Ordered a light for over £300 and got nothing. When I chased they came back saying “I can’t see that it’s not been sent”, they were going to check, but never came back. Messaged them again but got no... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought lights from civaro as looked for scandi look, said origin Sweden, on purchase received tracking saying China, goods arrived damaged, was send replacement, arrived damaged again, then was told t... Toon meer
Bedrijf heeft geantwoord
I read the reviews for this company after I had ordered and emailed to try to cancel as the reviews were so poor. I had a very quick response from James who agreed that the reviews were worrying but t... Toon meer
Appalling. Lamp masquerading as Scandinavian arrives from China and bears no relation to the photo. Cheap tat. 25% refund promised but I am having to chase. If refund does not materialise I will be... Toon meer
Bedrijf heeft geantwoord
1,9
Slecht
47 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Order never came and emails ignored!
ordered two wall lights and a teapot came instead.
The company claimed this to be an accident and they would send the correct items out.
Lights never came and I’ve been ignored ever since.
After researching the company it seems that scamming customers and not sending out orders but pocketing the money is the aim. I contacted Watch dog to looks into this
16 augustus 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving the wrong item, then not receiving the correct products as promised, and feeling ignored when reaching out is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders and communication are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Bad service
Ordered 3 lights they all arrived wrong. Contacted customer services seamed helpful and said they would send replacements right away. Yet 18 days later nothing arrived no tracking provided now customer service wont get back to me at all despite sending numerous emails.
26 september 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving the wrong items, then waiting weeks without replacements or communication, is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, replacements, and communication are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Avoid
Bought lights from civaro as looked for scandi look, said origin Sweden, on purchase received tracking saying China, goods arrived damaged, was send replacement, arrived damaged again, then was told they will give 15% off as gesture off good will to keep damaged good or send them to Sweden for inspection at my own cost. What a joke, I would seriously avoid this company. AVOID
18 september 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving damaged goods more than once, facing unexpected shipping details, and then being offered a solution that did not feel fair is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, shipping transparency, and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Low quality Chinese imports with zero customer support
Civaro's products ship direct from China taking a number of weeks to arrive. That wouldn't necessarily be an issue, given that their prices are competitive. However, my coat rack had an obvious manufacturing defect. When I complained, after initially making positive-sounding noises, Civaro's customer service team quickly ghosted me. It looks like my only hope for resolution now is to request a chargeback from my credit card provider. Avoid.
1 september 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving a defective product, facing delays in shipping, and then feeling ignored when reaching out for support is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Item not delivered, refund refused
I purchased an item for someone else, but the item was delivered to the incorrect address _ same flat number but different postcode_ and they declined to refund or replace the item. Do not do business with this company. They are clearly dishonest.
5 september 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Having your order delivered to the wrong address and then feeling unsupported when requesting a refund or replacement is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how deliveries and customer concerns are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
My order was damaged
My order was damaged, but Michael on customer service resolved the issue. Vary happy customer on civaro
17 juni 2025
Review zonder uitnodiging
Please don't buy from this company
Please don't buy from this company. It's a scam. Dishonest about arrival time when emailed it arrived a week and a half later, direct from China...Missed our event so having to return them, which is a ridiculous and expensive process as it needs to be sent to Sweden. Now it's at their customs and they won't pay the duty to get their items back or even reply to me. I'm stuck completely out of pocket.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Facing unexpected shipping times, missing your event, and then encountering costly and complicated return procedures is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how shipping transparency, return processes, and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
ABSOLUTE SCAM
Just found out I have lost thousands of pounds!!... ordered 2 Ball of yarn chandeliers and received terrible copies from CHINA!!!!
1 september 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Ordering chandeliers and then receiving poor-quality copies is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, sourcing, and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
The item doesn't look like in the…
The item doesn't look like in the picture. Save yourself some time and money and buy from a different website. They'll deceive you with the beautiful picture but send you the wrong items and not come back to you.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving an item that does not match the advertised picture and then feeling unsupported when reaching out is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product accuracy and customer communication are managed to ensure greater reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
USELESS COMPANY-AVOID!!!
The courier company dumped my £500 package in front of my gates to my property. When I came home from work they were not there and Civaro refuses to take any accountability for this.
