Ciaobellamoving Reviews 

This company is not honest. They increase your price at both pickup and significantly at drop off. Many lost and damaged items. When you report damage to get payment for damage you have to sign a form saying you will not make any further complaints to government agencies, BBB, Moving Associations, and any social media outlets. They delivered my items at 9 p m in the dark after telling me they would be there at 1pm.

The worst moving company ever! First, the cost was close to double the original estimate. We explained that that we were moving into a 2-story house and needed special attention for some of our very old antiques and our heirlooms. Our items were broken, OUR + Neon's (4)Had to rebuilt out side service, Old type! Video games (very old) had to have serviced, (Donkey Kong, Slots serviced)(5cent)my fathers! Markes/gouges on wall. Placement of marked boxes to move in wrong places.

If one person is saved the heartache that I have been through, please read my review.

I had a terrible experience with Ciao Bella Moving Co LLC when they delivered my belongings in Florida. Almost every was box damaged, they left an electric piano upside down, my $8,000 upright piano was delivered in a small truck with bouncy castle for hire on the side by two men who had no idea how to handle a piano ( it was damaged), all of my belongings were crammed into a small truck when they were loaded on the Seattle end in two large trucks. Ciao Bella employed the services of only two men who told me were being paid $250 for 12 hours of work. Two men to deliver almost 20,000lbs of belongings when there were 6 men on the Seattle end. Is it any wonder that they had blatant disregard for our belongings.

The driver smelt strongly of weed, some furniture and boxes were left in the driveway or dumped in our garage. Trash and cigarettes were left in our garden, and the delivery men were arguing and shouting at each other in my driveway. All furniture that was disassembled was not put together per contract.

I feared the employees who were intimidating by asking for tips and ignored my concerns to take care of my things. The only response I got was "call the police". They went on to say that a "bat shit crazy customer" called the police on them the day before which was why they were late in delivering my items. Seems to be a regular occurrence for this company.

Every piece of furniture is damaged in some way; every piece of my bedroom furniture that was wrapped and packed their employees is damaged.

No itemized delivery notice was given to me, expensive items are missing including a generator, printer and a desk.

To receive a pitiful compensation, they wanted me to sign a notarized form stating that I will not post negative reviews online or report them to any business agencies. I did not accept their money as I want to share my experience where I can. If I can stop just one person from going through what I have gone through, it will go some way to making me feel better about the horrific experience.

I am going on record here by saying my experience with Safe Ship Movers and Ciao Bella is the worst I have ever had in the past 11 plus moves I have made over my adult life. I hired Safe Ship Movers based on a couple of positive reviews. Little did I know that they are simply a broker and do not actually do the moving themselves. They hire it out...probably to the lowest bidder. In my case, they hired Ciao Bella out of Ca.

I had nothing but trouble and issues with Ciao Bella from pick up to delivery. On the scheduled day for pick up in Oregon, they were suppose to arrive at 9:00 AM. They finally showed up at 5:00 PM. I requested they return the next morning, especially knowing they were tired and in no shape to pack valuable art and glass. However, they declined and said they HAD to have everything packed and loaded by the end of the day. ( I wish I had fired them right there, but I was vacating my sold house and the new owners were arriving in two days.) They finally finished at 11:00 PM. They left a big mess behind...debris everywhere....empty pizza boxes, empty rolls of tape, lots of packing material, etc.

This was nothing compared to the nightmare of the delivery in Maine. After a week or so of asking where my belongings were, they finally showed up. They sent two, non-English speaking young men. When they pulled into the driveway, the driver rolled down his window and smoke came billowing out. I did not see a second person....apparently, he was stooped down under the dash while smoking a joint. Both men were stoned!!!! The guy in the passenger seat literally fell out o the truck. They were driving a CDL truck which required the driver have a CDL license. There is no way this man had a CDL license. Maine has a strict rule about ALL CDL drivers being able to speak “fluent” English. So, for starters they were stoned and breaking the law.

When they finally began unloading my items.....which took another 30 minutes because the driver didn’t understand what a Certified Bank check was, and kept saying “cash, cash”, it was another nightmare. They couldn’t read “fragile” so they piled heavy boxes on top of fragile boxes. When they finally came to the end of unloading boxes, my son went into the truck and found my beautiful 40 year old Teak (with inlaid slate) dining table in shambles. Not only broken, but it had some sort of skid marks down the top. Along with that, was a totally broken computer desk with hutch. It looked like a gorilla had simply ripped it apart.

