City Unscripted Reviews 123

Our tour guide Csabi was very personable and easy to chat to with. We didn’t have any specific things that we requested to see but rather we asked Csabi to take us wherever he felt was interesting or unique to see. We enjoyed the tour but would have liked a bit more structure, perhaps that was something we should have given guidance on. We seemed to wonder without a real plan of things to see. It was a bit random and haphazard but despite we did get a sense of different areas.

Ai, our guide was GREAT in every way! She was the most communicative and provided a most personalized food tour for us in Fukuoka. As seniors who have traveled the world and done a food tour in almost every city/country, we have never had one this "tailored-made" for us!
All the communication with City Unscripted was very efficient. We will definitely pursue this company again.

Fantastic guide. He should do more of these tours!!

Working for City Unscripted is really enjoyable! It is a company that cares about the people who work for it and it cares that customers have a beautiful and insightful experience in the cities they visit, it feels to be part of a family. There's no distance, managers and support are always available to help with effectiveness and a smile!

I have been hosting with City Unscripted in Munich since 2022. In that time, I have appreciated CU's growth and development, enabling hosts to prepare for each guest properly, and thus ensure conditions are ready for a great experience on the day, for both the guests and the host. Payment structure and conditions are clear, and fees are paid on-time. Support staff are polite and rapid in responding to queries and issues.
Attempts at innovating their booking management platform are also seemingly always ongoing (with mixed results, IMO), but this is clearly a company that is aiming to improve the experience for all involved, which I appreciate greatly, and why I continue to enjoy collaborating with them.

We thoroughly enjoyed our tour of Kanazawa with Loïc. He gave us a lot of background information on the history of the area of which he seemed very well informed and prepared. He was also very thoughtful to make sure we were comfortable in our surroundings before he left us at the end of the tour.

We had a three hour walking tour of Sorrento with Gabriella. It was an amazing experience, very laid back and extremely informative. I highly recommend this experience especially in the very capable hands of Gabriella

Ive been cooperating with them for years now and I'm super satisfied!!

Being a host in Singapore, City Unscripted enables me to share my city the way I would with a friend. Instead of following a fixed script or itinerary, I create personalized experiences based on each guest's interests, pace and curiosity. From iconic landmarks to hidden local gems, I love helping my guests discover the authentic side of Singapore through local stories, culture and local food.

As a host in Singapore, I'm grateful for City Unscripted Team's support in attending to and resolving unexpected situations on the ground. It definitely helps to alleviate a lot of stress from these situations.

As a host in Singapore, City Unscripted is an ideal platform for me to list my profile online to connect with travellers from all over the world. It's a straight-forward portal for me to use and the tours offering are varied - food tours, layover tours and private walking tours. The staff support is always prompt and it is a breeze to work with them.

As a host in Melbourne, Australia, I find City Unscripted pretty good to deal with. Bookings can be set to automatic, so can be updated any time without having to sit at your computer all the time. Good support in general and booking staff are quite accessible.

As a host in the UK, I have worked for City Unscripted for 7 years. They are so efficient and swift to communicate. The company works hard offering weekly training to all their hosts and always tries their utmost matching hosts and guests. City Unscripted is definitely a happy ‘family’ - I wouldn’t work for any other agency. They are the best!

City Unscripted is a wonderful tour company. I say this from experience working for a terrible company in Tokyo that did not treat its guides well. City Unscripted hires the best guides, has a fair system of distributing the work, makes sure the guides are rewarded for good reviews. City Unscripted will never ask its guides to ask tour guests for a review during the tour (yes, some tour companies in Japan coerce their guides to secure reviews during a tour).

As a host in Milan, I have been collaborating with City Unscripted since last year. I want to recommend this company because it is truly professional and high-level. They are always up to date on new trends, courses and are very dynamic. I work with other agencies, but this one is the best for me, thank you! Dani

I’m a host of City Unscripted in Mexico City. i’m not writing this review as a guest, but as an associate. My experience throughout years has been delightful, as I understand that the main objective of the agency is not to only have business and make a profit of it, but to manage to get the best experience for its customers.
This objective includes a stable schedule of training for all the hosts in the company which is intended to improve the skills and resources of each of us, hosts, to provide the best experience for our guests.
In any unexpected event in which we have to respond to any undesirable situation that affects our guests, the agency has customer attention service availability 24 hours a day to resolve in any arising issue.
My experience with any other guide in the agency is that we are all committed to providing the best service we can and make the experiences of our guests as delightful as it is for us.

The most exclusive and amazing tour ever!

They really know how to hire the best hosts and guides! I tried them in many European cities and always had perfect experiences. 5 stars !

Michael was terrific. Highly recommend.

Masay our tour guide today for a view of Kyoto was brilliant! He provided a professional expert and friendly delivery throughout our comprehensive walking around key areas of Kyoto. We would not have discovered the locations without Masay. Thank you to him and what a personal delivery he gave to us. First class for sure! Julie & Carl 26 May 2026.