I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... Toon meer
Bedrijf heeft geantwoord
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DO NOT BUY from this company. Even though they brand themselves as **Cliphair US**, they are actually operating out of England and practicing a blatant **bait-and-switch** on American customers. My... Toon meer
Bedrijf heeft geantwoord
Have had Cliphair on a couple occasions, when i first brought them , they seemed to last so much longer, very good thickness and quality , they state its 100% real hair , but its giving more like s... Toon meer
Bedrijf heeft geantwoord
perfect customer service, great quality and beautiful hair products! im so happy for my purchase! thenk you to help me to find the good color! I recommend
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Cliphair US
Geschreven door het bedrijf
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Geschreven door het bedrijf
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contactgegevens
Verenigd Koninkrijk
- cliphair.com
3,0
Gemiddeld
669 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
There were no width measurements on the…
There were no width measurements on the website so I assumed they were smaller thicker wefts, from the pictures, which is what I wanted. Turns out they are super wide and thin which is not what I wanted at all. Now it’s too expensive to return. Further one is opened and if I pay to return it there’s no guarantee they will accept it and provide my refund. So $$$ down the drain either way…
31 januari 2025
Antwoord van Cliphair US
Dear Ann
We appreciate your feedback and are sorry to hear that the extensions you ordered were not suitable for your needs on this occasion.
Customer satisfaction is of the utmost importance to us, and we're committed to providing high-quality products. We understand that sometimes, hair extensions may not be a perfect fit for everyone.
Please contact our customer service team who will be more than happy to assist you with a return.
Best Wishes
Cliphair Team
Antwoord van Cliphair US
Dear Nicole
Thank you for taking the time to leave a review and for choosing our hair extension products.
Customer satisfaction is of the utmost importance to us, and we're committed to providing high-quality products.
If you require any advice with our products please do not hesitate to contact our customer service team who will be more than happy to assist you.
Best Wishes
Cliphair Team
Really bad hair
Really bad hair. My first two sets were unreal, but the last two sets I’ve had have been awful, my hair extension fitter said the hair feels synthetic blend and laced in silicone. The hair becomes soooooo matted at the back, constantly having to brush and sheds hair everywhere. Will definitely be looking for a new brand unfortunately.
Save your money girls and get better hair
6 februari 2025
Review zonder uitnodiging
Antwoord van Cliphair US
Dear Customer
First and foremost, we want to assure you that we take every customer's feedback seriously and are committed to delivering top-quality products.
We want to extend our sincere apologies for the experience you've had with our Hair Extensions. We're genuinely sorry that the product did not meet your expectations, and we're committed to making things right for you.
As you have not left us any contact or order information, please contact our customer service team at customerservice@cliphair.co.uk who will be more than happy to assist you further.
Best Wishes
Cliphair Team
Antwoord van Cliphair US
Dear Marie
Thank you for taking the time to leave a review and for choosing our hair extension products. We appreciate your feedback and are sorry to hear that the product you ordered was not suitable for your needs on this occasion.
Customer satisfaction is of the utmost importance to us, and we're committed to providing high-quality products. We understand that sometimes, hair extensions may not be a perfect fit for everyone.
Our team is always here to assist you, so please don't hesitate to reach out if you need any guidance or have questions about our products or to arrange a return.
Kindest Regards
Cliphair Ltd
A great amount of hair in a full set of…
A great amount of hair in a full set of clip ins. A really good company to deal with. Will 100% recommend
8 januari 2025
Antwoord van Cliphair US
Dear Nicola
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with our customer service team and that you love the hair product. Your recommendation means the world to us.
If you have any more questions or need further assistance, don't hesitate to reach out.
Kindest Regards
Cliphair Ltd
These are NOT CURLY! Will not blend
These are not curls. At best they are waves but one wash and they immediately straightened. Will not blend with any 3c curl patter at all.
19 januari 2025
Antwoord van Cliphair US
Dear Alicia
We sincerely appreciate your feedback and are genuinely sorry to hear about your concerns regarding our curly hair extensions.
Your satisfaction is incredibly important to us, and we take every comment seriously, especially from our valued customers like you.
We want to assure you that all our hair products, including the curly hair extensions you purchased, are made with 100% human hair.
We maintain strict quality control measures and regularly conduct tests to guarantee the authenticity and quality of our materials.
It is important to note that, so far, we have not received any other reports of issues with this particular product. This makes your experience unusual, and we are eager to understand and address the problem.
Please do not hesitate our customer service team via email at customerservice@cliphair.co.uk for further assistance.
Kindest Regards
Cliphair Ltd
I’ve used extensions for years but this…
I’ve used extensions for years but this is my first time using cliphair tapes and they are awful within a few days they are dry and shedding like mad! I know how to look after extensions and I can normally reuse hair for up to a year these however will go straight in the bin, don’t waste your money!!!
