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CHUUG Reviews 1.076

TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

An absolute pleasure, really easy and straightforward to navigate/browse to adding to the basket to checking out and receiving your order. I am very happy with my purchase, love the feel and weight an... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm on my second Chuug, now owning a V3 which is amazing. I had a Version 1 which was also fantastic. I had a couple of issues with my Version 1 and when I communicated with Chuug, they couldn't hav... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... Toon meer

Beoordeeld met 1 van de 5 sterren

My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Toon meer

Bedrijf heeft geantwoord


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4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 52% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 3 van de 5 sterren

Seems like a new company working through it

Paid extra for a “premium gift box and tissue wrap” but it was the same box they used to ship so now I have packing stickers all over the gift box. Rope is frayed, does not look high caliber (seen other reviews that stated the same). Product looks decent but not the craftsmanship of an $80 mug that took over a month to get.

3 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome

The experience is fantastic , the chuug is exactly how I pictured it ! Nice , excellent craftmanship, and visually perfect! Love it

3 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful

From first ordering to delivery I was updated along the way about the product development.
When it arrived it was securely packaged to prevent damage.
And once again a big WOW, I've had 3 now all with different specifications.
The Chuggs are so beautiful, well crafted and a superb gift for anyone.

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely amazing product and service

Absolutely amazing product and service. The tank mugs are as described and are so amazing I ordered another for my buddy at work and will soon be ordering one for my brother. My initial order was for me and a gift for my cousin who plays for a band. But they turned out so amazing I can't stop buying them as gifts for everyone one now😂

1 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordering was simple

Ordering was simple. I ordered 2 mugs, midnight/charcoal and dawn/natural, both personalized. Received in only 3 weeks. Looking forward to using them.

30 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a Beauty

Good communication, timely delivery. Excellent item of great quality. Love the YouTube feature on looking after the beauty.

10 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Garbage

Garbage
One fell apart after 4 days
The other is not made properly and doesn’t line up with the mug
%100 disappointing for such a expensive product

3 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It's been almost a month, received nothing.

Asking me how I like "my new tankard" even though I ordered it on January 7th and it's now the 30th and I still haven't received anything... I am almost at the point where I think I am being scammed. Either way buying from chuug has been my biggest regret of 2026 so far. You guys got my money so I'm sure you don't really care, but I do think it's cute you're pretending to with the "please review us". I'm also sure my negative review will be buried if not scrapped completely by whatever marketing team or robot you have...

30 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Gavin,

Thanks for sharing your feedback with us.

Oh no! We’re truly sorry to hear that our marketing email was sent before your order arrived and that this caused you to lose trust in us, especially since it has been almost a month since you placed your order and you still haven’t received it. We’re very sorry for this experience.

Thank you also for bringing this to our attention; it really helps us improve. Please know it was never our intention for you to feel this way. We're very agaon. Once an order leaves our workshop, any unexpected delays, especially those caused by weather conditions - are unfortunately beyond our control. That said, we sincerely apologise if this made you feel like you were scammed. Please rest assured, this has never crossed our minds, as trust and transparency with our valued customers are incredibly important to us.

No worries at all, we’d be more than happy to check on your order and follow up. At the moment, we’re unable to locate order details under the name “Gavin Rgl.” If you have a moment, could you please get in touch with us at info@chuug.com so we can investigate this further for you?

We look forward hearing from you soon.

Kind regards,
Grace

Beoordeeld met 5 van de 5 sterren

i forgot to add the 10% as a new…

i forgot to add the 10% as a new customer. customer services kindly took it off my last klarna payment. well done CHUGG most site wont do it - i will be telling my friends what a good idea these are as very different

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The quality and craftsmanship of this…

The quality and craftsmanship of this fine drinking vessel is outstanding. Highly recommend

30 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Keith,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Beoordeeld met 5 van de 5 sterren

Its a cool mug i like it

Its a cool mug i like it. Everything seems sturdy so far and has good quality. I like that you can remove the metal cup for cleaning.

30 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Chris,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Beoordeeld met 5 van de 5 sterren

This is a Great Tankard!

This is a Great Tankard!

Get one for you and one for those who come after.

27 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Philip,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Beoordeeld met 5 van de 5 sterren

Love My Mugs!!

Love the size, durability & sturdiness!!

29 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Eric,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Beoordeeld met 5 van de 5 sterren

Dusk/charcoal Chuug V3

Dusk/charcoal Chuug V3 - excellent 👍

29 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Iain,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Beoordeeld met 5 van de 5 sterren

Love my new mug

Love my new mug. I also gave one to my drinking buddy and he loves his as well!

23 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Rod,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you and your buddy love the quality of your Chuugs. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Beoordeeld met 5 van de 5 sterren

Love to Chuug

Bought a new version 3 Chuug mug. It is beautifully made, handcrafted vessel, the fact that there are some minor defects reflects this isn’t mass produced and is high-quality with a lot of thought and effort into producing it. There was a minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already. if you want something a little different than the mainstream then the Ghuug is a perfect addition for any household or man cave. Plus you’re supporting British business and innovation. Great company,

26 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This "Chuug" is attractive

This "Chuug" is attractive, substantial, attention-getting and lives up to the Viking in every way! No regrets whatsoever!

28 januari 2026
Review zonder uitnodiging
Logo CHUUG

Antwoord van CHUUG

Hi Bob,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

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