The City Bin Co. Reviews 

Worst company ever. Missed my trash pick every week. I had to call them every week and tell that they missed my trash. Very frustrating

Found the road crew extremely helpful and great customer service. They even took the bin out of the driveway one morning I forgot. Can't fault them.

City bin collection shedule had been given only during joining peroid has been with citybin for 3 yrs. First time emailed and then got itin 2023and now again in 2024emailed them waiting for response over 2 week . Have to put bins outside checking negibours bin

Excellent very happy customer, they are the Best around. Thanks Baldoyle customer

Our bin collection days are Mondays and this year Christmas Day fell on a Monday so City Bin e-mailed me saying they would do our bin collection (green bin) on the Saturday before Christmas Day ....... easy and reasonable solution, no problem.

They also said that our next bin collection (black bin) would go ahead as normal the following Monday (New Year's Day) which was a little surprising but fair enough, that's on them.

Then Thursday evening (yesterday) they e-mailed again saying that there would be no collection on New Year's Day and, instead, they would collect our black bin the following Saturday 6th January AFTER New Year's Day ........ I thought I was reading it wrong or they got the dates wrong ........ that would mean we'd have had no bins collected in 2 weeks and no black bin collected in 3 weeks!?!

Surely it was a mistake, there's no way they could expect us (a family of six) to accumulate 3 full weeks of black bin rubbish (especially over Christmas) without a collection???

They obviously meant they'd collect our black bin Saturday 30th December, the Saturday BEFORE New Year's Day as they had for the Saturday before Christmas ........ so I e-mailed them and ......... no, they actually are expecting us to hold onto black bins for 3 full weeks with a basically "like it or lump it!" attitude.

Now they've decided not to reply to my latest e-mail at all .......... obviously finishing up in the office early today (Friday 29th December) and just solving the issue by simply ignoring it.

Customer Service ....... joke!

Great service and customer support, very competitive prices and will be using the service all the time as I am repeat customer for few years, keep up the good work and would recommend them to anyone

Signed up on the 6th of nov, was told bins get collected on Wednesdays but we wouldnt be in the system to get collected that Wednesday, thats fine. Following wednedsay our green bin wasn't collected, we thought maybe we didn't put it out in time. Next Wednesday black bin isn't collected. Rang up and they don't know why the bins weren't in the system to be collected but they would send truck out to collect them. It is now 25th and still no bins have been collected. My wheels bins are full and I've bags of rubbish, terrible service.

The service is not good. The bin are dirty and used. the price is high. even in case of canceling the service they still charge you

They took money out of my account via direct debit without any communication or invoice. After reaching out to them asking why I'm repeatedly being charged (by now accumulates to 145 extra charge on top of my actual bills) customer support sent me a message claiming they don't have any incoming transactions from me apart from the yearly fees.
Their accounting seems to be completely messed up. After sending them proof of the transactions showing their IBAN (same iban as the yearly fees) they didn't respond to me anymore. Filing this feedback now as I'm absolutely speechless that they would not prioritize taking care of this issue even after proof is provided that they'd taken random amounts of money from an account. I've cancelled the direct debit since so they won't take anything out anymore but seriously city bin - how can this happen? I'm suspecting they've put my IBAN towards another household - but that's a huge data breach and how that can be left unaddressed is just not clear to me and the whole situation totally unacceptable. In addition my bank data was changed a while ago and they collect money now from both my accounts instead of switching to the new one. Can live with a lot of things but these slow / non existing responses and lack of owning their mistakes for basically scaming me is so unacceptable.

Update: They indeed had used my IBAN for another household. I am waiting for my money now, however it was a cumbersome process. Also want to point out that offering customers a credit note on their city bin account for taking money illegally out of their bank account is not ok. I'm basically giving you a loan for money you stole from me.
I haven't received my money back yet, but hopefully will soon. However I would've at least expected some sort of discount for this mess.
Not happy about this and unsure whether I can renew a contract with that company. I would expect handling issues like this with priority. Not great

Update 2: 8 days have passed since city bin called me and promised me my refund. I'm not sure if they intentionally avoided confirming anything via email. I have not received any communication since the call nor have I gotten the stolen money back.

Great customer introduction at time of sign up, very poor bin placement despite multiple complaints made by phone.

