Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Toon meer
Got a broadband sorted very quickly. Had some issues with router and was left with no internet for days at the beginning which caused quite a massive bills for personal data but then engineer attended... Toon meer
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Contactgegevens
Northstar, M4 1LN, Manchester, Verenigd Koninkrijk
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Gemiddeld
326 reviews
Heeft 56% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service, but you pay for it!
The team were swift to contact me and arrange the installation date and Jason James who came to install the service was both lovely and competent and installed everything very quickly with minimal disruption to my day. My reason for not giving 5* is that I believe the service itself to be extortionate given that they have a monopoly on the high speed service in our building!
22 augustus 2025
Professional and quick
13 augustus 2025
All good straight forward setting up.
15 augustus 2025
“I am very satisfied with the service
“I am very satisfied with the service. The team was professional, friendly, and always ready to help. Everything was handled smoothly and efficiently, which made the whole experience stress-free. I truly appreciate the support and highly recommend their service.”
8 augustus 2025
Antwoord van ClearFibre
Hi Claudio, sorry to hear you are facing problems with your connection. Have you reported this to our Support team? We can definitely help to get this sorted for you, please do reach out to us on 0330 229 1838 or email help@clearfibre.uk. We look forward to hearing from you soon. Emma - ClearFibre Support
Quick and efficient
29 juli 2025
Brilliant when it worked, poor when it didn’t
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period woeful, not proactive at all, had to continually chase for updates, which soon descended into copy and paste platitudes with little useful information. Organisation has now pulled all service from my building, leaving those who stayed with them in the lurch. Absolute farrago, couldn’t recommend.
16 mei 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hi,
We’re very sorry to hear about your experience.
While we worked with our suppliers to try to restore service as quickly as possible, we clearly didn’t meet your expectations for communication during that time. For that, we apologise, we understand that regular, clear updates are important, and we regret that you felt you had to chase us for information.
We do appreciate your feedback and will be reviewing how we handle such complex situations in the future.
Terrible Customer Service
I did everything as indicated and the internet doesn’t work. I called customer service and they told me they would call me back. Over 5 days have gone by and no one has called.
Terrible service.
7 juli 2025
Antwoord van ClearFibre
Hello Orlando, I am sorry to hear you are having problems with your connection. Please can you drop an email over to help@clearfibre.uk FAO Emma and I will pick this up for you ASAP. Many thanks, Emma - ClearFibre Support
Cancelled without warning or reason
They announced, halfway through my one-year contract (and one-year rental), that they’re cutting off service to my entire building. No reason specified except that they have the right to do so somewhere in their terms of conditions. This has left me scrambling to find a new fibre provider, at extortionate prices given I can’t commit to a full year, and means I’ve had a hole drilled in my wall for just six months of service. It’s truly awful customer service. I’ll never use them again for sure.
They have not given me "two months free service" as claimed in the reply. This is a lie. It is only one month. This will not make up for the additional costs I will incur moving to a new plan.
14 juli 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hello Jared, we are sorry that we have had to terminate our services to your building and the inconvenience this causes you. We do recognise that there is never a good time to decommision a site as it will always impact our connected customers in some way. We hope that the 2 month free service period gives you enough time to locate a new supplier, perhaps one that you can transfer services over to your new address once your tenancy is up. Apologies again for the disruption. Emma - ClearFibre Support
Easy to register and set up !
5 juli 2025
Good friendly staff and so far a…
Good friendly staff and so far a reliable service from the broadband.
3 juli 2025
Our connection is the worst I have ever…
Our connection is the worst I have ever had. Drops out every 15 mins. I tried to contact you many times with no success.
18 juni 2025
Antwoord van ClearFibre
Hello Glen, sorry to hear you are facing issues with your connection. You will be able to get through to a member of the team by calling 0330 229 1838 or if you send an email to help@clearfibre.uk FAO Emma, I will keep an eye out for this and pick up on the fault for you. We can most definitely help so please get in touch at your earliest convenience.
very inconsistent, and bad customer service.
The service is highly inconsistent, customer support is poor, and they fail to schedule engineers when the connection goes down.
20 juni 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hello Nishikant, I am sorry that you have been facing issues with your connection. We do schedule engineers to attend if required, but I appreciate in your case it was difficult for you to be available at home to accommodate the dates and times we were available to attend. I understand that given you have been facing issues for some time, you are looking to seek a new provider and by way of apology, we have issued a goodwill gesture refund. If you require anything else from us, please do reach out to our Support team. Many thanks, Emma - ClearFibre Customer Support
the issue was sorted really quickly.
4 juni 2025
The only thing clear about this product…Clear rubbish fibre connection.
The only thing clear bout this product is it's not tried and tested. My experience has been pants thus far and it was only installed two days ago on the installation day, I had to call support twice as the broadband was not up to speed. They did. wifi speed check... I said the broadband is not up to speed so clearly the wifi will have issues or a blockage. I wouldn't buy nout from them...
7 juni 2025
Review zonder uitnodiging
Antwoord van ClearFibre
Hi Alice, thanks for taking the time to leave us a review. I am sorry to hear you have been having problems with your service following installation, please could you drop me over an email to help@clearfibre.uk FAO Emma so I can review the interactions you have had with the Support team and ensure any outstanding issues are resolved swiftly for you. Look forward to hearing from you soon - Emma, ClearFibre Support
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