I was emailed with an offer of £6.50 off 3 of the same iris varieties. So I spent a good while choosing which variety to buy, and added them to my basket. No sign of any discount. I tried a few ti... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them... Toon meer
Bedrijf heeft geantwoord
Third order (one over a year ago, two in the last 3 months). Exceptional quality. Plants arrived well packaged and unharmed every time. Obviously they require planting out correctly, and nurturin... Toon meer
Bedrijf heeft geantwoord
1. Delayed delivery due to heat wave. Smart move from a company that cares about their product. 2. Incredibly well designed packaging. My neighbour had taken the package in as we were out for the d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Claire Austin Hardy Plants is a specialist mail order plant nursery that's built it's reputation on supplying quality hardy perennials. The range spans everything from classic cottage garden favourites to more unusual specimens and includes hundreds of different varieties carefully selected for their garden performance. Decades of hands-on growing experience, propagating, trialing, testing and tending to plants has resulted in the knowledge that every plant we offer is worthy of it's place in the garden. We hold Plant Heritage National Collections of hybrid herbaceous peonies and bearded irises and have received numerous medals and awards at shows including gold medals at the RHS Chelsea Flower Show. The National Collections include hundreds of irises and peonies, including unusual varieties not commonly found in local garden centers or at other nurseries. Our careful, effective and secure delivery packaging using recyclable materials ensures the plants arrive in excellent condition and will thrive after planting. We hope that our website and personal customer service ensures you have an informative and enjoyable experience when placing your trust in our British, family owned nursery. We're delighted to share our knowledge and passion for plants with you!
Contactgegevens
Not open to public, SY16 4EN, Newtown, Verenigd Koninkrijk
- 01686 670342
- enquiries@claireaustin-hardyplants.co.uk
- claireaustin-hardyplants.co.uk
4,7
Uitstekend
210 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A repeat order
A repeat order. The plants received are very good quality
26 augustus 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
We hope the plants thrive for you and bring many years of pleasure. Thank you for taking the time to write a review.
The Team at Claire Austin's
Lovely plants
Lovely plants. Delivered well packed and in great condition. Well grown with good root growth. Planted out, watered and growing away well.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Thank you for your kind words and for mentioning our packaging and plant health to others. As a small British owned family business it really does make our efforts feel all the more worth while when we get positive feed back. Pleased to hear the plants are doing well .
The Team at Claire Austin's
Great quality and great service
I regularly buy from Claire Austin and have never been disappointed. Deliveries are always prompt and the plants are always beautiful and healthy. My only problem is trying not to buy too many plants!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Thank you for a lovely review and sharing in our plant enthusiasm and pleasure. We appreciate your business and hope what you buy brings many years of pleasure.
The Team at Claire Austin's
Really disappointed
Really disappointed. Coreopsis arrived badly potted and in a very poor condition compared to the same size potted Coreopsis I had bought a few days before from another Nursery. They were not fit for planting for any impact this year despite being noted for flowering through the next 2 months. They were over twice the price of the others but I bought them as needed them quickly for a wedding coming up. I planted them in an out of the way spot in the hope they come up next year. I emailed my disappointment and was told it was probably because they had been left in full sun in their nursery. If I returned them they said they would refund but that is messy and a hassle so putting it down to experience and won't buy from them again.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Sorry to hear of your recent disappointment and that the plant didn't meet your expectations. It is always our intention to supply good, healthy plants at a reasonable price.
As with many retail mail order businesses we could have organised collection back to our address and refunded you. We appreciate that it is not an ideal situation for you or us and apologise again for any disappointment. We hope that now the plant is planted in the garden it thrives as our plants do normally.
Thank you for taking the time to leave a review and contributing to the transparency and honesty of the reviews placed regarding our British, family owned business.
5 Stars from a first time customer……
My review is that of a first time customer and I have absolutely no hesitation in giving 5 Stars.
The quality of the 4 Sanguisorba I ordered and their amazing and ingenious packaging are both absolutely perfect.
Healthy, well watered plants that have travelled safely in their very clever packaging, together with detailed care and planting instructions.
I am delighted and look forward to many years of enjoyment provided by these lovely plants.
Thank you so much.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Thank you not only for trusting us with your first order with us but for taking the time to leave a review. We're delighted that you included 'amazing quality and ingenious packaging' amongst your review as we have spent many years perfecting our packaging. We hope our healthy plants bring years of pleasure and look forward to sharing in plant pleasure with you in the future.
The Team at Claire Austin's
Beautiful
Beautiful, healthy-looking plants, size as described, delivered very quickly. Thank you!
31 juli 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
We're pleased to hear you're happy. Thank you for taking the time to let us and others know by placing a review. We hope the plants bring years of pleasure.
The Team at Claire Austin's
Awful tiny unhealthy plants brown roots…
Awful tiny unhealthy plants brown roots look awful the worst I have ever bought online will not be buying plants from this firm again,
24 juli 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
We are sorry to hear of your disappointment. It is unfortunate that we did not have the opportunity to reply to your email and attempt to resolve the matter to your satisfaction before you posted a review. Our office will respond to your email during working hours and hopefully can resolve the matter so as to allow continuing gardening pleasure and relaxation in the company of our healthy, outdoor grown plants.
The Team at Claire Austin's
Fantastic plants that arrived safely…
Fantastic plants that arrived safely and well packaged so there was no damage to any of the plants. Now all in the new border after clearing out the dead nettles!
