Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
Pathetic
Pathetic, I had 2 kits that I returned for a refund due to the govt changing the rules and I no longer needed to do the tests. I returned using proof of postage at a cost of over £5 and heard nothing. When i questioned it I was told that kits had to be returned within 14 days of purchase for a refund, this is a bit hard when you are in the Caribbean and your test kit it thousands of miles away at home, So over £35 out of pocket, thanks very much, won't be using you again if i can help it.
15 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Dee,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
We are currently investigating this issue further. We have sent you an email asking for more information regarding this problem and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Ibukun
Social Media Associate
Antwoord van Chronomics
Dear Susan,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
Avoid still waiting for a reply with…
Avoid still waiting for a reply with message I sent over 28 days ago I asked for a refund as tests no longer needed. I have 3 tests and I’m waiting for a reply as I want a refund 😡
14 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Dear Emma,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible.
We have sent you an email requesting more information regarding your details for this purchase using this we can contact you directly and sort out any ongoing refund issue you may have.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Darren
Social Media Associate
Tests arrived 4 days before we…
Tests arrived 4 days before we Travelled, easy to follow instructions and Prompt Letter of confirmation of Test results.
14 maart 2022
Antwoord van Chronomics
Dear Mr Barrett,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
Test arrived when advised very clear…good service
Test arrived when advised very clear instructions so test was easy to use and result received within minutes
13 maart 2022
Antwoord van Chronomics
Dear Valued Customer,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
Very confusing!
13 maart 2022
Antwoord van Chronomics
Hi Yvonne,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
we never got the results back
13 maart 2022
Antwoord van Chronomics
Hi Quique,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
Great service and easy to use.
12 maart 2022
Antwoord van Chronomics
Hi Nadia,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Two tests were sent in to Chronomics…
Two tests were sent in to Chronomics within the 72 hours deadline of travelling. The results of one test was sent back to us in time. But the second one did not come back for over 96 hours - totally useless as we were going on a cruise and needed the results within the 72 hours. Will be submitting a request for a refund of the test that didn't come in time.
12 maart 2022
Antwoord van Chronomics
Hi There,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
We are currently investigating this issue further. We have sent you an email asking for more information regarding this problem with your test and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Ibukun
Social Media Associate
Quick and simple to do
11 maart 2022
Antwoord van Chronomics
Hi Sally,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Good communication
Never used a travel LFT before. Good communication. Arrived on time. Asked for kit to be sent earlier as worried about post. No issues with changing dispatch date. Clear instructions. Immediate fit to fly certificate. Would recommend.
11 maart 2022
Antwoord van Chronomics
Hi Harris,
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with our services!
Sending lots of well wishes from all of us here at Chronomics.
Kind regards,
Ibukun
Social Media Associate
Really easy to use this service
Really easy to use this service, good simple instructions on how to use the test and upload the results.
Speedy responses.
11 maart 2022
Antwoord van Chronomics
Hi Lynn,
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with our services!
Sending lots of well wishes from all of us here at Chronomics.
Kind regards,
Ibukun
Social Media Associate
absolutely terrible service
Absolute terrible service, sent for a refund as unable to travel , was told our refund was closed. still waiting for my money back. just get ignored, avoid avoid.
10 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Dear Mrs Audrey Marshall,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible.
We have sent you an email requesting more information regarding your details for this purchase using this we can contact you directly and sort out any ongoing refund issue you may have.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Darren
Social Media Associate
This is a follow up to my 1* review I…
This is a follow up to my 1* review I gave Chronomics a few weeks ago. I won't go in to the details again but I have spent months trying to get a refund for some tests we had to cancel. I was trying through the normal channel on the Chronomics portal . After writing my bad review on Trust Pilot I was immediately contacted by a social media assoc. The matter was resolved and refund given within 10 days. I'm happy to finally get my money back (minus a VAT charge) but I'm frustrated that it took many hours and dozens of frankly non sensical communications with the Chronomics customer support team to get to this point. So my advice to anyone struggling to get a refund or any other issue resolved is write a bad review. It worked for me (and I don't usually write reviews). Good luck!
10 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Ben,
Thank you for leaving us some lovely feedback.
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please don’t hesitate to contact our team via this link -
https://help.chronomics.com/contact-us
Thank you.
Kind regards,
Ibukun
Social Media Associate
Never use Chronomics again!
Again for the second time of using Chronomics and paying money for the tests they did not complete on time and I had to drive to an emergency Covid Testing Clinic in another town to get and pay hundreds of pounds for another test!!
10 maart 2022
Antwoord van Chronomics
Hi There,
Thank you for taking the time to leave us some feedback.
We understand how important reviews are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Natalie
Social Media Asspciate
On two seperate occasions we had to…
On two seperate occasions we had to cancel the tests after we had booked them. Chronomics refunded our credit cards promptly.
10 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Dear Valued Customer,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
Highly recommended
Excellent service and easy to follow instructions with speedy results
10 maart 2022
Antwoord van Chronomics
Dear Valued Customer,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
They don’t get back to you!
They don’t get back to you!! I have emailed so many times now to ask how I can get a refund for unopened tests as the country in question changed their policy after us ordering them. You would expect a response either way but so far nothing ! So rude and lacking basic business and customer manners !! Do not use them!
9 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Natalie,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
Why can’t I delete chromestics
9 maart 2022
Antwoord van Chronomics
Hi There,
Thank you for taking the time to leave us some feedback.
We understand how important reviews are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
Please feel free to drop me an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Natalie
Social Media Associate
NO Refund
I paid for 2 lateral flo tests in November then I had to upgrade our tests to pcr and paid a further £50. My holiday was cancelled and I cancelled my tests. I received the 1st payment of £37.98. I am three months down the line repeatedly putting in a requests for the rest of my refund only to receive apologies then the next email says your request is closed. Their telephone number doesn’t even connect. You can’t speak to anyone I’m sure it’s a computer messaging back I am 83 years old and I need that £50 I would advise anyone do not use this company they will only take your money.
9 maart 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Paul,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
The link supplied to you via the email will help me communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
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