I knew, when I began to unpack, I would find damage. However, I never dreamed I would lose so many things.....especially irreplaceable art. I was a glass artist for over 30 years, and when I retired I kept a few, very special pieces. I have been asked to have a retrospective show of my work. Two of the major pieces for the show are a total loss. I am beyond devastated. They are not replaceable or repairable.

I have a long list of other items that have been broken and/or damaged. Also, most every box I unpacked had mouse droppings. Additionally, I am missing several items....mainly a black ukelele with inlaid mother of pearl which was in a red soft case. And, 4 collectible flutes which were in a black hard case.

Now to the real issue, aside from all of the frustration, damage, breakage, is the “after the fact” disclosure by Ciao Bella that they will not insure glass, musical instruments, food items, and more. How do you disclose this information after you have accepted an order and not inform the customer. Had I known in advance, you can be assured I would never have hired Safe Ship Movers to farm out my order in the first place. Ciao Bella has sent a Claims form to me, which would be ridiculous to fill out knowing they are going to refuse to cover my loss. I have photos to document each and every item. I expect Safe Ship Moving and Ciao Bella to make this situation right. I am definitely prepared to issue a law suit to both companies.

My mother in law hired this company to move her household goods from Sweet Home Oregon to Rapud City South Dakota.
She didn't do her research as she is 87 years old and legally blind...she would not let us do it for her.
They were hours late getting to us on the move date and were told what to pack and what not to pack.
They packed stuff they were told not to and the packing job wasn't very good.
The itemized list we recieved when they go to SD was 101 items (boxes and some furniture).
Once it was all dropped off and items were checked off as unloaded we were missing over 12 items.
Most of the items we misnumbered as well.
I wrote down on the recieved list that the 12 items were missing and the driver said the owner would contact me.
It's been over a month and I have not recieved any contact at all.
Do not use this company...they charged us over $10,000.00 and didn't even get all of out stuff.

ZERO STARS
Did a long distance move from PA to CA for work. I had initially planned to self-move via friends and a UHaul, but plans fell apart about 10 days before my move.
The pickup window was Mon 08/25 - Tues 08/26. I started getting calls from CB Moving Co that Friday, 08/22.They never once left a voicemail. When I finally spoke with someone, I requested they leave a voicemail if I did not answer. Continued to call from diff. numbers and not leave a voicemail.
Sunday 08/24 in the AM, I received a call stating my pickup window would be from 9 AM - 12 PM. I got a call at 9 AM Monday 08/25 stating they would be there at 10 AM. Perfect - great communication so far.
I only paid for the transport - I packed everything myself. There were 3 men. I was still packing up last of my bigger things (TV) while they started loading. A few smaller pieces of furniture were dropped almost immediately. I told them I would take my queen metal bed frame apart, but they insisted they do it. They requested my toolkit as they "didnt have anything" in their tools to take apart my bed. All it required was either a hex key, or a basic phillips screwdriver head. I (stupidly) handed them my DEWALT brand screw driver, and box of screw driver heads. I got it back later with (4) pieces missing. Since I did not see them steal MY ITEMS with my own eyes, I was not going to confront 3 unknown men that were in my apartment. They all asked to use my bathrooms. Of course you can! That was also a mistake. Urinated all OVER my toilet, and the floor surrounding it. I had to reclean my bathroom before heading out on the road to California. They scratched up all floors in my old apartment due to dragging the furniture. When it came time to sign the documents, they had already prefilled things out the customer is supposed to fill out - consents/agreements of some sort. I was reading the document and the one guy kept telling me "JUST SIGN!" fully expecting me to not read a thing. I couldnt correct any of the things they had filled out. I asked for a copy of the documents, and was denied.
Flash forward to Friday, September 5, where I am starting to think how weird it is I have not heard a single thing from this company pertaining to the delivery of my items. I send an email to the email listed on their website, and and recieved a phone call from customer service very quickly. She informed me I should have received a few calls by now (they failed to call me at the required/documented intervals), but that it would be at some point after the weekend. I get a call Sunday, 09/07, at nearly 5 PM, that they would be at my new place at 8 PM. I was like pardon me? What happened to the 24-48 hour precall?! They didnt answer that question. The manager calls me a few hours later telling me roadside assistance needed to be called, so the delivery would be the following morning. I told them it kind of worked out, because it was entirely too late notice and I would not be able to arrange payment (cash, cashier's check, or money order) of that amount on a Sunday. When scheduling a time for the delivery, I informed him I had to be at work at 6 AM and he sighed. Evidently me having to work was an inconvenience. I said I at least had to be to work for a meeting from 6 - 8 AM, but that I could arrange to leave and meet them at my place (35 minute commute). We agreed upon 9 AM delivery time for 09/08. I stop at the bank on my way home from work for a cashiers check, an approved payment method. I did not get home to my place until 10 AM (forgetting the bank did not open until 9 AM). 11 AM, still no call. I had no contact info for anyone, except for the manager that had called me the night prior. I called, he hung up. I called him back 20 minutes later, no answer. I called a customer service line next, only to hang up once the voicemail said their office times in EST (forgot about the time difference). The only other number I had was the driver. Called him, who just kept yelling sorry without letting me speak. Tried to say they had issues with the truck and needed roadside assistance, but that happened the night prior. It was now almost 12 PM at this point. I was supposed to return back to work. They showed up at 4 PM. Speeding through my 5 MPH development yelling they were at my place, when they werent. Were going to drop my items off in a parking lot and not in my apartment. Demanded cash on the phone and after the dropoff. They knew I had a cashiers check. Then still demanded Zelle. All items were damaged. My couch has stained orange stripes from the packing tape they used and direct heat/sun exposure. TV stand, nearly in half. They left trash in the plants outside my apt. Both drivers insisted I leave 5 star reviews and would NOT take no for an answer. I was incredibly uncomfortable. I just had to send another email requesting more docs to send to my relocation company. Will probably get denied, again.

