Ive been using them for a while now and i can honestly say that there isn’t anything this team can’t sort out. Ive had a few minor issues with prescriptions and they’ve always resolved things pretty q... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Toon meer
Bedrijf heeft geantwoord
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Toon meer
I have been using this pharmacy for about 5 years now & they are my favourite out of the ones I use. The Customer Service is really helpful & will combine postage costs if you order more tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Contactgegevens
1 Hawthorn Park, LS14 1PQ, Leeds, Verenigd Koninkrijk
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Uitstekend
627 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Pleasant Reliable experience.
I have been using this company for several years and have always found them extremely helpful when I have called. Deliveries are really fast and the company are reliable and pleasant to deal with.
25 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your lovely review and for your continued support over the years.
We're delighted to hear that you've consistently found our team helpful, reliable, and pleasant to deal with. It's wonderful to know that our fast deliveries and customer service have helped provide a positive experience for you.
We truly appreciate your loyalty and kind words, and we look forward to continuing to support you in the future.
— The CloudRx Team
Appalling service. Terrible customer service. I will not be using them ever again
I am appalled by the service I have received from this pharmacy who did not send me the right amount of prescribed medication but charged me for it, despite me contacting them and the prescriber. I sent photographs of the box of one of the medications which showed that they had not dispensed the right amount of medication but emails and phone calls were not answered so there was no way to resolve the issue. I am going to make a major complaint as they cannot treat patients like this. I would give them a negative star but unfortunately the lowest I can give is 1 star.
1 juli 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were unhappy with your experience. We understand how concerning it can be when there is an issue with your medication supply, and we apologise for the frustration this caused.
We can confirm that this matter has since been addressed and resolved with you via email. We appreciate your patience while this was looked into and hope the resolution provided has helped.
Thank you for bringing your concerns to our attention, as feedback like this helps us review and improve the service we provide.
— The CloudRx Team
My parcel arrived the next day
My parcel arrived the next day. It was a medical prescription which needed to be kept cool and so was time sensitive.
25 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your kind review.
We're pleased to hear that your parcel arrived promptly and that we were able to deliver your medication within the required timeframe. We understand how important it is for time-sensitive medication that requires temperature-controlled delivery to arrive safely and efficiently.
Thank you for taking the time to share your experience. We really appreciate your feedback and are glad we could provide a reliable service.
— The CloudRx Team
Always prompt to answer any email and…
Always prompt to answer any email and fast delivery.
26 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your kind review.
We're delighted to hear that you’ve found our team prompt and helpful when responding to emails, and that your deliveries have been fast and reliable. Providing efficient communication and a smooth service is very important to us.
We really appreciate your feedback and thank you for taking the time to share your experience with us.
— The CloudRx Team
Unreliable supplier
The delivery failed as not home, no option to reschedule, package got lost, tried to charge me again for a replacement, confusing inconsistent communication, package found and only delivered after 12+ interventions from me and prescribing clinic.
22 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for taking the time to share your feedback. We recognise this relates to the same delivery issue you have previously contacted us about, and we're sorry that this experience has been frustrating.
We would like to clarify that the delivery method was selected by your prescribing clinic, rather than by CloudRx. Our role is to dispense and prepare your medication, and the delivery options available at the time of payment included alternative courier services, which were not selected.
We also understand your concerns regarding the delivery process and the requirement for a PIN code. As previously explained to you via email, this requirement was requested by the clinic as an additional security measure for your delivery.
We are sorry for the inconvenience caused and appreciate the time you have taken to provide your feedback. We have shared your concerns with the relevant teams and will continue to work with our partners to help ensure the delivery experience is as smooth as possible.
— The CloudRx Team
An efficient service
An efficient service, great customer service, meds arrived the next day.
24 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your lovely review.
We're delighted to hear that you found our service efficient and our Customer Service team helpful. It's great to know that your medication arrived promptly and that we were able to provide a smooth and reliable experience.
We really appreciate your feedback and thank you for taking the time to share your experience with us.
— The CloudRx Team
Excellent CloudRx!
As ever, CloudRx were excellent. The service is first class, always!
27 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your wonderful review.
We're delighted to hear that you continue to have such a positive experience with CloudRx. Providing a first-class, reliable service is something our team strives for, so it's fantastic to know that we consistently meet your expectations.
We truly appreciate your continued support and kind words. Thank you for choosing CloudRx.
— The CloudRx Team
Antwoord van CloudRx
Thank you for your kind review.
We're delighted to hear that you found our service efficient and that our communication met your expectations. Keeping our patients informed and providing a reliable service is very important to us.
— The CloudRx Team
Another shipment
There was a problem with the delivery of the package and they intervened with another punctual shipment
23 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your review.
We're sorry to hear there was an issue with your original delivery, but we're pleased that our team was able to step in and arrange a replacement shipment promptly.
We understand how important it is to receive your medication without unnecessary delays, and we're glad we could help resolve the issue. Thank you for your patience and for sharing your experience with us.
— The CloudRx Team
Brilliant
Brilliant, easy to use and lightening service, always.
23 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your fantastic review.
We're delighted to hear that you find our service easy to use and that your prescriptions are delivered quickly. Providing a reliable and convenient service is very important to us, so it's wonderful to know that you've had such a positive experience.
Thank you for your kind words and continued support. We really appreciate your feedback and look forward to continuing to provide you with excellent service.
— The CloudRx Team
Same as Evri
Same as Evri. Driver couldn’t be bothered to deliver to my home and decided to leave my medication in a locker 20 miles from where I live. Zero consideration for the customer. He lied as well when saying that I requested the change. I would never use them again.