They even called me negligent!!! and said that was an adequate safe place.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Having a valuable package left outside your property and then feeling unsupported when raising your concerns is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how deliveries and customer communication are managed to ensure greater accountability and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Do not trust this company
Item completely not as described. It must be 1/10th of the size shown in the sale photo. Bought a futon cushion that actually is barely enough space for even my dog to rest its head on let alone me to sit on. Delivery took 20 working days when the website says 5-7 working days. Classic Chinese fake site with UK address. Returning an item is an absolute nightmare. Do not buy from this company.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving an item that does not match the advertised description, facing unexpected delivery delays, and then encountering difficulties with the return process is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product accuracy, shipping timelines, and return procedures are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Damaged Order
Item arrived chipped, unfortunately. I didn’t bother with a return but was disappointed. Packaging could be better.
2 augustus 2025
Review zonder uitnodiging
This company has disgusting customer…
This company has disgusting customer service. They have no concern for the needs of their customers. They are patronising and belittle relevant concerns and complaints.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Feeling that your concerns were not taken seriously and that our communication came across as patronising is understandably upsetting, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how customer concerns are handled to ensure that our service is respectful, supportive, and focused on resolving issues more effectively in the future.
Please accept our sincere apologies for the disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Very Good purchase
The delivery was fast and the product looks good. Butthere was a strong smell from the fabricwhen I opened it – it faded in a few days though so there is no problem.
26 juli 2025
Review zonder uitnodiging
Wrong Colour sent to me
The Ornament is Good but the colour is much darker than shown on the website. Not quite what I was hoping for.
26 juli 2025
Review zonder uitnodiging
Flimsy and dented
The item looked beautiful in the pictures, but unfortunately it didn’t meet my expectations in person.
17 juli 2025
Review zonder uitnodiging
not happy
not happy, received after the period pointed in the website and not even the full order
24 juli 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Feeling that your concerns were not taken seriously and that our communication came across as patronising is understandably upsetting, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how customer concerns are handled to ensure that our service is respectful, supportive, and focused on resolving issues more effectively in the future.
Please accept our sincere apologies for the disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Banned from our design network
Banned from our design network
This company is one of the worst. Ignorant, unresponsive, cheap products from China that arrive way beyond delivery date provided, and then arrive broken. And then hide away and don't send replacements or give refunds.
Buy from them at your own risk and misery
21 juli 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving products that did not meet expectations, facing delays in delivery, and then feeling ignored when seeking support is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, shipping timelines, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Over a month since I ordered
Over a month since I ordered, not received, every few days customer service say they will check where it is. Asked for a refund several weeks ago and get excuses every week that they will investigate where the parcel is and then never get back to me. No refund ever received. Feels very much like a SCAM. definitely advise to avoid if you never want to see the product or your money again.
18 juli 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Waiting over a month without receiving your order, being promised updates that never arrive, and then not receiving the refund you requested is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how delivery tracking, refund requests, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
If I could have given no stars I…
If I could have given no stars I would.back in feb I ordered a rug needless to say it never arrived, after numerous emails to a support centre with a .co.uk email giving numerous excuses for the delay I realised I had been scammed. I lost over £200 pounds to these people. Do not touch them, I got this company on a google thumbnail photo of what I was looking for, they should not be allowed to trade on google or any other site.
Like to add to following a reply from these people some 6 months of not answering emails. This email is full of as before empty promises.they emailed me offering a 50%refund if I amended my review here. I refused Sking them to send me the item I paid for or a full refund. They agreed a full refund , I said I would update this stating they had paid me back. On 15th Jan I advised them to send it on a gift card giving 14 days. No surprise silence and no refund. On 28th jan I emailed giving them 7 days to sort once and for all.i got an email on 29th saying they were investigating and would reply within 48 hours at the latest investigating what ,had already agreed a refund, again more games from them. 7 days now up and surprise nothing. I think it's quite clear what these people are I havevdone this to warn people .as I said before should not be allowed to advertise on google.
7 februari 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Waiting months without receiving your rug, receiving repeated excuses instead of clear updates, and then feeling scammed is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, delivery timelines, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
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