Citrus Holidays Reviews 

Excellent service from Viktor & Chris.
Built our holiday and kept us updated from the beginning. Third holiday with them. Would happily recommend.

Good service, can’t complain

Booked second holiday with Citrus or “cities and beaches “ now. First was very well organised, hope second will be the same. Dave , the advisor just amazing guy, nothing was a problem to him. Thank you

Like previous customers, my vacation was cancelled by Citrus Holidays due to covid19. They wanted me to reschedule the holiday at a later date, however this was not an acceptable option for us. We asked for a refund and after many many emails and phone calls, we finally received most of our money back after a year of waiting. They stated they had to hold onto the administrative fee of £50...
I feel due to the length of time it took Citrus Holidays to refund our money, I will not be using their company again, despite being a loyal customer for many years.

Quick to book However, sometimes slow at replying to emails

Very helpful and sorted out the exact trip that I wanted as opposed to Expedia who wasted so much of my time and did not have a clue

We cancelled due to Covid and could not get a refund so we had to use the money. Communication was difficult and we were not told that we needed to look at cities and beaches so the original trip was fully booked for the dates we wanted by the time we knew this.
The travel arrangements went to plan except for Ryanair changing the flights twice. The transfers were excellent.
The White Olive premium, we stayed at was lovely and immaculately clean at all times. Staff were helpful and friendly and the maitre Bruna could not have been more helpful. The food catered for most European tastes but was disappointing with only a small amount of Greek food.

Great value 4 day trip. Great communication thanks

I have just returned from our trip ( there were 4 in our group) to Peru and I must say that everything went smoothly. All the hotels were well located and clean. All our local guides from Lima Tours were wonderful and very knowledgeable. All the drivers, of which there were many since travel in Peru is mainly done by car, their clean and air-conditioned small buses made the long drives through very hilly country comfortable and secure. I am extremely pleased with Citrus Holidays for their choices of all the above.
My one and only reservation is with the poor communication between our group and the office (both in Toronto and the U.K. ). Since having paid for our trip in November of 2019 and having projected to travel in May 2020, there was no effort made to keep us informed about our rebooking. It took a multitude of emails between myself and at least 10 representatives from your office to get us back on track. I realize that Covid made things difficult, however, having stated that we wanted to rebook and also having completely paid, it should have been YOUR (Citrus Holidays) priority to keep us informed and not for ME to chase you.
I would like to recognize Ruchi, from Citrus Holidays, for the work she did to finally get our trip organized. It was GREAT!

Fast and effective. Gave them a ring and had a great holiday deal sorted within 20 minutes. Gave all our info, paid and had everything sorted within two weeks. Answered email promptly with follow up info. Can’t fault them.

Very helpful - explained everything to us

Rahul was very helpful and efficient. He worked through with me the most suitable flight and answered my questions.

Although my holiday turned out well in the end, I can’t rate this company any higher due to the terrible customer service I received. My trip had to be rebooked twice due to COVID, and each time I was charged an extra fee of $300 for reasons that were never transparently explained to me. When I asked, I was simply told that “prices had gone up”, with no specific details. I finally figured out that they were just charging me a rebooking fee, without actually wanting to tell me that they were doing this for some reason. The worst part was after the second cancellation. Despite the fact that they knew my new dates for an entire year, nothing was actually booked until about three weeks before my departure date. Although I emailed and left voicemails many times over the months in between, these were almost always ignored. And I mean just completely ignored, no response. I have never encountered such rude and unprofessional service. It eventually led me to believe that either I was dealing with scammers, or that the company had gone out of business, and in either case I had lost the thousands of dollars I had already paid them unless I could figure out how to sue a company in another country and succeed. I literally had no idea whether or not I would be going on the trip until three weeks before I left, when they finally began communicating with me again and finally made the bookings. I just can’t understand how anyone can think this is an acceptable way to treat a customer. It caused me a great deal of anxiety, and ruined the process of looking forward to my holiday because I was so stressed about whether it would even happen. I am frankly puzzled by the reviews that claim this company provides good customer service, because this was the complete opposite of my experience. I do not recommend them.

This is the third holiday booked through Citrus Holidays over the past two years and the first that actually happened. The previous two were cancelled by them, one due to the airline, which was outside their control but the second to Sharm El Sheikh in Egypt was because they booked us onto flights that didn't actually exist and then they tried to lie about it by saying the airline had just cancelled them. They did try to get us on alternative flights but at a much higher cost to us and to stay in a different hotel which we didn't want. When we cancelled the holiday they then tried to fob us off with a voucher to be used on a different holiday until I had to threaten them with legal action. Even this latest holiday to Sorrento, they lost our hotel booking only a week before the holiday was due to start. Again they found us an alternative hotel but several miles away from where we wanted to be so they did at least then find another hotel booking agency to reinstate our rooms at the chosen hotel. They also promised to send an email to the chosen hotel requesting that we be upgraded, if rooms were available, to compensate us for the inconvenience. When we got to the hotel I asked the reservations manager if this email had been received, which of course it hadn't because I doubt that Citrus bothered to send it. At no point through any of these debacles have they offered us any compensation for the distress and disruption that their poor customer service has caused us. So we will not be using them ever again and I would strongly advise anyone else considering them to steer well clear as they are not to be trusted and are totally incompetent.

As usual an excellent service. Very pleased. Thank you Dave for being brilliant. Prices have hiked but that's everywhere!

I will never ever use this company or even refer it to any living human being
I got overcharged to change dates of travel£800,I was ripped of by Anita.well done

We haven’t travelled yet but process for booking holiday straightforward with very helpful guidance from staff. Found the travel locator form a bit tricky but got there.

Our travel advisor,Dave, was very patient with a couple of non-savvy people who were slow to respond to his questions.
This was our first experience with Citrus travel and we would have every confidence of their ability in helping u
Well done!

Rahul, served us well. Using an overseas travel agent is difficult at best with 6 hr time difference.