28 juni 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Thank you for placing a review. We hope the plants thrive and manage to smother out the weeds and make the area an area you can spend more time enjoying.
The Team at Claire Austin's
Well packed plants in perfect condition, growing healthily
I browsed the Claire Austin website on Wednesday evening and ordered 12 plants of 4 types in 9 cm pots. I received the plants less than 48 hours later on Friday afternoon. The plants were very well packed, in perfect condition and obviously growing healthily.
This is not my first order from Claire Austin and won’t be my last. All the plants I’ve received in previous years have grown well and flowered as expected.
27 juni 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
We're really pleased that the plants you received in previous orders have met your expectations and grown well. Thank you for your latest order. It's great to know the plants arrived promptly, well packed and in perfect condition. We're sure they'll continue to thrive and hope they make for an enjoyable addition to your garden.
The Team at Claire Austin's
Absolute rubbish
Absolute rubbish. Tiny plants, over priced and most are now dead, despite TLC. Complete rip-off, just don’t!
17 april 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
We were extremely surprised to read your review and to hear of your disappointment. Your review is so different to reviews we normally receive. We pride ourselves on supplying quality, healthy, outdoor grown plants and believe our commitment and record of doing this and ensuring promptly delivered and well packed plants is reflected in the many reviews seen online. Unfortunately it is apparent that we have failed to meet your expectations on this occasion.
We would have appreciated an opportunity to rectify any problems or to offer expert planting advice, as we note from your review of another plant company that you seem to have encountered other plant losses. Unfortunately as the review doesn't identify you or your order we are unable to do more than offer our apologies for the disappointment you feel and wish you happiness and pleasure in your future gardening endeavours.
The Team at Claire Austin's
Good range of high quality plants
We have been redoing our garden with a mixture of shrubs and perennials. We ended up ordering most of them from Claire Austin Plants. They have an extensive range, and the plants arrived well packed and in good condition. I particularly like that they use straw as a packaging material, so we ended up reusing it as mulch for our strawberry plants.
26 mei 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
We're pleased to hear that you feel we have a good range and have found the plants we've supplied to arrive well packed and in good condition. It's nice to hear that the straw was put to good use and hope you've been enjoying a bumper strawberry harvest in the recent sunny and hot weather.
Thank you for taking the time to place a review and apologies that our response took a little longer than our usual communication due to missing the review during our show commitments. We hope the plants bring great pleasure and thank you for your order.
The Team at Claire Austin's
First rate and reliable supplier
I find Claire Austin to be a first rate supplier of plants.
I have used them over the years for various peonies and geraniums.
The plants have always come as scheduled and have been top quality.
5 juni 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Thank you for taking the time to write a review. It's lovely to know that you've had plants from us over the years and see us as a first rate supplier and worthy of five stars. We hope the plants bring great pleasure.
The Team at Claire Austin's
Amazing quick and easy to order
Amazing quick and easy to order.
High quality plants.
Easily settled in when planted in the garden.
Thanks for a lovely wide selection of plants
5 juni 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Delighted you've enjoyed your experience through from selection to seeing the plants settled in and happy. Thank you for letting us and others know your thoughts. Happy gardening.
The Team at Claire Austin's
Strong healthy plants
Strong healthy plants, already growing well in the garden.
30 mei 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Hope they bring years of pleasure. Thank you for your order and for placing a review.
The Team at Claire Austin's
Go to choice for online plants
I have used Claire Austin on 3 previous occasions. Good quality plants, and reliable service and delivery
5 juni 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Thank you for your continued trust. We're pleased that you've found us a reliable supplier of good quality plants and have supported our UK family owned business by placing a review. We appreciate you taking the time to write and hope the plants continue to thrive and bring happiness.
The Team at Claire Austin's
Exceptional
Ordered 2 plants in 9cm pots. Quality of plants was exceptional. Also the best packaging I've ever received plants in. Love the plant care leaflet enclosed.
16 mei 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Great to hear that you're happy with the plants, packaging and leaflet. Thanks for your order and we hope the plants bring great pleasure for years to come.
The Team at Claire Austin's
Geranium order
Ordered a geranium. Arrived quickly and exactly as described. Looks like a lovely plant, already in flower and looking great in my raised flower bed.
4 mei 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Pleased to hear that you're enjoying the plant already and that it arrived in good shape while in flower. Thank you for your order and placing a review.
The Team at Claire Austin's
Healthy plants delivered quickly
Healthy plants delivered quickly, thank you
9 mei 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Great to hear you appreciate the plant quality and speedy delivery. Thank you for taking the time to let us know.
The Team at Claire Austin's
Great quality throughout
Very pleased with the speed of delivery, packaging and quality of the plants. Lots of good information on the website which helped me choose, and I’m looking forward to planting!
9 mei 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Hope you're planting went well and the plants bring great pleasure for years to come. Thank you for noting the quality, packaging and delivery speed and for placing a review.
The Team at Claire Austin's
Speedy delivery and great quality
Speedy delivery and great quality, healthy plants on arrival.
9 mei 2025
Review zonder uitnodiging
Antwoord van Claire Austin Hardy Plants
Pleased you're happy with the plants. Thank you for taking the time to let us and others know. Happy gardening.
The Team at Claire Austin's
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.