Citation Ltd Reviews 7.707

I recently had a Health & Safety visit with Nela and was extremely impressed. She was professional, knowledgeable, and very approachable, taking the time to explain everything clearly without making it feel rushed or judgmental. The advice given was practical and helpful, and the whole visit felt supportive rather than box‑ticking. A genuinely pleasant and valuable experience — thank you.

Citation - particularly HR Adviser Sarah Austerberry, have given fantastic consistent and effective support through very difficult episodes to navigate, wholeheartedly recommend them.

I recently worked with Michael Amos on a particularly complex employee relations case that lasted over six months.

Throughout the process, Michael was professional, responsive, and consistently provided clear, practical advice. It was a challenging case with a lot of detail to navigate, but he took the time to fully understand the situation and offered guidance that was both balanced and aligned with best practice.

His support gave me confidence in managing the case from start to finish, and his calm, knowledgeable approach made a real difference in reaching a fair outcome.

I would highly recommend Michael for his expertise and reliability when dealing with complex matters.

Great support from the minute we signed up with Citation. Through the initial discussions around the level of support we required to the detail on getting everyone set up with their accounts, it has been a pleasure working with the team. Special mention to Darell Massala, brilliant through the onboarding process, engaging training & no end to the level of support given. Thanks for making this so easy for us!!

We had a DSEAR Assessment carried out today by Ian White, he was excellent throughout the entire process. His knowledge was clearly extensive and he explained everything in a way that was easy to understand and relevant to our operations. He took the time to assess our setup thoroughly and provided practical, well-considered advice that we can confidently act on.

What stood out the most was how approachable and professional he was. He was happy to answer any questions and ensure we fully understood both the risks and the recommended control measures.

Overall, a very positive experience and we would highly recommend Ian for anyone needing a DSEAR Assessment.

Saira was helpful when reviewing our case and assisting with the guidance and advice. She was also very accessible for support when I called.

What a great Teams Meeting with Marie today, Just joinined as a new cleint and she was most heplful, knowledgable and so friendly - answered all question and made all items she showed me so easy to use - Great Trainer

Nela was really helpful.

We did our first review in a new office and it went really smoothly. Nela gave some great advice and helped me with our risk assessments. We got through everything quickly and fully. Very happy. And a really nice person to work with.

5 star review for a 5 star service as always from Jay! Jay has looked after us for many years now and we can't find a single fault. A credit to the company to say the very least.

Jon Vamplew provided a seamless service and we are grateful to have worked with him.

Nela was very friendly and helpful. Nela suggested some additional things our business should be acting on which was very much appreciated. Thank you.

been client for over 8 years, at the start was great but as the time has gone on we have noticed you are given different information regarding the same thign by different people, sometimes peopel are rude and seem like they dont want to help, they promise 24/7 helpline!!! yeah good luck trying to reach people after hours or before 7am i guess when shift takes over, can leave voicemail and takes somone days to get back to you, if you dont chase them takes a while. when we renewed our contract we were added into a new one that states they can increase price after 1 year, so have been treated like a new clinent even though we have just done 7 years with them. once you sign up they dont care.

***update***

left a voice message for them to call me back after being on hold for 2 hours.
10 hours later still havent received a call back.

Supportive consultant named Fiona. As soon as she picked up my query, she responded back with a phone call and email within a reasonable timeframe.
Happy with the outcome and how the query was handled.
I felt supported all the way through.

Gentle Approach

It was great speaking with Alex. And the information she gave me was very informative.

Had a visit from Jemel who was super efficient and knowledgeable, but also easy going. He was also explaining everything along the way. He made auditing a care home look easy.

Navigating a complex and new platform like Atlas can be a bit daunting; Marie, with her guidance, made it seamless.

Iain Colgan assisted me with a challenging HR situation, and his knowledge and input were both insightful and practical. I am managing a very busy work schedule, I found his support extremely helpful. I would highly recommend his services.

Jemel has been great for use and really appericate his professionlism