Clarks - Bournemouth Castlepoint Reviews 118

Had problem with my daughter’s shoes where the sole had fallen partially off after having them only a few months. Attended the castle point boots. Was greeted by Hannah the manager. Very polite efficient service. Nothing was too much trouble. Hannah arranged for Mac to assist with finding a replacement pair of shoes for my daughter, whom was also very polite and efficient. Thank you for making what could have been an extremely stressful situation with challenges with my daughter and shoes, a very pleasant quick and efficient service 🙏

Great shopping experience. Excellent customer service and variety of styles. Cerys looked after us with great care, patience and professionalism. Perfect store temperature and layout.

Staff at the Castlepoint shop in Bournemouth, were very helpful. The service we received by Cerys was excellent. In general was a very good experience.

Lydia at the Castlepoint store was very helpful, informed, and most importantly, empathetic and patient with our 20 month old as she was fitting her for her first sandals. Thank you Lydia :)

Abby is absolutely amazing-thank you from the bottom of my heart
Review: I have visited the Clarks branch at castlepoint shopping centre today, and I am still overwhelmed with gratitude. The staff member who helped me is named Abby.
I have been visiting this particular clarks branch for over eight years, but today was the first time the store truly felt a live and functioning, and that was entirely because of Abby, her positive energy, empathy, professionalism, and genuine care and attention to detail went beyond anything I expected or recently experienced in any store.

As someone who is neaurodivergent, shopping can become overwhelming very quickly. Normally, I find my self walking out of the store within minutes. But Abby changed that completely. She made my visit so calm, welcoming, and positive that I dont even have the words except these: Thank you Abby from the bottom of my heart, you are beyond words
People like Abby are very rare, she deserves every recognition, please make sure she knows what a difference she made
Mohamed khalifa

We had fantastic service served by Abby as Castlepoint. It was so refreshing to have a friendly face offering help and advice. Thank you Abby.

Huge shout out to Karla in Clarks Castlepoint for being fabulous. Took my 3 boys in for school shoes and trainers, she was brilliant with them, quick and efficient which made the whole thing so much less stressful than it could it have been. Thank you!

I had a fantastic experience with Carla at the Clarks Castlepoint store. We visited to collect a pair of shoes we had previously ordered for my 4-year-old son, based on a fitting from the week before. As the style he originally wanted wasn’t in stock, it had to be ordered in—but I thought it would be best to try them on in store just to double-check the fit.

Thankfully we did, as it turned out they were too small, suggesting the original measurement may have been incorrect. Carla handled the situation brilliantly. She quickly reassessed my son’s size, found suitable alternatives that fit perfectly, and also sourced a direct replacement for the pair we had ordered.

Throughout the whole process, Carla was polite, patient, and extremely helpful. She engaged wonderfully with my son, making sure he felt comfortable and happy with his new shoes, which made the experience so much easier and more enjoyable.

Excellent service from start to finish—thank you, Carla!

Lydia at Castlepoint in Bournemouth was very helpful and helped us to find the perfect trendy trainers and smart school shoes for Sofia aged 6.

Cerys at the castle point was fantastic, she was so patient with our daughter.

Carla gave exceptional customer service. She is very knowledgable about toddler shoes and gave lots of advice on styles and when to change shoe. She happily brought out multiple shoes in various sizes to make sure we found the perfect one. I will be going back for all toddler shoes.

Many thanks to Carla for helping me get my daughters first shoes - great customer service and advice

Carla was very welcoming and helpful getting Ophelia's first pair of shoes at Clarks Castlpoint. Good advice and aftercare recommendations. Thank you!

Excellent service from Belle who could answer all questions without being pushy

Abby at Castlepoint was brilliant, very helpful. Thanks Lana

Carla at castlepoint was knowledgeable and efficient.

Elise at Castlepoint in Bournemouth was absolutely superb helping us pick the right figments for special insoles. A nice organised store.

Thank you.

Hannah from castlepoint was so attentive and lovely, even though it was busy, she stayed calm and patient and helped us with all of our needs.

Hannah at castlepoint was very helpful, my mum has awkward feet and Hannah took the extra time and care to make sure we got the most suitable, comfortable shoes for her. Thank you Hannah

Belle at the Castlepoint store was very helpful. She understood what I was asking for and talked through my choices. I'm very pleased with what I purchased for my office Christmas party.