed to carry on and can’t believe they were the recommended provider for TUI
25 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Florry,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
APPALLING CUSTOMER SERVICE
APPALLING CUSTOMER SERVICE
I ordered tests to go away at the start of February 2022 for 2 different countries. Rules changed as did the holidays meaning that one set of tests needed to be refunded. I cancelled my order and got an email saying that the refund would be processed within 21 days, tests were sent out despite being cancelled and it’s now been 46 days and I still don’t have my refund. I have sent 5 emails and haven’t even had a response to any of them. Appalling service. Will be taking this further is I don’t get a response soon. Will never use the company again.
23 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Dear Abbie,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this resolved for you as soon as possible.
We have sent you an email requesting more information, please look out for this and we’d be happy to assist.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Darren
Social Media Associate
Fauty nozzles
Test tube nozzles on two of our kits appeared to have no hole, with the result that squeezing the tube trying to produce droplets caused the caps to explode off, spattering the fluid far and wide. Within hours of our flight we had two ruined test kits!
22 maart 2022
Antwoord van Chronomics
Hi There,
Thank you for taking the time to leave us some feedback.
We understand how important reviews are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Natalie
Social Media Associate
Great help from Ibukun when UK changed entry requirements
I had great help from Ibukun when I was travelling from the USA back to England in December when UK entry rules suddenly changed to PCR test requirement. This change required them to adjust their software for all antigen tests booked and my communications from the US airport with Chronomics were truly fabulous. They were quick to respond and kept me advised of developments and did everything to change my lateral flow order into a PCR at minimum extra cost. Ibukun made it all happen so my experience was very positive. I have just ordered an antigen test from them as a result.
22 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Mimi
Thank you for leaving us some lovely feedback.
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please don’t hesitate to contact our team via this link -
https://help.chronomics.com/contact-us
Thank you.
Kind regards,
Ibukun
Social Media Associate
Avoid Chronomics, unless . . .
Do not use this company. I requested Antigen tests for myself and my husband. They arrived by DPD local and were badly squashed. After numerous emails and photographs and very little response, I had to resort to putting it into the hands of a small claims court to get my money back, which they paid without the court fee. They have since paid the court fee plus the interest owed.
l
22 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Barbara,
Thank you for taking the time to raise this review with us.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far and we do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future.
If you were later able to have this sorted we just want to let you know we are sorry for any form of inconvenience this must have caused you and wish you the very best.
Stay safe and we look forward to hearing from you.
Kind Regards,
Ibukun
Social Media Associate
Useless. Utterly useless
If I could have left no stars, I would have. Do yourselves a favour and find another company. Due to the stress level caused by their upload image button not working, the lack of real help and literally 5 hours going round in circles my wife and I managed to have an argument on our 35th wedding anniversary which the holiday was to celebrate. Thanks Chronomics. Neither of us want to go now 🤬🤬🤬🤬🤬!!!
22 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Dave,
Thank you for your feedback.
I am so sorry to hear about the issues you experienced with our service. We often try to make it is as easy as possible for our customers to register their tests with the instructions provided in the kits and on our help page online.
I have reached out to you via email to gather some more information about the difficulties you had with our company and we try to get back to all of our customer’s in a timely manner as we take all feedback very seriously.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
If you were later able to have this sorted we just want to let you know we are sorry for any form of inconvenience this must have caused you and wish you the very best.
Kind regards,
Ibukun
Social Media Associate
Concluding saga ...
I see that many people like us have had problems with this dreadful company particularly with refunds. We eventually wrote to our MP who quickly responded by saying that the matter was being looked at by UNDER SECRETARY FOR HEALTH. Amazing a refund immediately. Also try Trading Standards. These people should not be allowed to practice.
20 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Dear Michael,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this resolved for you as soon as possible.
We have sent you an email requesting more information, please look out for this and we’d be happy to assist.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Darren
Social Media Associate
Very happy with service.
Good price.
Easy enough to do, although, I ensured I had someone who understand technology to help, just in case I had trouble.
19 maart 2022
Antwoord van Chronomics
Hi John,
Thank you for leaving us a 5 star review,
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Great difficulty using the website
Great difficulty using the website. Clicked 'forgot my password' and was sent a link to reset but each time the link was tried the message 'link expired' would show. Luckily there were 2 of us and eventually we were able to get results linked! Not impressed.
19 maart 2022
Antwoord van Chronomics
Hi Jan,
Thank you for taking the time to leave us some feedback.
We understand how important reviews are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Natalie
Social Media Associate
Really Poor Customer Service
Processed a refund request on 29th December 2021 in accordance with their instructions and still no response.
Acknowledgement said to wait 14-21 days and we are mid March and nothing.
No way to contact the organisation.
Post script - further to the review on trustpilot Natalie has been in contact and resolved our situation. We are grateful. Thank you.
19 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Kevin,
Thank you for your feedback.
I’m so sorry to hear you haven’t had an update on your refund!
I have requested more information regarding your order, if you could please come back to me as soon as possible I’d be more than happy to look into this for you.
Thank you so much!
Kindest regards,
Natalie
The Social Media Team
Antwoord van Chronomics
Hi Kelly,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
The rules regarding testing changed and…
The rules regarding testing changed and were not required for our holiday. The system would not let me cancel. They keep sending me the same response to use the question and answer section of the web site and links me to the cancellation page but will still not let me cancel.
Have used previously with good service but they are unhelpful regarding the sending back of tests we did not require for a refund.
First request to them was February.
18 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Arthur,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Returned 10 tests and still waiting my…
Returned 10 tests and still waiting my refund, after chasing since November. While away the government guidance changed and I was advised to return them which I did straight away. I have emailed over 20 times and been completely ignored. They don’t mind taking your cash but won’t return your money. An absolutely joke as a company.
18 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Dear E dunn,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible.
We have sent you an email requesting more information, please look out for this and we’d be happy to assist further with your query.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Darren
Social Media Associate
Antwoord van Chronomics
Hi Susan,
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with our services!
Sending lots of well wishes from all of us here at Chronomics.
Kind regards,
Ibukun
Social Media Associate
good service
Tests recieved quickly, relatively easy to do and really quick response to emails.
17 maart 2022
Antwoord van Chronomics
Hi Lauren,
Thank you for leaving us some feedback.
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
I did not receive my lateral flow…
I did not receive my lateral flow results and managed to get a test done in Preston at DAM at 4pm on the day before our flight, which was leaving at 6am
the following morning. I had my family trying to access this well, with no success. I found this very stressful and will not be recommending your company
to any one
16 maart 2022
Antwoord van Chronomics
Hi Glenda,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
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