We contracted with Safe Ship who took half of the money and probably didn't allow Ciaobella enough to do the job well. But there is no excuse for Ciaobella's employees dreadful treatment of their customers treasured objects. They broke the rocker on one family heirloom and the leg off an antique couch. They loosened every joint on a dining table and a desk. They lost the switch on a pharmasudical lamp. The repairs cost over $800. After an impossible struggle, I received $200. Reimbursement based on the WEIGHT of the object, not its value! Absurd. Think diamonds! The agent from Ciaobella hired one worker for the pickup and another at delivery and then pretty much sat and smoked and let the two very competent Mexicans carry so many heavy things by themselves. They arrived for the delivery at 9:00 at night and then in the greatest haste threw all my belongings down and left. They greatly disturbed all my neighbors in the apartment building. What an introduction to my new home! The problem, though, is with the contractors who take half the money in the beginning. You first talk with a nice guy. Then a tough guy raises your rate by about a quarter. The nice guy comes back and returns you a trifle on your quote. Those guys then hand you over to Ciabella and wash their hands on you. I promise they'll receive an even worse review than this one! Alas, this is all too late, isn't it?

Recently used them through safeship (another horrible company) for interstate moving (CA to PA) and they paired us with a horrible moving company, CIAObella, that damaged, opened and tampered with our boxes leaving many items loose including intimate clothing and missing lots of jewelry. Some of our items are no longer in the original box they were packed in. Brand new moving boxes had evidence of box cutters and resealed with a different tape. Other items that were previously shrink wrapped by another company arrived without the shrink wrap. Some of our boxes are missing. They stored our belongings in a warehouse with out our consent or knowledge. Also failed to provide moving updates. They also took 30 days to get our items.Called to complain, but they claimed they only match people with unprofessionals even though they guarantee licensed professionals. This will be escalated as they provided no solution.

I have only good things to say,and I have had many moves in my life,all over the world.The movers were friendly,discreet and hard workers.Let’s hope the delivery at the other end will be that good.Thank you very much

Warning! Take note of recent one star reviews detailing utter lack of care and professionalism when handling customers’ possessions….
Increase over agreed price,
Late delivery causing increased cost to us,
Damaged boxes both cardboard and plastic,
Damaged furniture and possessions,
Damaged and delivered upside down clothing wardrobes,
Gouged and scratched new hardwood floor,
Attempted to deliver another customer’s furniture, thereby causing another unhappy client,
Worst and most stressful mover in over 60 years of marriage,
Deplorable Customer Service, failing to comply with agreed compensation, resorting to “ghosting”us during telephone calls, and returning emails and surface letter as “undeliverable.”
In summary
DO NOT USE CIAO BELLA. NOR SAFE SHIPPING

This was a horrible experience. The movers broke items at our home and broke items in transit. They arrived to move our furniture in a truck that was too small and packing and unpacking took 2 days each. The workers told us they were hired from Craig's list so they had random people in our home. One of the workers stole from us. They also broke furniture, they didn't put beds back together as promised. All of this was reported and this company did not fix these problems. This is the worst moving company I have ever used. I wish I could give this company zero stars. Ciao Bella should be out of business based on the way they treat customers and their belongings.

