Cityrooms Reviews 

The worst experience so far in finding rooms. The agent took token money from me for a room in old street while it happened to be in Hoxton. he kept contacting me until I didn't give money. After that, they don't care about their customers.
They take money from customers by pressurizing and taking advantage of their situation them and once you give money you are bound to them.
I gave 185 gbp in august and when I asked for refund they said they wont and I have to take a room through them.
would suggest not to consult this company.
I would suggest company to not misguide their customers and let them know everything before swiping their cards.

It's been 30 days since the dryer malfunctioned and still hasn't been fixed. this is the second time I have problems with this agency, where the problem continues for more than 30 days. previously we were without internet connection for 30 days. for more emails I send, daily talking about the problem, I get no response. moreover the attendants act with irony, trying to discredit the customer.

Thank you Stella. The agent Stella has been really helpful with the research of the room. She is been very available whenever I needed her help.

Bogdan Nicolaie is a really good professional ! He did everything perfectly in a timely manner! He was very kind, friendly and so willing to do all the work with a smile on his face! I wish all contractors would be like him ! Thank you Bogdan!! 🙏👏🙌

Awful experience. Flat provided was disgusting - very unclean, mould in the bathroom, like something out of a horror film! Was unable to live there for over an hour, had to wash from head to toe when leaving the flat, was that bad. Please please avoid, save your money and save yourself the stress. Agents are not knowledgeable about properties get confused / provide wrong information. The manager is very unsympathetic to your situation. Worst agency!

Stella was very responsive to my enquiries about a potential room, punctual with the showing and efficient in handling the administration work, keeping me updated on where everything was at.

Clear communication and a smooth handover. No complaints so far!

Stella is always extremely helpful, polite, and ensures communication is always very professional and timely. She is an asset to the branch, and very easy to approach and build a relationship with. Huge thanks for your brilliant work!!! Many thanks!

Worst company I've used for shared accommodation, cleaners came less than 10times in the year. Had landlord contacting us to pay hom direct because he wasn't paid for over 8months. When it was time to get my deposit back they tried taking a fee for "leaving the room and walls in a state" but quickly took off the charge once i told them i had video evidence. DO NOT USE THESE CROOKS

Can highly recommend Cityrooms. I dealt with Roberto who from start to finish was prompt and efficient couldn’t fault him.

Credit to credit deserves. The agents are great. You can rent a room in 10 minutes. The process of referencing is a little complicated. Filling up forms ,paper work, bank accounts, credit checks and so on.......

Service is okay. Just what is needed. Nothing special but nothing negative.

Phone calls are answered, emails responded.

It's not bad really.

Big thanks to my agent Pablo for helping me with the tenancy. I was really tired of looking around without finding anything. Everyone is very helpful in the agency and I am glad i rented a room

Good value for money. The rooms are average to good. Nothing luxurious. Just basic sharing. The maintenance chat is very efficient, all runs smoothly through an app called fixflo.

When I took my room I wasn't able to see but have had no issues in the process.

Not bad at all.

My relationship with City Rooms has, near enough, rested upon the shoulders of Chris Lucas. I wouldn’t normally write a review, but when someone has gone out of their way to be as helpful and efficient as Chris has, it would simply be rude not to sing his praises.

Chris has been incredibly helpful from the moment my property search began right up until the point my tenancy nears its end. After we just missed out on applying for a flat we really wanted, Chris took it upon himself to find every single viable option to present to us as quickly as possible. Time was constrained, and Chris went out of his way to compensate for this. His help didn’t just cover the day time either; if I needed to drop him an urgent question late in the evening he was always willing to help. That’s a level of customer service you consistently fail to see in most businesses.

A genuinely great bloke who is a credit to the business. If you’re lucky enough to get Chris as your City Rooms agent then I fail to see how you could have anything but a brilliant experience!

The five stars are for Thomas Paul, who was great at communicating and helped me find a suitable room. My experience with other agents wasn't necessarily great, they had a bit of an attitude. The admin workers were very kind when I went to pay my deposit and rent. Overall the process went smoothly and I do enjoy my room. The rooms go fast though, so you have to be quick.

Things were super smooth with cityrooms! I had all my queries answered very quickly and comprehensively by Gavin. He was extremely helpful throughout the stay. He helped us with any issue we had in our flat and we had a wonderful experience!

Searching for a room is not easy, especially in London. But Charly was extremely patient, helpful and informative. She communicated effectively with me and I rented my first room from her! Very happy! Would recommend anytime!!

Cityrooms have been good to me but also let me down on few occasions. I think they are trying their best. Unfortunately London is full of good & bad people. Once you rent out property , you could be sharing house with drug addicts, ex criminals, couples who fist fight & create drama, people walking into your room if left unlocked….Cityrooms cannot guarantee who you will be sharing house with but they do try their best to do what they can for you. Will leave another review after I get my deposit back because I heard so many horror stories about people not getting their deposit back from Cityrooms( apparently that’s how they make money)

We viewed a few properties with Eva and eventually found the right one to rent. Eva was super quick and responding throughout the whole process, very friendly and professional too. We didn't have any issues at all, very honest with their feedback and property viewings.

Being first time renters and not 100% sure of the process it was great when she kept us in the loop

Would use again.

Stay away from CityRooms. They will try to deduct money from your deposit in every way possible. They will deliberately delay the release of your deposit so they can force you to accept their proposed deductions, which don't make sense. We had to raise a dispute to get our money back 3 months after the end of the tenancy. They will stress you out and they will not hesitate to force you out of the property, as they did with us. Don't believe anything they say, they are a dodgy agency. And always speak via email, never by phone.