ClearFibre Reviews 326

Wonderful service and high speed Internet

Great customer service so far.

Josh came to install our internet and went above and beyond to get the hub in the place we wanted it.

Really appreciate his help getting us online!

Up and running within a few days. Working great. No complaints nice and easy

Internet comes and goes time to time especially in the mornings.

Regular internet failures. Third time this week. No internet now for six hours. Extremely unreliable. Avoid!

Quick and easy to set up plus good customer support. Thank you Clearfibre!

Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product.

Great UI online for account mgmt and really helpful support whenever I've spoken to anyone. The BDM I spoke, Tom, to was great too. Talked me through the renewal offers which were quality. Will be staying with ClearFibre until I move house.

Prompt and efficient install and fast and stable speed.

I switched to ClearFibre five months ago, and I am so happy I did, it's night and day compared to Plusnet.

The installer was friendly and professionally, the broadband connection is fast and has been working without a hitch so far, and the customer service is top-notch.

Easy process and great connef

It is fast and the signal is consistent

Took alot longer than usual more than 2 days to get access to internet, even when everything was already setup.

I haven't had a working wifi in 5 days. Engineers were dispatched after days of calling in for support. One of the devices (small black box) was replaced, however, to this days I still don't have wifi.

I encountered a significant issue with ClearFibre's services while I am living in the UK, leading to a prolonged period without internet connectivity. Despite repeated assurances and follow-ups, the resolution process has been exceedingly slow and frustrating. We have been without Wi-Fi for over three weeks, severely impacting our ability to work remotely and manage daily tasks that rely on internet access.

Communication with ClearFibre has been unsatisfactory. While they gave us an update on what the issue is, the resolution timeline remains vague, extending possibly another 1-2 weeks which would leave us a MONTH without internet. The suggestion to switch providers, as a tenant, is not a practical or quick solution and comes across as dismissive of the urgency and inconvenience we are experiencing.

This experience has been disappointing, primarily due to the lack of prompt and effective action to resolve a critical service issue. The situation has not only caused significant disruption to our daily lives but also reflects poorly on ClearFibre's commitment to customer service and reliability.

Quick and easy. Engineer came out and sorted the problem. Also showed me the speeds to assure me it was up and running.

Absolutely chuffed to bits, Cracking speed!.. installed by a lovely bloke!!.. would recommend

The planning for the installation of fibre in my flat was smooth. I was contacted by Tom Shaw who saw that I had not completed an application for this previously. Tom answered my various questions and advised me on the process. On the day of installation I did not have my phone on me before 9am. When I contacted ClearFibre (at 11am) to ask what was happening they told me that the engineer (Josh) had tried calling me at 8:30 (when I didn't have my phone), had proceeded with another local job and was then driving out of Bristol... however having heard from me the engineer turned tail and came back to do the installation. It turned out that the fibre installation up to my flat was not working but the engineer solved this within an hour or so before installing my router. The engineer was efficient and helpful and had gone out of his way to get my job done following the earlier lack of contact on my side. Professional and friendly service all round.

Bad, ten days after I applied for connection but still not working, awaiting final checkup and activation.