CityRise Reviews 

Everything happend very quickly which was good for us.Fran was very quick to respond and the whole process went smoothly.

The Credibility of Cityrise providing a good and affordable apartment made my experience great. A senior consultant named Fran Addison made our stay easy, Convenient and enjoyable.

Whenever something is wrong and we reached out for any assistance, her feedback was prompt and result oriented.

At the end of your tenancy, there is no drama, fairness at its peak. Thanks Fran for everything.

This company is a big scam. They sell you properties with substandard quality. They force you to sign a contract and then push you to use their selected mortgage broker, surveying team, lender and what not. The minute you signed the contract the money is gone.

Never ever let them manage your property either. They don’t care about tenants or landlords.

I will give more context about the deals I have encountered from City Rise. My contact is 07551992363 if anyone needs further information.

I bought first property with city rise in Church court, Morley. City Rise insisted me to use their own mortgage broker and solicitor. Made me to sign contract saying that I loose money for any reason if the sale won’t happen.

On the third month of completion, the property leaked from upstairs. It took 6 months to repair. Three more apartments leaked in the same complex in the same year provided we all bought newly renovated apartments. The windows are not double glazed and mould with in one year in most of the apartments.

I wasn't aware of the problems happening in the Morley apartment complex. So after a year and half I contacted city rise seeing another apartment advertisement in Leeds city centre. The staff from City Rise said to me they don’t advise me to buy that particular property advertised in their own website because it hasn’t got all the legal sanctions. Then why the hell, city rise advertise this property in their website to sell.

They sent me another property details in Morley. When I saw the property they tricked me by taking me from the front entrance and down to a dungeon with small windows. It was a basement property which they never mentioned in advertisements or descriptions. They made me pay £5000 before seeing property and then sent me another agreement saying that for any reason if I back up I lose money. I specifically asked as text messages if the property is not getting mortgage would I get money back to which they said “yes “.

Fast forward, I was again threatened to use their own mortgage broker and solicitor, which I refused. Two lenders turned the mortgage down and said that property is not lendable since it is basement. CityRise even tried to stop one of the lenders’s property valuation process the reason being the Surveyor already been to the property and turned it down. I refused to stop the survey. At this stage I asked money back which was retained by City Rise by coming to know that the previous potential buyer backed up from sale because another lender valued the property to nil.

At this point, CEO of City Rise threatened me that I loose money if I don’t use their mortgage broker and try third time. This time city Rise organised survey and didn’t even told me that survey is happening.

After few days, my solicitor contacted me to confirm purchase price which was agreed 140,000, but seller solicitor contacted my solicitor to change it to 120,000 before survey and change it back to 140000 after survey. At this point I insisted I don’t want to proceed and pay my reservation back. But, CEO sent me some chat GPT valuation of apartments in Morley to convince me.

Beware of this scammers. The first property I bought is still not registered on land registry due to some issues with the property. It’s been two years now. Please think twice before engaging with this company.

Positive Experience Moving to Hull
Fran Addison was really helpful, answered all the questions we had and made the process very seamless. As a couple who were moving out of our family homes and in together for the first time, this was quite a stressful time for us. But Fran was very informative and reassuring, the process of moving was as stress-free as it could possibly be because of this. She was always very friendly and professional.

Fran has been amazing throughout the whole process. She always handles things quickly and efficiently, which really took the stress out of moving. Nothing was ever too much trouble, and she made everything so much easier from start to finish. I’m really grateful for her support and would highly recommend her to anyone looking for a reliable and professional estate agent.

Demee made the process go so smoothly and I felt supported while making my decision, she’s answered my many questions with patience and made the whole thing feel so easily!

Demee was very helpful, she was very courteous and took time to walk us through each property we looked at and answered all questions comprehensively which was a lot since it was our first investment property, would highly recommend.

I have been looking for an investment property and was contacted by a lady named Sophie, she was very professional, informative and helpful from the outset and kept me informed of properties that would be of interest to me and listened attentively to my exact requirements and acted upon them.
I cannot praise CityRise and Sophie highly enough. I would not hesitate to recommend CityRise to anybody looking for property investments.

We've recently started renting a property from Cityrise - Overall, it has been a very smooth experience, with excellent communication from their staff.

Fran A has made the process easy by providing us with all the information we needed, as well as actions we needed to take.

She responds exceptionally fast, and is very quick to resolve any issues that we flag.

Really appreciate the high level of service and communication, I would recommend Cityrise.

I have rented out my flat through CityRise for two tenancies, and I have been delighted with their service. They are responsive and proactive. Fran and Ross who has recently started have been a great help.

Dealt the problems appropriately and professionally. Informed me well.

Sophie was so helpful from start to finish. The patience of a saint and helped me with all my questions (stupid and non stupid!). She is so polite and really cared about helping me through the process. As a first time buyer this is all new and overwhelming - but just having someone friendly to talk to about everything made it so much easier. Everything has been explained thoroughly and carefully so I fully understand. I’d like to thank Sophie for her patience, time and effort helping me with my first home!

CityRise & The Landlord are declining to fix my hot water supply. CityRise emailed me to state 45 seconds of hot water is adequate for daily use-it’s not. DO NOT RENT THROUGH THIS COMPANY.

Fantastic company to work with and very trustworthy. Highly recommend

I was referred to CityRise by an old friend, who a while ago purchased a property in the UK via CityRise's Hong Kong office. I can highly recommend CityRise's Kieran Black's very professional approach to my intention to purchase an investment property in the UK, taking the time to discuss with me an appropriate investment to suit my needs.

It’s honestly been the easiest process to get what can be a stressful period of time organised. Fran was fantastic through the entire period and she made everything incredibly easy.

I had a smooth move in and am so happy that I got this property all thanks to Fran Addison, caring, professional as she took her time to always give me updates on the process. Cityrise property is the way to go if you want peace of mind without being stressed or delayed. Am very happy that they made it possible.

CityRise are unique in my experience of property rental in combining real support and guidance with unbeatable organisation and communication. In my move to Hull they took away the burden and stress and instead made the process really straightforward. Fran was outstanding in this regard by answering all my questions, always getting back to me and resolving problems. I would absolutely recommend this highly professional and highly caring letting agency for a smooth and well informed moving process. Thank you Fran!

I had a very positive experience with Ms Niamh Mawson from CityRise. She was extremely helpful in managing a problem that had arisen within the flat.
She was very professional and responded to my enquires in a timely manner.
Thank you for your excellent service.

We recently purchased a buy-to-let property through City Rise and couldn't be happier with the experience. From start to finish, Oliver Good was absolutely amazing—professional, knowledgeable, and incredibly helpful. He made what could have been a stressful process feel smooth and straightforward, always putting us at ease with his clear communication and reassuring approach.

We truly appreciated his support throughout and are already looking forward to working with him again in the future. Without a doubt, we would highly recommend Oliver to anyone looking for expert guidance in the property market.