Scotweb CLAN Reviews 163

prompt and factual customer service. They are definitely on top of things. Very confident to do business with them.

I just want to thank everyone at clan.com they have went above and beyond. I had a pre wedding photoshoot and needed my stole quite quickly they got that out for me for next day delivery! I highly recommend.

When I contacted Scotweb CLAN, I received a reply from a lady named Hazel. he was incredibly helpful and very honest regarding the actual cost. If I were to go with my first choice for a tartan necktie. Which would have necessitated paying for a whole bolt of cloth. On her own initiative, she consulted with a colleague. Who was a tartan expert and found an alternative. Absolutely FANTASTIC!

The experience was incredible. The delivery time was accurate, and the quality of the material is paramount; everything was as indicated. I had concerns about the shipping because I'm in Costa Rica; that didn't stop me from fulfilling the specifications; it's extraordinary. Thank you very much. Sincerely, Richard Phillips

I'm in Australia and ordered a kilt for my husband's 50th birthday. I mentioned that I was a bit stressed about whether it would arrive on time, - they absolutely made sure it did - it was early! The service is excellent, and they were so patient with all of my enquires. My husband (and the whole family loved it!). The material is clearly top quality and the craftsmanship exceptional. It will be a treasured heirloom. Thank you so much!

Ordered 3 clan crest plaques. Received them within 8 days. Top quality and made with care and attention. Info about clan on reverse and well packaged.

Highly recommended.

I've been wearing ghilles for 30 years and never had a comfortable fit. I have a wide foot and could never find a wide ghille, until recently. I found a wide shoe on their website, ordered a pair, and two weeks later they arrived at my house...all the way from Scotland. They fit perfectly. I can finally wear ghille brogues in comfort.

Scotweb clan.com communicated promptly and clearly to alleviate customs issues, and ensure fast delivery. The beautiful products were as ordered. Great artistry, craftmanship and materials used.

Excellent answers to inquiries. Very nice and helpful!

My experience with clan.com was great, they have a wonderful staff that's been in touch with me every step of the way, from ordering to delivery! They reply back to your emails very quickly! They did an awesome Job on my kilt! Very beautiful!. I highly recommend clan.com for all your needs! I can say I trust them 100% and they are the only company I will do business with

Absolutely brilliant service - custom tartan fabric ordered at short notice for a funeral - arrived on time and lovely quality. Can highly recommend!

Very good service all round, product as described and very quick response to a minor enquiry.

Best item in my wardrobe. I ordered a custom-measurement mini kilt for delivery, and even though I made a mistake with my measurements, Stewart was quick to respond to my request to amend the measurements. Item was delivered as described, superb quality, I am sure this will last years and years of wear. Cannot recommend the quality and attention to detail enough, from the construction, materials, stitching and accessories - top!

We ordered a handful of clan-related items to be delivered to the Netherlands for a wedding. However, Royal Mail failed to deliver completely. The team at clan.com did all they could, as fast as possible via DHL, to deliver the items to us in a second delivery, without extra costs, and everything arrived just on time. I can't imagine a better service! The communication and commitment was perfect.

After two months and a half they still haven't send my item. It's a fraud! They always apologize for the delay but they never send the item! LIARS, Stay away, they stole my money

I purchased a shawl from clan for a Xmas gift. It was delayed due to circumstances outwith their control. Once it had arrived at their premises Hazel and staff went above and beyond to ensure it reached me in time to be given as an early Xmas gift. The tartan shawl was lovely quality and just what I had been looking for.

I ordered a particular tartan scarf and tie for my boyfriend. The tartan had a very sentimental meaning and when they arrived (as promised) the quality was outstanding. The scarf was hand made and the detail on the label … Made in Scotland made my man very emotional (as he is a Scotsman living in England 😂
I highly recommend this small family run business and I will certainly purchase from them again

Disgusting quality. I feel I have been scammed. Came with a tear, refusing to refund. I am contacting trading standards and citizens advise AVOID AT ALL COSTS!!

Just taken delivery of my third box-pleated Balmoral kilt which this brilliant company has made to measure for me. Splendid quality and finish, customised exactly as requested. Production time exactly as forecast. Excellent value for money. Thoroughly recommended for top class service.

The customer service here is tops. There was a delay in my brooch. They addressed my concerns quickly and provided the best information they could. The custom pieces I ordered are beautiful. Well packaged as well. I will look dashing for the wedding.