I will go back to beauty works and not look back
14 december 2024
Review zonder uitnodiging
Antwoord van Cliphair US
Dear Jordan
First and foremost, we want to assure you that we take every customer's feedback seriously and are committed to delivering top-quality products.
Our HH Tape Hair Extensions are among our best-selling items, and we have countless satisfied customers who enjoy the benefits they provide.
We understand that you're unhappy with your purchase, and we're here to assist you in any way we can.
To better understand your specific situation and offer you the best possible solution, we kindly request that you provide us with your order details or contact our customer service team to assist you further.
This will help us pinpoint any potential issues and take appropriate steps to address them.
Kindest Regards
Cliphair Ltd
The hair are so thin and the colour is…
The hair are so thin and the colour is really not so nice! It looks so wash out.
Unfortunately not happy with it :(
9 januari 2025
Antwoord van Cliphair US
Dear Vanessa
We value every customer's feedback, especially when it concerns one of our top-selling items like our hair extensions.
We would like to assure you that delivering high-quality products is our utmost priority. We're glad to see that our customer service team has already been in touch with you to assist in resolving this matter promptly.
Kindest Regards
Cliphair Ltd
Fast shipping
I received my clip in extensions curly full head in about 5 days from ordering, which I thought was very fast considering it came from the UK. The only issue I have is the texture is not the same as my hair, but that is to be expected. The color is almost the exact same, so they blend really well.
28 december 2024
Antwoord van Cliphair US
Dear Shelley
We’re over the moon reading your 5-star review! Thank you for sharing your experience with our human hair products. It's fantastic to hear that you're thrilled with the quality.
Your feedback inspires us to keep striving for excellence. We look forward to serving you again soon!
Kindest Regards
Cliphair Ltd
It arrived very quickly always well…
It arrived very quickly always well packed also. Thank you for the samples of products!
27 december 2024
Antwoord van Cliphair US
Dear Aurelie
Thank you for your fantastic 5-star review!
We're thrilled to hear how thrilled you were with the samples received and of course our high quality packaging.
Your review keeps us motivated to provide the best products and service possible.
Thank you
Cliphair Lrtd
Antwoord van Cliphair US
Dear Dana
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
BUYER BEWARE!
BUYER BEWARE!! Hair color isn't accurately shown on site; and returns from outside the UK are more expensive to the customer...
30 december 2024
Antwoord van Cliphair US
Dear Teresa
We sincerely apologise for any confusion regarding the product you received. We want to assure you that the product is correct, though we understand that it may appear different from the images on our website.
This discrepancy is due to the challenges we face with lighting and the inherent difficulty in photographing hair products accurately.
We are actively working on improving our images to better reflect the true appearance of our products.
To ensure you are completely satisfied, our colour match team has suggested that you send us images of your hair against the product.
They will be able to advise you on a more suitable shade if necessary.
Once again, we apologise for any inconvenience this has caused and appreciate your understanding and patience and as detailed on our website all customer located outside of the UK are responsible for their returns so please contact our team if you require any further assistance.
Kindest Regards
Cliphair Ltd
It was the worst in customer care
It was the worst in customer care I have ever had with a product bought online. 1) you falsely claim on your mail order website that the goods could be returned or exchanged (in German) should the goods not suffice. The contrary is the case: the goods can not be returned. 2) It is not stated anywhere that an import tax of around 25% becomes due because the good are sent from the US instead of an office within the EU 3) After asking customer service what to do and how best to alter the colour of the hair to better match my hair colour I received the answer that cliphair will not give any advice on this issue. The fact is the ordered hair piece and the money paid end up in the bin as it can not be used due to false or no information is given by the company. This is against EU law and considered fraud - which you are either unaware of ( which I doubt) or choose to disregard ( which I assume)
18 december 2024
Antwoord van Cliphair US
Dear Helen
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations.
We understand your concerns regarding the color. While we strive to represent our products as accurately as possible, variations can occur due to lighting and the inherent challenges of photographing hair products. Please rest assured that we are actively working to improve our images to provide a more accurate representation.
We want to make this right for you. You're welcome to return the product for a refund or exchange. Full details of our return policy are available on our website.
Regarding taxes and import duties, these are enforced by the country of entry, not by Cliphair. We do state this information at checkout and in our Terms and Conditions. We understand this can be frustrating, particularly for our international customers, and we sincerely appreciate your understanding on this matter.
As for dyeing, since our hair is 100% human hair, it is possible to dye it, which is why we must confirm this if asked. However, we are very clear in our recommendations against doing so unless handled by a professional. Individual expertise and techniques can significantly affect the outcome, and as a result, we cannot take responsibility for dyed hair, as stated in our disclaimers.
We genuinely value your feedback and are always looking for ways to improve. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out.
