I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
DO NOT BUY from this company. Even though they brand themselves as **Cliphair US**, they are actually operating out of England and practicing a blatant **bait-and-switch** on American customers. My... Toon meer
Bedrijf heeft geantwoord
Have had Cliphair on a couple occasions, when i first brought them , they seemed to last so much longer, very good thickness and quality , they state its 100% real hair , but its giving more like s... Toon meer
Bedrijf heeft geantwoord
perfect customer service, great quality and beautiful hair products! im so happy for my purchase! thenk you to help me to find the good color! I recommend
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Cliphair US
Geschreven door het bedrijf
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Geschreven door het bedrijf
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contactgegevens
Verenigd Koninkrijk
- cliphair.com
3,0
Gemiddeld
669 reviews
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Good hair piece
Good hair piece but some strands come out during styling. It also doesn't match my brown shade, its way too light...I will have to dye it since they didn't have the darker brown in stock.
12 september 2024
Antwoord van Cliphair US
Hi Emily
Thank you for leaving your review.
We are sorry to hear that you experienced slight shedding, please can contact our customer service team should you require any further assistance before dying the item, as we cannot accept any liability for any hair products once they have been dyed or toned.
Please feel free to contact us at customerservice@cliphair.co.uk where we will be more than happy to assist you further.
Kindest Regards
Cliphair Ltd
Worse extensions!
After wearing extensions for over 10 years I thought I’d try clip hair for the first time as they offered a longer length than my usual hair company, within a week my hair was getting notty, it was getting frizzy and shedding loads. I ordered 200 grams and after almost wearing for 4 weeks it feels as though it’s now 150 grams! I used the Nanos which I do not recommend using this company for hair extensions. I’ve been in contact with them and they offered a few options to resolve 1 option being I take the hair out and send it back. Which means I lose out on the hair fitting I paid for and then to be without hair for a while. They were sent numerous photos of what was happening to my hair and I shall attached the photos here so you can avoid this hair! I accepted a 25% refund but that’s only based on the fact I have no choice but to purchase new hair from my other company and put that toward it and I also due to not being in the country for a while means I just could not have no hair extensions in my hair so I can at least plait it! This is super disappointing experience and I 100% don’t recommend. This is not human hair!
2 september 2024
Review zonder uitnodiging
Antwoord van Cliphair US
Dear Sarah
Thank you for leaving your review.
We sincerely apologise for the inconvenience you've experienced with your recent purchase of our hair extensions. We value every customer's feedback, especially when it concerns one of our top-selling items like our hair extensions.
We understand your frustration and would like to assure you that delivering 100% Human Hair high-quality products is our utmost priority.
Normally the company policy would be to ask the customer to return the item for a full refund to be considered and we appreciate that it is not always convenient for customers to return the hair and therefore this is when other options are offered.
As you have not left any order information, we are not able to comment on your particular case but we would ask that you contact our customer service team if you require any further assistance.
Kindest Regards
Cliphair Ltd
Gorgeous hair!!!
Gorgeous hair! Same thickness from top to end and great feel very soft!
21 september 2024
Antwoord van Cliphair US
Dear Mary
We’re over the moon reading your 5-star review! Thank you for sharing your experience with our human hair products. It's fantastic to hear that you're thrilled with the quality. Your feedback inspires us to keep striving for excellence. We look forward to serving you again soon!
Kindest Regards
Clipohair Ltd
AGAIN DO NOT SUPPORT THIS COMPANY
AGAIN DO NOT SUPPORT THIS COMPANY. THEY REFUSE TO SEND ME A SHIPPING LABEL WHEN THEYRE EXTENSIONS ARE MADE HORRIBLE. THE HAIR IS NICE. ITS THE FACT THAT THEY CUT THEM TO THIN THIN THEM OUT THATS MY PROBLEM AND THE FACT THAT IT ISNT ENOUGH FOR MY HAIR. AND STILL FOR THIS PAST WEEK THEY ARE REFUSING TO RESPOND!!!! I am contacting my bank to report this as fraud. I’m simply going to get my money back!
26 september 2024
Review zonder uitnodiging
Antwoord van Cliphair US
Deare Zv
Thank you for your review.
As explained in our previous correspondence, after reviewing the images received we cannot see any signs of a manufacturing fault.
However as mentioned, providing the hair has not been worn, brushed or styled in anyway this can be returned for a refund and once again details on how you can return, have been emailed to you directly.
Kindest Regards
Cliphair Ltd
I didn’t got my product it has being…
I didn’t got my product it has being over 5 days since supposed my delivery I have gotten in touch they said to wait 72 hours but no one ever care of getting in touch with me after me paying over $200 is not fair to customer
12 september 2024
Antwoord van Cliphair US
Dear Angelina
I can see that our team have made contact via email and we are awaiting your response.
As your order's value is significant, we are required to follow the UPS claims protocol, which involves allowing them sufficient time to thoroughly investigate your non-delivery claim.
We have proactively reached out to UPS for updates.
Rest assured, we have escalated this matter with UPS given the extended time frame.
We understand that this situation is far from ideal and can be very frustrating. However, since we don’t have any conclusive evidence of the non-delivery on our end, UPS is currently investigating the GPS data, the driver involved, and the proof of delivery they have on record.
We appreciate your patience and understanding during this process and will keep you updated with any developments as soon as we receive them.
Kindest Regards
Cliphair Ltd
The process of purchasing these excellent
The process of purchasing these are super easy. The website is easy to navigate.Overall always had a good experience
29 augustus 2024
Antwoord van Cliphair US
Dear Shelley
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you love your new extensions and that the experience has exceeded your expectations. Your satisfaction is our top priority.
