Ordered a light for over £300 and got nothing. When I chased they came back saying “I can’t see that it’s not been sent”, they were going to check, but never came back. Messaged them again but got no... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought lights from civaro as looked for scandi look, said origin Sweden, on purchase received tracking saying China, goods arrived damaged, was send replacement, arrived damaged again, then was told t... Toon meer
Bedrijf heeft geantwoord
I read the reviews for this company after I had ordered and emailed to try to cancel as the reviews were so poor. I had a very quick response from James who agreed that the reviews were worrying but t... Toon meer
Appalling. Lamp masquerading as Scandinavian arrives from China and bears no relation to the photo. Cheap tat. 25% refund promised but I am having to chase. If refund does not materialise I will be... Toon meer
Bedrijf heeft geantwoord
1,9
Slecht
47 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Always Great
I’ve placed a few orders now and have never been disappointed other than this one. Everything always arrives just as pictured, but this time all of the vases i orders were cracked and it took 1 week for them to send out new ones
17 juni 2025
Review zonder uitnodiging
Very happy with my order on civaro!
25 mei 2025
Review zonder uitnodiging
Received a cheap and faulty product…
Received a cheap and faulty product which took ages to come. I had to chase and my order was stook at 'processing' for over a week. When the light finally arrived it did not look worth the price paid, the outdoor light came with a bulb not suitable for outdoor use, and did not look like it would even suit UK wiring and surprise surprise it doesn't work. I emailed my issue and someone responded the next day saying that they could re-send me another product. I advise I could not wait and wanted a refund instead, since then my emails have been ignored. I tried calling the Swedish number and the call went ignored, I then messaged the number on WhatsApp who advised the phone lines we're not working, all very convenient.
This is not a UK business and is not a reputable company. Avoid and save your money!
20 mei 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Waiting for your order, receiving a product that did not meet expectations, and then feeling ignored when requesting a refund is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, delivery timelines, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
SCAM
SCAM
Received a cheap and nasty polyester product, nothing like the one ordered. No reply to emails asking for refund.
10 mei 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving a product that did not match your expectations and then not receiving a response to your refund request is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Still awaiting order
Still awaiting order
Tracking still states ‘processing’
Informed by customer services delivery would be last week at the very latest
23 april 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Waiting for your order while the tracking remains at “processing” and then not receiving it by the promised date is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how delivery timelines and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case
Purchased 3 lights from this company…
Purchased 3 lights from this company was sent 3 totally different products. Initially their support was very responsive and said they would send replacements. These never arrived and then stopped answering emails or the phone. Now started a chargeback through the bank to get my money back. Avoid.
14 maart 2025
Review zonder uitnodiging
Antwoord van Civaro
We are very sorry to hear about your experience. Receiving the wrong products, being promised replacements that never arrived, and then not having your emails or calls answered is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product accuracy, replacements, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
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