Kindest Regards
Cliphair Ltd
Was not able to return my order
Was not able to return my order. Color was not at all what was shown on the site. Wasted 135 dollars.
17 december 2024
Antwoord van Cliphair US
Dear Morgan
We are sorry to hear that you were unhappy with the colour received.
This discrepancy is due to the challenges we face with lighting and the inherent difficulty in photographing hair products accurately.
We are actively working on improving our images to better reflect the true appearance of our products.
Once again, we apologise for any inconvenience this has caused and appreciate your understanding and patience and as detailed on our website all customer located outside of the UK are responsible for their returns so please contact our team if you require any further assistance on how these can be returned.
Kindest Regards
Cliphair Ltd
Color was off and for the price the…
Color was off and for the price the extension was very, very thin.I will be returning it.
26 december 2024
Antwoord van Cliphair US
Dear Sandra
Thank you for taking the time to leave a review and for choosing our hair extension products.
We appreciate your feedback and are sorry to hear that the extensions you ordered were not suitable for your needs on this occasion.
Kindest Regards
Cliphair Ltd
I’m in love 😻
Love the hair so much got 2 packs and it’s so perfect amazing quality I’m in love 🥰
24 december 2024
Antwoord van Cliphair US
Dear Neenee
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
very excellent
22 december 2024
Antwoord van Cliphair US
Dear Khushbo
Thank you so much for your wonderful review! We are thrilled to hear that you loved the quality of our human hair products. Your satisfaction is our top priority!
Kindest Regards
Cliphair Ltd
Love it!
Great & fast service! The pony tail is of such good quality & easy to apply….abaolutely love it! ❤️❤️❤️
18 december 2024
Antwoord van Cliphair US
Dear Vicky
Thank you so much for your kind words! We're thrilled that our hair product worked wonders for you. Your satisfaction is our top priority!
Kindest Regards
Cliphair Ltd
Phenomenal!!
Phenomenal! I’ve worn hair extensions for 8+ years and have tried almost every brand out there, including the $400+ ones. These are 10/10 in terms of quality of hair, length, color, everything. Not only that but the shipping from UK to US took 3 days! I couldn’t believe how fast and high quality the service was. This is my new trusted extension brand!!
14 december 2024
Antwoord van Cliphair US
Dear Shaenj
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you love your new extensions and that the colour choices and hair quality have exceeded your expectations. Your satisfaction is our top priority, and it's wonderful to know that our product has brought you such joy.
We appreciate your support and look forward to serving you again soon.
If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your fabulous new look.
Kindest Regards
Cliphair Ltd
AVOID BECAUSE THEY DO NOT ACCEPT RETURNS AND YOU WILL LOOSE YOUR MONEY
Please be aware that this company doesn’t accept returns unless the hair package is untouched. Therefore expect that if you order the wrong colour or item , you will end up losing your money . I’ve ordered hair that came up extremely heavy and uncomfortable . I’ve asked for a return on the next day to exchange it for a lighter item which was approved so I posted the item back. After more than a week , I’ve had a reply that they cannot accept the item because it is not in a re-sellable condition. How are you supposed to see an item if you don’t touch the package , and see the item without touching the ' hygiene seals ' that are non-reusable so you can't put them back on ? And why you made me send the item when you saw the photos that you approved and they've matched the item condition which was in its original package? I’ve requested an exchange for a lighter item and was never even bothered for the price difference. It was requested on the next day and you can clearly see that the item was unused . Now I’ve ended up losing money for an item that will never ever use. PLEASE AVOID ORDERING AS YOU WILL ONLY LOOSE YOUR TIME AND MONEY! The quality isn't even that good and the one-piece hair was so heavy that it could literally damage your scalp and natural hair especially if you have thin hair.
12 december 2024
Review zonder uitnodiging
Antwoord van Cliphair US
Dear Customer
Thank you for reaching out and sharing your concerns regarding your recent return.
After carefully reviewing your return and the product we received, we regret to inform you that we were unable to accept it.
As outlined in our return policy, the item must be in the same condition as when it was delivered—unhandled, unstyled, and suitable for resale. Unfortunately, the hair received was not in a condition that would allow us to place it back into stock and resell it to new customers.
While we understand this may be disappointing, it is very rare that we have to decline returns. However, we must be fair to all our customers and maintain high-quality standards. This includes ensuring all returned items meet our hygiene requirements and are in pristine, unused condition with no signs of styling, handling, brushing, or odours.
Our full returns policy, which clearly explains these conditions, can be found here for your reference:
https://www.cliphair.co.uk/pages/returns-information
We take great care to provide detailed information on our website regarding the return process to avoid any misunderstandings. Due to hygiene reasons, we are unable to resell items that have been handled or altered, as this would be unfair to our customers who expect new, untouched products.
We are truly sorry that we could not assist you further on this occasion.
Kindest Regards
Cliphair Ltd
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