The City Bin Co. Reviews 

Pristine service for 4 years , perfect uptake of digital technology to make the carbon footprint smaller.

Do not believe anything Customer Services tell you! They didn't collect our bin 4 days ago, I have called several times to be told they'll return our calls, they never did. So they waste our time, tell lies, keep me on hold, don't collect the bin and expect to be paid :(

The City Bin Co are exceptional. They are prompt, efficient and clean. Their customer service staff are wonderful. They are informed, helpful and courteous. I can't recommend them highly enough.

They charge exactly what they said they would, and offer clear communication. Which is brilliant after years with a Dublin competitor.

I've been with this company for a long time and originally thought it was the best customer service one could ever experience.
However, today I was experiencing a different level of service. After talking to 3 (!!!) different customer service representatives this morning I see things have changed a lot!
All of the trouble is for contaminated green bin (1 accidental cable). When I asked what was the solution, I was advised the bin (mind here full to the top) would be collected in TWO weeks time. I was not even given an option to process the waste as non-recyclable the following week.
On a second attempt I was asked to take a pen and write things down:)
Finally, called 3rd time to ask to collect the bin and terminate my contract. I was advised to take contaminated trash OUT of my green bin, put it in my grey bin. So basically their trucks can see color and cannot lift a green bin on a grey bin collection day (I am being sarcastic, of course).
Very very sad.

This company are on the ball and have their communications down pat. They return your emails promptly. They take the agreed amount out of your account when it is due. The bin guys put your bins back where they found them, unlike Greyhound who used to throw them a few hundred metres away where you would have to go looking for them. They text you when your bin is due to go out, and what colour bin it should be. It's not rocket science but a lot of Irish companies could learn how to improve their customer service by copying what City Bin do.

I don’t recommend at all - we are loyal customers for years- always could leave out an extra bag of recycling as long as presented in a clear bag. The City Bin Co. have changed this policy you now have to prebook which understand but for the last 3 weeks we have done this (prebooked) and each time the waste has not been removed. City bin did not inform customers if the new change of needing to prebook either. The only reason the extra recycling was taken this morning was because my husband went out to the truck to talk with them guess what our booking was still not in the list. No communication absolutely appalling.

Have been a customer for several years and got all my family members to swap over also. Waste collection is not very glamorous but they do a great job of it and I've had no problems at all with them (unlike previous 2 companies I used). High recommended!

I was using City Bin Co for a several years and had no problems with them and I was happy with their services up until now when company extended the year contract I had with them for their services without my permission and also charged me using my own credit card and without my permission. I believe the company have to reimbursing the charges they made without my permition back to me. City Bin company action caused me a big distress about the whole situation on my concern and unwillingness to help or understand the matter.
Lately I had response from City Bin Co managing director who did not resolve the issue but accused me of making a false claim instead. The only issue that the accuser cared about was putting a name of his staff member on line which has been removed and not solving the issue.
This is not an accusation in any form but the experience and my review on what really happened to me when dealt with the company's customer service team and managing director. Issue is not resolved.