This is the second time I have ordered with cigars.co.za. The website user experience was great, and the items were delivered quickly and efficiently. They go above expectations with packaging and th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Even though the delivery address was wrong by the courier you jumped in and got me my product within the same time frame! I have also been to your lounge and the food is fantastic and the ambience ama... Toon meer
Bedrijf heeft geantwoord
10/10 for service and delivery. The promptness and follow-ups were really great. The humidor I bought is beautiful and I'm really excited to gift it. The only reason, it's a 4 and not a 5 is becau... Toon meer
Bedrijf heeft geantwoord
I've placed multiple orders, and every single one has been delivered promptly and on time. Exceptional care is taken with packaging, ensuring the cigars are well-kept and protected during transport. T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Geschreven door het bedrijf
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contactgegevens
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, Zuid-Afrika
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4,8
Uitstekend
843 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy buy on the website
Easy buy on the website, quick turnaround delivery time . Good quality product
21 april 2026
Antwoord van Cigars.co.za
Thank you for the great review Ayanda, much appreciated
Quick delivery 🙏🏾
Quick delivery 🙏🏾
Only downfall is that there was no communication that you don’t delivery on weekends and public holidays …
1 mei 2026
Antwoord van Cigars.co.za
Thank you for the review. That information is written on our website under Shipping terms and conditions.
Antwoord van Cigars.co.za
Thank you for the review Toby. Due to Cuba’s current state of affairs, it’s extremely difficult to get what we want or even in the quantities we want. It’s a take it or leave it situation, which consumers don’t understand.
Absolutely great service
Absolutely great service, placed order after 21:00 Wednesday evening, received deliver Thursday afternoon. And what a great smoke it was. Legendary service as always.
28 april 2026
Antwoord van Cigars.co.za
Thank you for the great review Marinus! Much appreciated
Antwoord van Cigars.co.za
Thank you for the great review Matthew!
I order often and the experience is a…
I order often and the experience is a joy everytime. Very quick and neat delivery.
26 april 2026
Antwoord van Cigars.co.za
Thank you so much for the awesome review Werner! Much appreciated!
Antwoord van Cigars.co.za
Thank you so much for the great review Jan!
Seamless ordering ,payment and fast…
Seamless ordering ,payment and fast delivery . Good cigars .
22 april 2026
Antwoord van Cigars.co.za
Thank you so much for the awesome review! Highly appreciate it!
i did not receive my order
30 april 2026
Antwoord van Cigars.co.za
Hi Moribula, Please be aware that our business is not logistics. We do not own The Courier Guy and neither do we control their routes. We simply use them as our selected logistic company, as they are the fastest and most reliable courier company we have used in South Africa.
You have placed a total of 115 orders since 2020.
There is the SECOND time that The Courier Guy experienced delays with your order. All other 113 orders were delivered on time.
2 weeks ago I even sent you a hand crafted pen with the cigar brand you always order as a gift, and you didn’t even take time to say thank you.
However, 1 order gets delayed due to The Courier Guy and you rate us 1 star?
I find your rating is extremely unfair and damaging to our company and does not reflect our values we stand for as a business.
In future try and reach out to the companies by email or via a phone call before leaving a damaging review. We could have queried with the Courier guy the reason for the delay on your order, even though you get provided a tracking number and you can reach out directly to the courier company.
GREAT SERVICE GREAT PRODUCT!
1st: Speedy delivery service!
2nd: My friend loved his cigar. The fact that it was put in this cute wooden case, made it so much more special.
I will definitely order again to fill up his wooden cigar case.
Loved it!
16 april 2026
Antwoord van Cigars.co.za
Thank you for the great review Jessica! Im happy he loved it! =)
I am always in awe of the fast delivery…
I am always in awe of the fast delivery times and wonderful customer service!
18 april 2026
Antwoord van Cigars.co.za
Thank you so much for the trust given in us to handle your cigar necessities! =)
You fulfilled my order and it was…
You fulfilled my order and it was delivered in record time with no hassle. Thats great service 👍 thank you
17 april 2026
Antwoord van Cigars.co.za
Thank you so much for the great review Hennie! That’s how we roll!
Antwoord van Cigars.co.za
Thank you for the great review Siya
The service was exceptional
The service was exceptional. Instant updates and same day shipping.
I would highly recommend
30 maart 2026
Antwoord van Cigars.co.za
Thank you for the awesome review Gordon, much appreciated!
Frequently order from Cigars.co.za and…
Frequently order from Cigars.co.za and every order has been delivered on time (or even before).
My last order they notified me about a stick not being in stock and asked if they could replace it with another. To my surprise they replaced it with a cigar twice the cost, Pedro and team are exceptionally good at what they do!
31 maart 2026
Antwoord van Cigars.co.za
Nico, you a star! Thank you so much for the awesome review!! highly appreciate it!
Antwoord van Cigars.co.za
thank you so much Nishendra for the awesome review!
Excellent service as always
Excellent service as always. Correct orders and speedy deliveries. The products are original with no doubts.
27 maart 2026
Antwoord van Cigars.co.za
Thank you so much for the confidence and great review! Always a pleasure!
The delivery was quicker than Amazon!
25 maart 2026
Antwoord van Cigars.co.za
ahaha thank you so much Ronald for the awesome review!
Antwoord van Cigars.co.za
thank you so much for the awesome review Godfrey!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.