Clear Chemist Reviews 

Beware - what they claim to sell isn't what they'll actually send you.

I bought what was advertised as "Seven Seas Extra High Strength Pure Cod Liver Oil Liquid - 300ml"

claiming the following

"Composition: pure cod liver oil supplying omega-3 fatty acids (including EPA and DHA) together with naturally occurring vitamins A and D. Contains fish (cod). "

What I was actually sent was a 75% fish oil and 25% cod liver oil blend.

At the time of writing (more than 2 weeks later and 11 days after I complained) their website is still advertising that product.

I could have bought something similar for less but was specifically looking for pure liquid cod liver oil and thought the extra money was worth it for the purity.

When I complained to their customer services saying the following:

"You haven't sent me the right thing.
I ordered pure cod liver oil and instead you've sent me fish oil with cod liver oil, the difference being that it's only 25% cod liver oil but I've paid a high price for the premium stuff. I could have bought this same stuff for about half the price elsewhere which I feel pretty annoyed about, tbh it feels like a bit of a scam"

I got the following response:

"
Please accept our sincere apologies that you have received the incorrect item.

rest assured I will get this sorted for you.

Below is a link to return the items free of charge. As for the exact product you are after, it appears that it is out of stock and our supplier sent us a substitute.

Once you confirm you have sent the items back, please let me know and I can refund you in full.
"

I didn't bother to return the product as I couldn't be bothered to go through the hassle of posting and reordering for the sake of probably a tenner benefit. Also I'd already opened one of the bottles.

This pharmacy was a nightmare to deal with. The pharmacist refused to honour a legally valid prescription written by a UK specialist. They refused to provide any reason for this refusal and they kept hundreds of dollars of my money without shipping the prescription. I would avoid this pharmacy like the plague. Very unprofessional and infuriating to deal with.

Very disappointed with the customer service. I completely understand that a prescription is required before medication can be supplied, and I have no issue with that. What I do have an issue with is the way I was spoken to. I was asked, “Have you got a prescription from your doctor for this medication, or are you messing us around?” I found this to be disrespectful, unprofessional, and completely inappropriate. There was no need for such language a polite explanation of the prescription requirement would have been more than enough.

As a result of the way I was treated, I cancelled my order. I expect better communication and professionalism from a company dealing with customers’ healthcare.

I purchased a consignment of antihistamine pills for my wife who was suffering from extreme coughing and sneezing fits and desperate for some relief. Because of the urgency I selected delivery within 1 - 2 days for a cost of £6.99 but they took almost a week to arrive. I emailed the seller on the fifth day to complain that I could have received a 2nd class postage much quicker and cheaper but got no reply. Very poor service.

Placed an order on Sat 30th May 2026, arrived today, 4th June. I chose this delivery option as I wasn't in a hurry for it. Items packed extremely well and all as described. The price of the items were far better than so many other sellers. 1st time I've ever used this company. I'm very pleased the transaction went smooth and trouble free. Would use again without doubt.

Paid for 2 day delivery. Took nearly a week to relieve item.

fast response and delivery

Super service and efficient communications

Excellent service. Thank you.

Best thing I’ve bought as the sensors help me keep on track. Life saver!

As described, arrived on time and very happy with the product.. would use clear chemist again!! For future purchases 😁😁

Delivery was prompt and exactly as ordered

Ordered important diabetes testing kit with 3 day delivery. Good deal so was pleased with the price. Payment was taken immediately, but no delivery after the 3 days.
Website says to use whatsapp for quickest response - however 2 days of messaging and no reply (other than to say they'll get back to me in 2 hours). Called to speak to someone, only to be told they're all at dinner!
Called back later and finally got hold of someone that could help. Apparently a national shortage and they don't have any in stock(everywhere else seems ok though!)- Promised me they'd e-mailed to say that, but they hadn't. Offered a refund (which will take 5 days!). So, now I have to spend more money on next day delivery with another seller. Poor show.

very good value, quick delivery. A deal on delivery charges would be a good idea, as in the more you buy the cheaper it is.

Friendly and helpful

Parcel arrived safe and sound.Happy with purchase.Easy ordering and updated on delivery. Thank you.

Perfect service. Product arrived promptly and in good condition

Do not trust this company! I placed an urgent order with them on a Thursday and paid extra to have delivery on the Saturday. I received confirmation of my order and the money was taken from my card. Saturday came and went with no delivery or communication. I then had to wait until Monday to speak to someone as their offices are closed over the weekend. I was told that unfortunately their supplier had let them down and the stock was arriving that morning and they would get it to me Tuesday.
I urgently needed the product for Saturday and would have ordered from elsewhere if I had known it was going to be so late. I asked Clear Chemist if they would arrange a same day courier, which they refused to do.
This company does not understand customer service or the importance of the products they are supplying.