22 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for following up with your feedback. We recognise that this relates to the same delivery issue you previously raised, and we're sorry that the experience has left you feeling so disappointed.
We completely understand your frustration, particularly as this involved medication and the delivery option selected was not one you requested. We have already raised this with the courier for investigation, as this is not the standard of service we expect from our delivery partners.
We appreciate you taking the time to share your concerns and apologise again for the inconvenience caused. We will continue to follow up with our delivery partners to help prevent situations like this from happening again.
— The CloudRx Team
Excellent Customer Service
Excellent Customer Service.
I can’t rate them highly enough
26 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with our Customer Service team. Your kind words and recommendation mean a great deal to us, and we're thrilled that we could provide the level of service you were looking for.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to provide you with excellent care.
— The CloudRx Team
Superb service
Superb service from Newson Health's chosen pharmacy. My prescriptions have been dispatched on the day they were received and arrived the following day.
A phone call to query the cost of an item was handled with charm and efficiency making me one happy customer!
12 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your lovely review.
We're delighted to hear that you've had such a positive experience with our service and that your prescriptions have been dispatched promptly and arrived the following day. It's also wonderful to know that your enquiry was handled efficiently and left you feeling well looked after.
Your kind feedback means a great deal to our team, and we're so pleased we could provide a service that made you a happy customer. Thank you for taking the time to share your experience.
— The CloudRx Team
I have been using CloudRx for well over…
I have been using CloudRx for well over 5 years and they are a fantastic company to work with. I now go online and order and my prescriptions are delivered the next day. If there are any issues with stock (only happened once) the Service team reach out and let you know straight away and send the remaining when available. They seem to always be able to get prescriptions, even if they are unavailable via the NHS and that’s invaluable when you rely on them to control symptoms. Will continue ordering from CloudRx well into the future.
17 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your wonderful review and for your continued support over the past five years.
We're delighted to hear that you've had such a positive experience with our service and that you've found our online ordering process and next-day delivery convenient and reliable. It's also great to know that our Customer Service team has kept you informed whenever there have been any stock issues, even though these have been rare.
We understand how important it is to have reliable access to your medication, especially when it's essential for managing your symptoms, so we're pleased we've been able to support you when you've needed us.
Thank you again for your trust and loyalty. We truly appreciate your feedback and look forward to continuing to provide you with the high standard of service you've come to expect.
— The CloudRx Team
Very helpful Customer Service experiences.
I have been using this pharmacy for about 5 years now & they are my favourite out of the ones I use.
The Customer Service is really helpful & will combine postage costs if you order more than one prescription & email in your request. Sidonie in particular has been repeatedly very patient & kind with my slow cognitive dysfunction.
Their Patient Portal is clear & saves time on telephone queues. I'm able to see my previous purchases on one page. The prices are competitive & even my Consultant has switched pharmacies to use CloudRx.
Thank you Team :)
24 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear that you've chosen to use us for the past five years and that we've become your favourite pharmacy. It means a great deal to know that you've consistently had positive experiences with our customer service.
We'll be sure to pass your kind words on to Sidonie, who will be thrilled to hear that her patience and kindness have made such a difference. We're also pleased that you've found our Patient Portal easy to use and that it has helped make managing your prescriptions more convenient.
Your feedback is greatly appreciated, and we're honoured that both you and your consultant have confidence in our service. Thank you again for your support—we look forward to continuing to provide you with the same high standard of care.
— The CloudRx Team
I have never received such kind and…
I have never received such kind and efficient service before.
23 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your wonderful review.
We're truly grateful for your kind words. It's fantastic to hear that you found our service both kind and efficient, and that your experience stood out so positively. Our team works hard to provide the best possible care and support, so your feedback means a great deal to us.
Thank you for your continued support. We're always here whenever you need us.
— The CloudRx Team
Efficient at a level seldom found…
Efficient at a level seldom found elsewhere. Polite and business like.
18 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your kind review.
We're delighted to hear that you found our service efficient, polite, and professional. Providing a high standard of care and customer service is very important to us, so it's wonderful to know your experience reflected that.
We really appreciate your feedback and look forward to continuing to support you in the future.
— The CloudRx Team
Easy to re-order my prescriptions
Easy to re-order my prescriptions, the medication is always in stock despite other pharmacies not having it available and delivery is also very quick.
24 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you've found it easy to reorder your prescriptions, that we've been able to keep your medication in stock, and that your deliveries have been quick. We know how important a reliable service is, and it's great to hear that we've been able to meet your expectations.
Thank you for choosing us, and we look forward to continuing to support you with your care.
— The CloudRx Team
Always a superb fast efficient service👏
15 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your kind review.
We are delighted to hear that you consistently receive a fast and efficient service from us. Providing a reliable and responsive experience is very important to our team, so it is great to know this is being reflected in your experience.
We really appreciate your support and thank you for taking the time to share your feedback.
— The CloudRx Team
Not worked for us urgent medicine…
Not worked for us urgent medicine delayed and returned.
We are always at home
23 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your feedback.
We are very sorry to hear about the delay and that your urgent medication was returned. We understand how frustrating and concerning this must be, especially when you have been at home and expecting delivery.
We would like to reassure you that we will investigate this with our delivery partner to understand what has happened and why the delivery was not successfully completed. This will help us identify any issues and prevent a recurrence.
If you are still in need of your medication, please contact us as soon as possible so we can arrange a prompt replacement.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
— The CloudRx Team
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