ClearFibre Reviews 326

Months after my last review and the terrible service is even worse. Even more annoying is the fact that they keep lying about fixing it and saying the same thing every single time, everytime I call they say they are fixing it and it should be done in 2 weeks.

It's been several month now and I am paying for 500mbps but getting less than 50mbps and during evenings it drops to 10mbps. This is fraud, I am compiling all the evidence I need, taking speed tests and documenting them all. When the time is right I will push for legal action and compensation for the several months of despair you guys have given me.

Had few issues that was sorted really quick. Speed and price is very good.

Kev the engineer arrived within the allotted time and immediately got to work. They explained clearly what they would need to do, were very quick in doing it and he cleaned up when he had finished. Very pleased with the installation experience

Always high Ping, the lowest was 4

The engineers that attended - Kev and JJ both provided an exceptional service, They were polite, patient, knowledgeable & professional. All work was carried out to a very high standard, clean and tidy.

Our property came with ClearFibre pre-installed - so all that needed to happen was activate it remotely. That switch on was super-fast (it only took a few hours).

All good so far - fingers crossed they live up to their name and their fibre is clear!

Just had an installation for my internet recently by the engineer Kev. He was exceptionally good at his job, very pleasant to talk to and respectful. He did a wonderful job and I cannot recommend him enough.

Amazing speed and clear connection

Paying for 500MBPS to get at most 35 but more like 8-10 on evenings, i have sent 30 emails and calls just to recieve the same scripted answer. It seems others at SOYO are having the same issue, horrible company with horrible infrastructre.

The singles in my flat for WiFi is not very stable, sometimes it’s stopped.

My flat address is Flat -Flow 103,12 Friars Walk,Reading
RG1 1 JT

Just had clearfibre installed in our apartment after it was installed in our building a while ago. The engineer Kev was incredible. So polite and explained everything he would need to do, also gave my husband a call to tell us his ETA. Made him a brew and left him to it. It took max an hour and 45 mins. He even had to work around the lack of plug sockets in our hallway and drill through into our spare room which was no problem. Minus the new router attached to the wall you'd never know anything had been done. Kev even hoovered up after himself. 10/10 for the installation. So far so good. Internet is incredibly fast to connect and download/upload speeds are great! Much better than our previous provider. Up to press we are incredibly happy with the service.

So far as a new customer I could not fault Clearfibre.

Prompt service

So far, it works well in terms of speed but breaks a lot during the day which is not ideal.

We ordered and arranged in advance so that when we arrived at our new home, the WiFi would be up and running. We got there and the router doesn’t even work and another one needed to be ordered - made ordering in advance pointless.

Unfortunately they couldn't resolve the issue with the absence of wi fi connection and, they were trying to dodge from the questions, answering only indirectly. Now, I'm considering switching to EE

Used WhatsApp for any queries and they responded quickly within working hours. Placed an order and booked the appointment. Engineer JJ came; installation was professional and straightforward. He explained the 5g and 2.4g clearly and left a tidy set up behind. Very pleased with his attendance and would recommend ClearFibre to anyone looking at wifi packages.

Amazing customer service provided nice solution to my current situation

This issue hasn't been solved.

I’m extremely happy with ClearFiber’s home Wi-Fi service. It’s been almost a month since it was installed in our flat. Initially, there was a disruption just two days after installation due to an existing issue with the building’s fiber connection. I raised a complaint, and ClearFiber promptly resolved it by replacing the faulty fiber.

Nathan, from their team, was incredibly helpful in coordinating the engineer’s visit and ensuring the issue was resolved as quickly as possible. Although there was a brief disruption for a few days after installation, I was compensated with 50% off a month’s charge, which I greatly appreciate.

Since the restoration, the Wi-Fi has been working flawlessly. The speed is excellent—always as advertised—and the service is very reasonably priced. I highly recommend ClearFiber to anyone looking for a reliable and affordable home internet connection.