ClearFibre Reviews 326

ClearFibre was so helpful when I had a problem, would highly recommend them.

Replaced from BT and regret this decision. Got offers as they are installing in new builds (Redrow) in Basildon and my god, the connection is temperamental and my Arlo cameras does not connect to their router. Now need to pay monthly for static ip to test if this works. The range is not good. Feel like a Guinea pig taking this offer.

Excellent fast efficient service; minor issue quickly rectified. Importantly BB and router is as expected - reliable n fast.

So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, during working hours. Unfortunately they supply the property I’m in, and I’ve got no option to change supplier, otherwise I would have done. The supplied router was also faulty and kept going into a reboot loop so I’ve had to use my own. I’ve now resorted to a backup 5G broadband supplier for when things do go down. Hopeless company.

Fast helpful service, resolved my issue with the upmost care - thank you!

Horrible service. Internet been spotty since they first installed with sporadic drops, in the last 2 weeks it’s mostly out, they’ve sent me 3 routers and still haven’t fixed the issue. Customer service closes at 5pm after I get home from work. I’m very frustrated and changing providers.

Great workmanship thankyou

Lost connection every few hours for a couple of minutes

Very efficient, and JJ the engineer/technician was very professional, friendly, and meticulous in his approach. Been so impressed with everything so far. Job well done!!!

Kevin was very efficient and helpful!

He made the process soo easy and also tidied up once work was complete. Over good service!

The internet is very fast given we subscribed for the lowest one

Kevan is the engineer who has installed our WiFi.He was good and very patient with us.We are happy with the work.Thank you

Amazing company and price .. The setup was quick and easy .. Speed is amazing and stable compared to my last provider .. :)

Fast service and installation. Customer service vey polite and helpful. Engineer answered all my questions and very helpful too.

Sunday 5th. May internet kept dropping out. Monday 6th. May No internet at all. Called WeFibre (Lindsey) - Bank Holiday she would send an email reporting this and someone would get in touch the following day. Tuesday am (7th.) somebody DID 'phone and spoke to my wife asking about router number and that somebody would call back. When no call back received, called WeFibre again and was asked about number of active lights on the router and small black box, advised a follow-up message was going to be sent to the team. Still not having heard from WeFibre on the 8th. called again. Ashleigh (?) asked about lights again - THEN asked if I had tried turning the router off and back on again. As we had been advised that the problem could be dealt remotely - that option had not been tried. THAT did work - although of course as I was using the landline we got cut off. Ashleigh did try to call back. I did 'phone to report that we were back online. We did get a voicemail call today (9th.) saying they (he) was following up the report of our problem and to call back to help resolve it. Called and said thank you - but a soloution had already been suggested and we we no longer had the problem. Pity the suggestion was not made a lot earlier. could have saved a number of inconveniences.

Fast responses and helped me as I needed

The speed is high and steady.
Customer service is efficient and helpful.

Getting connected was pretty smooth, staff was very helpful and professional.