The movers from Ciaobella moving were great. These five gentlemen arrived on time and immediately started working to pack our furniture and household items. They worked diligently for the next three hours packing up their truck. We then proceeded to our storage unit 3 hours away through horrible traffic. When arriving they worked hard to pack all our items efficiently and thoroughly. They never took breaks and had everything completed in those two hours. All of them were friendly and communicated about any issues they came across. Ciaobella was amazing. We only had issues with Safeship's quoting in the beginning but extremely happy with the movers from Ciaobella moving.

Avoid Ciao Bella if you can. I read reviews in our area (South Bay, CA) and knew I did NOT want this company. I went with Safe Ship since they had great reviews but turns out they were just a broker! They did NOT disclose this to us, or I wouldn't have used them. They told us they were run by veterans, which we loved, and they were quick to hook us when we were just calling for a quote. Did I think they were the actual moving company? Yes. No one on the phone corrected me. Do I feel stupid and tricked? Yes. On moving day, who rolls up? Ciao Bella.

The team lived up to their bad reviews... slow and way too many smoke breaks. We were shocked how lax they were. They were at our house just over 12 hours. The worst part was that we were told by 'Safe Ship' that they were sending out 2 trucks since we had a lot of belongings... but Ciao Bella only brought one truck. They said they would order another if needed. Well, by the end of the day we were told that no more stuff would fit (since there was only one truck). We had to leave some things behind. Also at final walkthrough, we discovered a large bookcase, and our garage belongings/tools were left in the backyard. We had to ask them to try and bring them, which we shouldn't have had to do. I guess they were just going to leave them behind?? There was no respect for our belongings.

The whole experience was awful. It took forever, there weren't enough workers, they had one smoke break after another (marijuana is legal in California, but smoking on the job isn't) ... they were unprofessional, didn't communicate, and got lazy by the end. They started the day wrapping our items with care, and by the end we feel things were just shoved in the truck. Example: We paid extra money to have 3 stained glass lamps wrapped and boxed, but they were just tossed in a box at the end of the day with no packaging materials. They arrived in the bottom of a crushed box.

To summarize, we were initially quoted 13k for our one-state-over move... but it increased to 20k because we 'needed two trucks' and extra packaging materials for our fragile items... the whole thing was a joke and a rip-off. There's also no after-care... we've made calls to both Safe Ship and Ciao Bella and just get the run around. They both make it too difficult to talk to anyone or get any sort of compensation. Also, Safe Ship should be ashamed.

My stuff was picked up on 3/25 with an agreed 4/1 delivery. Today is the tenth day past my delivery date. I cannot get anyone on the phone nor have I gotten a call back as to where all of my belongings are.
I will never suggest to anyone to use these thieves, they have my stuff somewhere… last I heard one week ago that my stuff was in a warehouse in New Jersey. WTF was it doing there?? I’m in Florida.
Never, ever again

I've had moves with many moving companies, and my experience with Ciaobella is the worst I've ever had. I did not specifically choose Ciaobella (nor would I have given all the negative reviews) but rather went through a broker (Safeship Moving Services). Big mistake.

1. Communication on both pickup and delivery was quite poor.
2. On a large pickup window (promised to between 10am-3pm by their coordinator the day before). At 3pm, I tried to call the person who had left a voicemail the day before providing the pickup window. No answer. I called the Safeship Moving customer service, and they were able to contact Ciaobella on my behalf and get me an update. The movers did not arrive until closer to 5pm. To their credit, the guys actually doing the move were fine- it seemed like Ciaobella management just overbooks their movers resulting in overall rushed/late/poor customer service.
3. A $900 bike somehow disappeared during transit/storage (it was a long-distance move).
4. Significant damage to several pieces of furniture- 2 floor lamps and part of a desk. Also pretty significant damage to some cardboard boxes (even tearing a pretty sizable hole through the one carrying my computer monitor- thankfully no damage, just a bit of dirt) indicating some pretty rough handling.
5. Post-move, I tried to reach the coordinator several times regarding the missing bike. He promised to check with the folks at the move origin to see if they had it, after not finding it at the warehouse near the destination. After that, I was ghosted, when trying to follow up. I also tried calling the main Ciaobella phone number on their website, but which goes straight to voicemail (during regular business hours too).

Seems like going the legal route and filing a claim is my only option at this point.

To anyone who is considering Ciaobella Moving- stay away. To anyone who got matched with them via a broker, I would encourage you to do anything you can to avoid having your belongings handled by Ciaobella, especially for a long-distance move where risk of damaged or missing items is higher.