I’ve been with city bin for 15 years and I agree with previous reviews that recently the service had become hopelessly inefficient
From bin collections to dealing with complaints he seem frustrated and angry when questioned about the service
Moving providers immediately

We signed up with City Bin over two months ago. They have never come on the date they said they will. They have had to repeatedly send out crews on other days to pick up our trash. We call and email every single week, and they promise to fix it every week, and every week they don't pick up the trash again. I'm at my wit's end just trying to get a trash company to pick up trash that I've already paid for. The service center people are very apologetic and nice, but the problem is never fixed.

APALLING SERVICE. Green bin not collected in over a month. I rang the company to explain it was not collected and they told me to leave it out the following day. It was never collected then either. I rang again they apologised and said they would give a discount of 10 Euros and this never happened. I was told to leave bin out again and it was never collected. I rang to make a complaint again and I was told that they put a note on the computer. I left bins out again and NEVER COLLECTED. Today I was told to leave the bin out again tomorrow. The company however make sure to take my bin payments but 'don't provide the service. I live on a busy road so its evident to the world my bins are not being collected. How hard is it for staff to do their job. It is appalling and the customer service team don't seem to be able to do anything to rectify the problem. It is a disgusting non existent service that I am paying for. I DO NOT RECCOMMEND ANYONE SIGNING UP TO THIS COMPANY AS YOU WILL BE DISAPPOINTED AT THEIR LACK OF CARE AND PROFESSIONALISM.

1 of the problems yes ( Problems ) is if you Miss a payment the EBS charges 12.87 i have asked the Red Bin Company this is a situation that benefits The Red Bin Company & the EBS but not the Customers also the low weight limit on the General Waste Bin. I have emailed & phoned The Red Bin Company only to hear sorry we can Not Help YOU....I Would Encourage Others to Go to your Local Recycle Centre all paper cardboard bottles of all sorts...also free all Electrical Appliances Big & Small totally Free Service...The Red Bin Company is a Company that needs to listen & help it's Customers like me MR Murphy 0879368941

Rarely have to contact City Bin as their service runs so well, but whenever I do their customer service is excellent. They’re easy to get in touch with, friendly and very helpful. Really make you feel they care about their customers, which hasn’t been my experience with other refuse collection companies.

Customer service has gone down hill the last 12 months.
Couldn`t get through to a customer service rep to update my payment card and nor can it be done online.
Then try to charge a fee because I couldn`t get through.
Their response was I should waste my time trying to get through to their inadequate customer support.

This the same company that I use to tell everyone was great.

When I said I will look at another provider the response was go ahead, they can advise not to.

Another company that cares little for customer loyalty

Absolutely terrible service do not use! City bin kept forgetting to empty our bins despite us leaving them out, so they sent us new bins, but never picked up the old ones. We have left our old bins outside 4 times and they have still not picked them up. On top of that they also now haven't emptied the new ones they have given us. So now we have 6 full bins and none of them have been picked up or emptied . We have now cancelled our service with them but we have to wait til they pick up the 6 bins they have sent out to us before we can get a new bin service. In short they are completely incompetent and have left us in a terrible situation.

Excellent. Exemplary service, ownership, and communication.

We were with Greyhound up to about 4 years ago, but their billing system was weird, and they wouldn't let us use the plan that our next door neighbours were on, plus their customer service were downright rude.
Changed to City Bin abt 4 years ago and haven't regretted it once. Customer services are so helpful about getting the best value package and bins are collected in our area at 7am each Monday. Once they missed our collection but came back on Saturday to do it. Highly recommend them. John

After being a customer for over 5 years overpaying their service as the competition is significantly cheaper with better service I called them to inform I was moving company and they tried to match the new company price but still were significantly more expensive than others. After I informed that I would indeed change and gave them a full month’s notice, they never collected their old bins and I was served a very threatening letter saying that I had urgent payment overdue (no idea how as I paid via DD for 5 years never missing a single payment) and I was required to call their number urgently to avoid escalation which I did.

I was impolitely answered by Abraham saying that I never gave them enough notice (1 month) and that they had extra charges for me (more than a month’s subscription of the competition ) for just half of their billing cycle. I promptly paid over the phone with my card happy that I would never deal with them again.

Beware of them and their substancial charges, average service and extra charges when you try to leave.