An absolute pleasure, really easy and straightforward to navigate/browse to adding to the basket to checking out and receiving your order. I am very happy with my purchase, love the feel and weight an... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I'm on my second Chuug, now owning a V3 which is amazing. I had a Version 1 which was also fantastic. I had a couple of issues with my Version 1 and when I communicated with Chuug, they couldn't hav... Toon meer
Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... Toon meer
My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Verenigd Koninkrijk
- 03452221501
- info@chuug.com
- chuug.com
4,5
Uitstekend
1K reviews
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful hand crafted mug
Beautiful hand crafted mug, the wood and the handle are really nice. The stainless lining isn't insulated so not sure how long it would stay cool like a Yeti but it's a beautiful item. Enjoyed my first beer in it tonight (Stella), however a 12oz beer looks lost in the mug as it's large. I'm sure it will be quite the conversation piece, glad I bought it! It took a few days shy of a month to arrive. I did not have to pay any extra shipping (aka tariffs) as others have reported.
21 januari 2026
Review zonder uitnodiging
Bought 3 for myself & 2 buddies
Bought 3 for myself & 2 buddies. Loved it so much had to buy 5 more for rest of crew. Laser engraved names in for the extra touch. Turned out awesome. I will always pay for good quality stuff. Love how insert unscrews for easy cleaning.
20 januari 2026
Review zonder uitnodiging
Great mug
Great mug! Just the right weight and size for a cold pint!
13 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Eugene,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
The mug is better than I imagined
The mug is better than I imagined! Beautiful mug but yet masculine ! My wife said it was so me…not sure I want to drink out of it, or display it on the fireplace mantel !
19 januari 2026
Review zonder uitnodiging
Received my Chuug a few days ago
Received my Chuug a few days ago, fantastic tankard, amazingly packaged, without a doubt a lot of love and effort have gone into making these, well done guys. Absolutely love it 👌🏻
16 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Stephen,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Beautiful bespoke gift
Beautiful bespoke gift for my husband. Well made and very easy to order. Arrived within a few days of ordering too. I noticed that some people complained about the handles not being big enough for large hands. I can confirm that this is nonsense as my fella is 6ft 6 and has hands like shovels and manages perfectly fine.
6 december 2025
Review zonder uitnodiging
What a great ‘chuuging’ company
Bought a new version Chuug mug. Very minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already . Great company
18 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Roman,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I'm pretty disappointed
I'm pretty disappointed. I paid to have some mugs monogrammed for Christmas gifts. The letter on one of them is embarrassingly off kilter. Neither letter looks like it's well set into the mug. I almost don't want to give it, but I paid enough that I feel like I need to.
18 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi David,
Thanks for sharing your feedback with us.
We’re truly sorry to hear that one of your Chuugs arrived with an imperfection. We completely understand how upsetting this must be, especially as it was meant to be a gift, and we sincerely apologise for the disappointment this has caused.
Please know that we would genuinely appreciate the opportunity to make this right for you. When you have a moment, we kindly ask that you contact us at info@chuug.com with your full name and either your order number or the email address associated with your order, so we can locate your details and provide the best possible resolution.
Thank you for bringing this to our attention and for your understanding. We’re very sorry again for the inconvenience.
Kind regards,
Grace
Almost perfect
Very well made, fits perfect in my large hands. Unfortunately the metal cup became stuck (vacuumed locked?) in the tankard after the second time cleaning it. I took me two days and some padded pliers to get it unstuck. (also stuck it in the freezer and warmed the outside) This was a real struggle, my hands were damaged in the military so my grip strength is not great. Maybe add a small channel to the inside of the tankard to let the air escape? I have decided to just leave the metal cup in the tankard and hand clean it when necessary. Almost perfect.
18 januari 2026
Review zonder uitnodiging
Not satisfied and did not mean expectations.
The Mug was smaller than expected, the engraved initial was crooked and not evenly sunk into the cup.
9 januari 2026
Review zonder uitnodiging
Where is it?
Well, it’s been over three weeks now and I still have not received my mug. I haven’t even received a notification that it has shipped yet.
18 januari 2026
Review zonder uitnodiging
Love the new design of the V3
Love the new design of the V3. I have the original one. But this just seems so much better. The fact you can unscrew it to clean is so handy
18 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Gavin,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great mug
Great mug, I use mine as a coffee cup and absolutely love it. Easy to handle and looks really cool.
17 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Phil,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It was a xmas present for my son he…
It was a xmas present for my son he absolutely loves it, iv never seen anything like it before so original but different it's unique love it
17 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Jean,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you and your son love the quality of his Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Hard work reward
Great product. Now my son & I have matching mugs for a cold one after a hot, hard days work. I couldn't fault the workmanship and the fact that it arrived from halfway around the world in such a timely manner is fantastic.
16 januari 2026
Review zonder uitnodiging
Great product and even better customer service
Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and told them my issues and sent some videos and pictures of the issue and they replaced my tankard for free. Very fast delivery. Great product and they believe in their product. Will order more for sure.
16 januari 2026
Review zonder uitnodiging
Item appears to have missed any quality control
Item appears to have missed any quality control. Does not sit flush in the mug. First use, glue attaching the inner thermos to the wood shell came unattached resulting in being covered in drink, and smacked in the nose with the metal. Given the only message about the production of the cup was it passing QC, really disappointed.
16 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Dave,
Thanks for sharing your feedback with us.
We’re truly sorry to hear that your order arrived damaged. We completely understand how disappointing and frustrating this must be, especially after receiving confirmation that your Chuug had passed quality control, only to then experience issues with the item. We’re also very sorry to hear that the issue caused the inner thermos to come loose and resulted in it hitting your nose. That’s certainly not the experience we want for you or any of our customers.
Please accept our sincere apologies for the frustration and inconvenience this has caused. We completely understand how you feel, and we would really appreciate the opportunity to make this right for you.
We’d be more than happy to offer the best possible resolution for you. If you’ll give us the chance, please contact us at info@chuug.com
with your full name and either your order number or the email address associated with your order, so we can quickly locate your details and assist you further.
Thank you for bringing this to our attention, and again, we’re very sorry for your experience. We hope to have the chance to resolve this for you.
Kind regards,
Grace
Amazing craftsmanship
Amazing craftsmanship. Great coms.i had a fault with mine and Im being sent a replacement with no issues. Excellent customer service reflecting an excellent product
16 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Alanthe,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Excellent drinking mug for beer and…
Excellent drinking mug for beer and bourbon will recommend it to all my mates
16 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Stephan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love the new V3.
Love the new V3.
Exactly what I expected from this company.
Superb products and fast delivery.
15 januari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Namder,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.