Kidnest Regards
Cliphair Ltd
Absolutely terrible!
Absolutely terrible!! Please don’t waste your money. The clips slide right out of your head after you put them in. I hate them so much.
9 september 2024
Antwoord van Cliphair US
Dear Pattie
We sincerely apologise for the inconvenience you've experienced with your recent purchase of our hair extensions. We value every customer's feedback, especially when it concerns one of our top-selling items like our hair extensions.
We understand your frustration and would like to assure you that delivering high-quality products is our utmost priority. We're glad to see that our customer service team has already been in touch with you to assist in resolving this matter promptly.
Kindest Regards
Cliphair Ltd
Antwoord van Cliphair US
Dear Carol
Thank you for your wonderful review.
Your feedback inspires us to keep striving for excellence. We look forward to serving you again soon!
Kindest Regards
Cliphair Ltd
Antwoord van Cliphair US
Dear Maja
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
The VERY Best Extensions I have…
The VERY Best Extensions I have purchased in literally years. The thickness and texture is so much better than any of the other brands. Will be buying more. Highly recommend
5 september 2024
Antwoord van Cliphair US
Dear Yvette
Wow, thank you for the amazing 5-star review! We're delighted that you're so happy with the quality of our human hair products. Your satisfaction is incredibly important to us, and it means a lot to hear that we’ve made you a happy customer.
Don't hesitate to reach out if you need any further assistance.
Kindest Regards
Cliphair Ltd
Antwoord van Cliphair US
Dear Laura
We wanted to take a moment to express our sincerest gratitude for the fantastic review you left for our hair products. Your kind words truly brightened our day and reaffirmed our commitment to providing top-notch hair products.
Kindest Regards
Cliphair Ltd
Beautiful
The clip in hair extensions are beautiful. The thickness and length throughout is as described. I am so thankful to have found Clip-Hair.
18 augustus 2024
Antwoord van Cliphair US
Dear Vanessa
Thank you so much for your kind words! We're thrilled that our hair product worked wonders for you. Your satisfaction is our top priority!
Kidnest Regards
Cliphair Ltd
Antwoord van Cliphair US
Dear Natalie
We're honoured by your kind words about our hair product. Knowing that you're satisfied motivates us even more.
Thank you for being a valued customer!
Kindest Regards
Cliphair Ltd
Antwoord van Cliphair US
Dear Daniela
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
Bad quality
The hair is beautiful, but unfortunately doesn’t match with my natural color. But I am more disappointed because, I’ve only used this extension twice, every time I comb it, a lot of hair falls out. Another thing, I washed it today and saw that the dye came out in the water, so the hair is probably dyed. I really liked the extension even though it’s not my hair color, but that two issues make me very sad.
11 augustus 2024
Antwoord van Cliphair US
Hi Andrea
We hope this message finds you well. We want to extend our sincere apologies for the experience you've had with our Hair Extensions. We're genuinely sorry that the product did not meet your expectations, and we're committed to making things right for you.
As you have not left us any contact or order information, please contact our customer service team at customerservice@cliphair.co.uk who will be more than happy to assist you further.
Kindest Regards
Cliphair Ltd
hair very good quality and full thick
12 augustus 2024
Antwoord van Cliphair US
Dear Hyon
We're honoured by your kind words about our hair product. Knowing that you're satisfied motivates us even more.
Thank you for being a valued customer!
Kindest Regards
Cliphair Ltd
Antwoord van Cliphair US
Dear Bridget
Thank you for your fantastic 5-star review! We're thrilled to hear how much you love the quality of our human hair products. Your excitement is contagious and keeps us motivated to provide the best products and service possible.
We appreciate your support and look forward to your next visit!
Kindest Regards
Cliphair Ltd
I ordered dark brown curly hair
I ordered dark brown curly hair . Unfortunately it wasn’t a colour match for me or the curl style that matched my hair. I had to remove it from its box in order to put it against my hair to see . The hair was never clipped in my own hair. It was never brushed. It was never tampered with. It was exactly the way I took it out of the box . Return policy said if it was taken out of the gold wrapping we must take pictures of the hair to prove it was in its original condition . This I did and sent it to customer service and they refused to accept the return . Hair is in its original untampered with condition . No reason for them not to return it for me . For this reason I will never order from this company again .
PS. Your team did not send me any emails saying you will now accept my return and have your team check over the hair . I have no responses to my emails only one saying you will not accept my return . So your response is false and a little to late as I have given the extensions away and repurchased via a company that has better return policies .
Not responding until you get a bad review is not good customer service . Do better in the future if you’d like to keep repeat clientele .
31 juli 2024
Antwoord van Cliphair US
Dear Gina
Thank you for your review.
We can see from the images we received that the individual pieces had been separated from the hygiene bands which then affects our return policy as mentioned on the packaging.
However i can see that our team have agreed for you to send the item back and this will be quality checked by our team upon arrival.
Kindest Regards
Cliphair Ltd
Beautiful hair extensions this is my…
Beautiful hair extensions this is my first experience with cliphair.com I like the length also its perfect for me.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Cliphair US
Dear Luciana
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
The hair arrived
The hair arrived, darker than expected and earlier than expected which was great. Great quality silky human hair which looks long lasting. It still matches my hair so I'm OK that it's darker but it wasn't true to photo colour.
19 juli 2024
Antwoord van Cliphair US
Dear Stefanie
Thank you for your fantastic 5-star review! We're thrilled to hear how much you love the quality of our human hair products. Your excitement is contagious and keeps us motivated to provide the best products and service possible.
We appreciate your support and look forward to your next visit.
Kindest Regards
Cliphair Ltd
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