Citation ISO Certification  Reviews 1.103

Andrew North, Senior Consultant at Citation ISO, provided excellent support throughout our Stage 2 audit for ISO 9001 and ISO 14001 certification. He was highly knowledgeable, approachable, and consistently helpful, guiding us clearly through each requirement and ensuring we fully understood the process. His supportive manner made what could have been a complex stage feel smooth and well-managed. We greatly appreciated his professionalism and the confidence he gave us in achieving our certification.

We recently had a meeting with Robert Crosby. He is professional, straightforward and simplified the whole process,

We recently completed our ISO 9001 and 14001 re-certification audit with Citation, and the experience was extremely positive.

In particular, Jerry’s approach as auditor was excellent. He struck exactly the right balance between ensuring compliance with the standards and working practically with us to reflect how our business genuinely operates. Rather than a purely “tick-box” exercise, the audit process felt constructive and aligned with real-world delivery, which made it both efficient and valuable.

Jerry took the time to understand our systems and the nature of our projects, clearly explaining requirements where needed and helping us ensure that our documentation accurately represented our processes. This made what could otherwise be a demanding exercise relatively straightforward and well-structured.

From our side, having strong underlying systems and a clear operational approach allowed for a collaborative and professional audit process, which worked well alongside Jerry’s pragmatic and supportive style.

Overall, a very good experience — and a strong example of how the audit process can add real value when approached in the right way.

Anthony Price has been amazing and really helped us understand what's required. He did not make the audit feel like an audit.

We have recently completed three successful days of ISO assessments carried out by one of Citation’s assessors. Although Douro appeared extremely thorough, he was very approachable and provided valuable, professional feedback throughout the process.
The assessments ran smoothly, and we felt comfortable reaching out to Douro at any point during the assessment days whenever we had questions.

We had a very positive experience with our Auditor Simon Langston during our ISO 9001 audit. He was extremely easy to get on with and approached the audit in a friendly and professional manner, which helped put myself at ease from the very beginning. Simon made the entire process feel straightforward and manageable, clearly explaining requirements and guiding me through each stage. His approachable style, friendly manner and clear communication made a real difference to the overall experience. We would be delighted to have him again for our next review.

Stephen was great and Andrew was amazing to work with. Patient, cheerful and invested in my success. Thank you very much for the time and support guys

George Craig conducted a great external audit. He made what can often be an onerous process interesting, insightful and positive. He made it particularly beneficial through his deep understanding of the ISO27001:2022 standard and clear, pertinent insights regarding ways to improve our information security.

Really insightful input from Conrad Francis on what to focus on and where to avoid common pitfalls.

Enjoyable and beneficial session - we look forward to our continued ISO 27001 partnership.

We had a very positive experience during our ISO audit. Our auditor (Alex Misovicova) was very helpful, thorough, and provided clear, constructive feedback throughout the process. The audit was well structured and her attention to detail made all the difference ! We will definitely request to have her again next year.

Completed our gap analysis for 14001 and 45001 with George Craig. He was very enthusiastic about the topics and ISO in general which really helped in exchanges. Its nice to work with people who are passionate about ISO frameworks.

Our journey to ISO 9001 certification with Citation has been supportive and smooth. Their consultants have provided tremendous service and our recent certification audit with Robert Crosby was professional and efficient.

We have used Citation for our ISO Certification for over 11 years now, and I cannot speak highly enough of the service. Our auditor, Caitlin Wevill, was brilliant. It was a pleasure to work with her. She was very clear on all communication, explained very well what was required and was very patient with us providing her all required documents and examples.

We recently completed our ISO 9001:2015 audit with Mr Colin Turley and were thoroughly impressed by his professionalism and expertise. His structured approach to evidence gathering ensured a smooth process, while his actionable feedback throughout the audit was both insightful and constructive. My Operations Director and I greatly appreciated his clear communication and commitment to helping us improve.

I had an exceptional experience working with Alexandra throughout the ISO certification process. Their knowledge, professionalism, and clear guidance made everything straightforward and stress-free. They took the time to explain every step, answered all my questions, and ensured I fully understood what was required.
Thanks to their support, the certification process went smoothly. I highly recommend them to anyone looking for expert ISO guidance.

We recently completed our ISO audit over two days and are pleased to say we passed successfully. The entire process was smooth and well-structured, which really helped put the team at ease.

A special mention goes to our auditor, Simon Langston, who was professional, approachable, and incredibly supportive throughout. He took the time to explain everything clearly and offered helpful suggestions for improvements we can implement ahead of next year’s audit.

Overall, a very positive experience, and we feel well-prepared moving forward. Thank you for the guidance and support Simon.

Simon Langston completed an audit for our ISO 14001 and ISO 9001 certifications, and I wanted to take the opportunity to recognise the quality of his work.

From the outset, Simon demonstrated a highly professional and structured approach, ensuring the audit process was both thorough and well organised. His depth of knowledge across both standards was evident throughout, and he was able to challenge constructively while remaining pragmatic and supportive.

What stood out in particular was his ability to engage with stakeholders at all levels, creating an environment that was both collaborative and focused. Rather than simply assessing compliance, Simon provided valuable insight and guidance that will help us continue to strengthen and mature our processes.

Overall, the audit was conducted efficiently, with clear communication throughout, and in a manner that added genuine value to the business. A very positive experience and one we would be happy to repeat in future.

Our auditor (Diane Beck) was extremely helpful and knowledgeable and provided great support and assistance in helping us develop and maintain our ISO systems. She didn't over complicate scenarios and used terminology that was relatable but professional. Thank you Diane!

Had our ISO 140001 review with Oliver Manifold, he was very helpful, and made sure that I had a full understanding of all the points, I would really recommend.

Our first audit, conducted by Colin Turley, was the opposite of what I was expecting. I was expecting an intense session, with someone try to catch me out, instead what we had was a friendly auditor, who supported us through the process and really put me an ease (even making a few jokes along the way!) I wouldn't hesitate to recommend Citation or Colin to anyone else, and hope to see Colin at a future audit!