ClearFibre Reviews 326

I have had one of the worst customer support experiences of my life. I placed my order last Friday, 29/11, and this is a clear fibre area with their router pre-wired. Now, a week later, customer care is saying they need to send an engineer onsite to investigate the problem, and they can't provide me with an estimated time of arrival. It seems that Clear Fibre's customer care only addresses the issue when I follow up. It appears they are not focused on running a successful business with satisfied customers.

Highly recommend this service efficient and courteous thoroughly professional and trustworthy

When first moving in and setting up the Internet I had lots of problems with the connection dropping out. Customer services were amazing and sent me a new router which arrived the next morning. The connection is now absolutely fine and I'm happy with the service I'm receiving.

Network always flickers

I received a really good deal for a super fast internet. Completely pleasant!

No Long wait on the phone. Spoke to an assistant who had knowledge of the issue and provided a quick fix instead of transferring me between departments.

Customer service and technician is nice
But the WiFi speed is slow and not stable
I got disconnected several times through out the year, that causes a lot of inconvenience

Hello Clear Fiber
I am satisfied with the fact that I have chosen the services of Clear Fiber.I will gladly recommend you to those who still don't know about you.

Engineer came to connect the flat above and managed to disconnect me in the process. I had to cancel an online meeting that had taken ages to arrange. Very frustrating. Otherwise, the service has been ok although some of my devices will not detect the 5GHz connection and it seems like there is no way to connect them manually.

Thanks for your reply. The problem is that the engineer said that the connections(?) in the basement were not labelled so it was not possible to tell which ones were live. This leaves me concerned that it could easily happen again. Surely the connections should be labelled? I agree that it was a relatively short outage but unfortunately it was extremely disruptive and if I had not been at home and spotted the problem, it would have needed your engineer to return at some future date to reconnect me. That usually takes much longer.

Although slight delay in activation, the customer service was pretty swift

Quick and easy service over the phone and online.

Very fast internet speed. Quick set up. Reachable via WhatsApp chat and very quick response.

There was issue with the router - very quickly resolved.

Excellent service
No problems. Quick, effective and hassle free. Thank you

It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting fast and stable with minimal latency. Also I moved into a flat and as promised on the morning of the day i moved in I had fully signal. One week in and it is great. 100% recommend these guys so far!

I signed up a year ago giving a new name a chance in my area, 1000/1000.

Getting setup there was lack of comms, no clear date of install or service per early reviews, once contacted them things moved, but you shouldn't need to do this as a new customer.

Once connected, first few months everything was pretty good, no interruptions so no complaints really.

Every few months since I'd have a random few hours where the connections dead/gone. I'd be troubleshooting, reboot router, plug cables back in, spending hour or two of my own time - only to be told next day there was an outage or system maintenance.

First time I thought okay, I gave feedback they should have a status page or email if customers are affected, so we are not left in dark and unclear.
Second time, no comms
Third time, no comms

Unfortunately comms is only good when you contact clear fibre, and nothing proactive is done.

In two years before I was with BT, I never had one interruption or outage, I only left as price went up a lot.

I referred people to clear fibre early on, they've had similar issues or outages, I've decided to leave them afyer one year. Shortest I've ever had an ISP and I've been through a fair few.

I'd say 3/5 represents them, and being in the bottom 5 ISPs by rating on trust pilot sadly sounds about right.

wifi disappears all the time. It's unstable

Fastest setup with no fees, most reasonable prices in the area. Excellent broadband, customer service live chat.

Initial router didn’t work but WhatsApp chat service good and promptly sent replacement. Internet itself is average & struggles when multiple people work from home on calls