Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Toon meer
Got a broadband sorted very quickly. Had some issues with router and was left with no internet for days at the beginning which caused quite a massive bills for personal data but then engineer attended... Toon meer
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Contactgegevens
Northstar, M4 1LN, Manchester, Verenigd Koninkrijk
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Gemiddeld
326 reviews
Heeft 56% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Clearfibre was up and running when I…
Clearfibre was up and running when I moved into my apartment last week. The 4th. September.
3 september 2024
Antwoord van ClearFibre
Hello Sreynik, sorry to hear you are having a problem with the speed of your connection. I can see that we shipped you out a new router yesterday so this should arrive within the next couple of days. Once you receive your new router, please ensure you are connecting to the WiFi networking ending 5Ghz or 5G to receive the fastest speeds. If you still have a problem following installation of the new router, please do give our Support team a call on 0330 229 1838 as we will be able to solve this for you. I hope once your new router is installed and your speed issue is resolved, you may consider updating your review. Many thanks, Emma - ClearFibre Customer Support
PROFESSIONAL EFFICIENCY
The operative who worked on the installation was very efficiently proficient, clean and speedy and Emma was brilliant the following day when I couldn't get some of my programmes. She was patient and so professional to me, an old lady!!!
4 september 2024
There was no installation fee.
There was no installation fee.
Kev the fitter was very nice and friendly and completed job in a very quick fashion. Extremely efficient.
For the price the speed is excellent.
22 augustus 2024
Three of us live in a house and only…
Three of us live in a house and only one of us has access to this wifi
24 augustus 2024
Antwoord van ClearFibre
Hi Yilixiati, we have replied to your message this morning. Only one account is needed per property so all users in the house can use the SSID and Wireless Key to connect. You do not need to make an account for each user. Many thanks, Nathan - ClearFibre Support
Actioned the same day
The engineer arrived within an hour and rectified the issue.
23 augustus 2024
Review zonder uitnodiging
Very helpful Clear Fibre team
Clear Fibre team helped when signal was not coming to router, they sent engineers to rectify the fault and ensured the broadband connection was up and running.
15 augustus 2024
Very bad start with ClearFibre
Just moved a new flat & found that internet is not working as the router (which is supposed to be new) is defective & I waited for 4 days to receive a new one & after internet is working can't send emails as my IP is listed in Spamhaus
9 augustus 2024
Antwoord van ClearFibre
Good Morning, sorry to hear you are having issues. We have replied to your email this morning to get more information. If you can reply to that at your earliest convenience we will get this resolved. Many thanks, Nathan - ClearFibre Support.
EXCUSES EXCUSES EXCUSES
I'll say it again, if you have any options avoid these guys like the plague! I have been trying to get my broadband installed for a month now! A whole month! it's always one excuse or the other last time the engineer forgot a wire and today they have works on their system next week so can't install today. I can assure that next week another excuse would come up, maybe the engineers dog would have died or something. Unfortunately for me, they are the only company able to supply fiber to my flat.
15 augustus 2024
Review zonder uitnodiging
Antwoord van ClearFibre
Hello Dara, I am very sorry that we were unable to connect your home to the ClearFibre network yesterday. We need to complete an urgent upgrade at Crozier House to increase the available capacity before we can add any new customers. This work is planned for next week and then we will be able to offer our services again if you wanted them. I am happy to give you a period of free service to test out the connection before committing. Just drop me an email over to help@clearfibre.uk FAO Emma and I will respond. Apologies once again, Emma - ClearFibre Support
So far its working great for me
So far its working great for me. Best price for the speedy net with the excellent customer service. Have been using it for more than a year now.
8 augustus 2024
Excellent customer service
Customer service was very quick to help with clear instructions. They responded to all of my questions.
I have been with Clearfiber for almost 3 years now, and I had no problems whatsoever.
30 juli 2024
Takes forever to get new router
Takes forever to get new router. I have been 1 week now without wifi
3 augustus 2024
Antwoord van ClearFibre
Good Morning Paige, thank you for taking the time to leave us a review. We shipped out a router on Monday using special delivery following the report of service issues on Saturday. It is currently with the Royal Mail and we have provided tracking information to you. Once it arrives, if you have any issues just get in touch. Many thanks, Nathan - ClearFibre Support
Still Waiting for the stable signal. Not yet connected.
Well, I am still waiting for the ClearFibre to be connected as there was a problem with the signal !!!
I hope this will be sorted our soon as I need the Internet Speed for my profession on. Thank you.
29 juli 2024
Antwoord van ClearFibre
Hello Dr. Bunni, thank you for taking the time to leave a review. I hope any teething issues with your service have now been resolved and you may consider updating your review? Many thanks, Emma - ClearFibre Customer Support
Supportive Customer Service
I have switched my internet supplier to ClearFibre. I have been using them last 2.5 months. There were few outages and issues on my internet speed from time to time but the customer service was always in contact with me and they did solve all of my issues pretty quick. Even today's outages, I got my internet back again in 20 minutes, they were checking in with me all the time. Really happy with them so far!
5 augustus 2024
Review zonder uitnodiging
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