Ive been using them for a while now and i can honestly say that there isn’t anything this team can’t sort out. Ive had a few minor issues with prescriptions and they’ve always resolved things pretty q... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Toon meer
Bedrijf heeft geantwoord
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Toon meer
I have been using this pharmacy for about 5 years now & they are my favourite out of the ones I use. The Customer Service is really helpful & will combine postage costs if you order more tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Contactgegevens
1 Hawthorn Park, LS14 1PQ, Leeds, Verenigd Koninkrijk
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Uitstekend
627 reviews
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Antwoord van CloudRx
Thank you for your review.
We’re pleased to hear that you consistently find our service prompt, efficient, and well organised. Providing a reliable and straightforward experience is exactly what we aim for, so it’s great to know this comes through in your interactions with us.
— The CloudRx Team
Antwoord van CloudRx
Thank you for your review.
We’re pleased to hear that you found our service fast and efficient, and that your delivery went well. Providing a smooth and reliable experience is very important to us, so we really appreciate your feedback.
— The CloudRx Team
Called and requested prescription
Called and requested prescription, got a link to pay, got it the next day. Awesome! Especially for me as I always leave it until the last minute!!
2 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your great review.
We’re really pleased to hear that the process was quick and straightforward for you, from requesting your prescription through to receiving your payment link and next-day delivery. It’s great to know we could help make things easier, especially when time is tight.
Thank you for taking the time to share your experience — we really appreciate your feedback.
— The CloudRx Team
They Went Above and Beyond to Get My Medication on Time
I recently had a bit of a stressful situation with my medication delivery, and I want to give a huge shout-out to Jamie and Olivia for going above and beyond to help me.
My medication was dispatched on a Friday, and a delivery was attempted on Saturday, but unfortunately, I wasn't home, and it was returned. With a public holiday coming up shortly, I was worried I wouldn't receive it in time. I was due to start my medication on Wednesday and was running out of options.
I called on Tuesday, not expecting much, and that's when Jamie stepped in. He was absolutely wonderful. Despite the tight window, he somehow managed to arrange for me to receive my medication on time. His attitude throughout made all the difference. He was calm, kind, patient, and super helpful, with no arrogance or indifference, just someone who truly cared about helping me through a stressful situation. I cannot thank him enough.
I'd also like to give a special mention to Olivia, who assisted me via email and was equally brilliant. Her support meant a lot and made the whole experience so much smoother.
CloudRx is lucky to have people like Jamie and Olivia on their team. I will absolutely continue using this service. Thank you both!
26 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your incredibly kind and detailed review.
We’re truly pleased to hear that Jamie and Olivia were able to support you during what sounds like a very stressful situation. It’s great to know they were able to step in quickly, communicate clearly, and help ensure you received your medication in time. We will be sure to pass your feedback on to them both, as recognition like this means a great deal.
We really appreciate you taking the time to share your experience and are delighted that you continue to trust CloudRx. Thank you for your support.
— The CloudRx Team
I deal with CloudRx for my HRT
I deal with CloudRx for my HRT. The delivery is super fast, which I really appreciate. The person who deals with me on the phone is always polite, knowledgeable and kind. I highly recommend ClouRx.
4 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your lovely review.
We’re delighted to hear that you’ve had such a positive experience with our HRT service and that you find the delivery super fast. It’s also wonderful to know that our team member has consistently been polite, knowledgeable, and kind when speaking with you.
We really appreciate your recommendation and kind words. Thank you for taking the time to share your feedback.
— The CloudRx Team
Solution driven with prompt service
Thank you for helping me solve my prescription issue - I appreciate your clear advice and prompt service. Many thanks.
14 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your kind review.
We're really pleased to hear that our team was able to help resolve your prescription issue and that you found the advice clear and the service prompt. Supporting customers through these situations efficiently is very important to us, so it's great to know this was reflected in your experience.
— The CloudRx Team
Excellent service
Excellent service, very efficient responses to emails. Swift dispatch of items.
26 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your wonderful review.
We're delighted to hear that you were pleased with our service and found our email responses efficient. It's also great to know that your items were dispatched promptly.
Providing responsive communication and a swift, reliable service is what we strive for, so we truly appreciate your feedback.
— The CloudRx Team
Fast and efficient.
1 juni 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your review.
We're delighted to hear that you found our service fast and efficient. Providing a smooth and reliable experience for our customers is always our goal, so it's great to know we met your expectations.
— The CloudRx Team
Very helpful
Very helpful, quick responses and efficient when my order had been misplaced by Royal Mail. The issue was resolved within a day. Would highly reccommend.
23 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your kind review.
We're delighted to hear that our team was able to assist you quickly and efficiently when your order was misplaced by Royal Mail. We understand how concerning delivery issues can be, so we're pleased that we were able to resolve the matter within a day and get everything back on track for you.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support.
— The CloudRx Team
Got through to a human being straight…
Got through to a human being straight away. Very professional, efficent and friendly and explained everything clearly. Excellent standard of customer service. My only issue was having paid for next day delivery before 12pm, my prescription didn't arrive until 1.57pm so not sure if that was CloudRX's fault or DPS's.
9 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your wonderful review.
We're delighted to hear that you were able to speak with a member of our team straight away and that you found the service professional, efficient, friendly, and clear. Providing excellent customer service is something we take great pride in, so your feedback is very much appreciated.
We're sorry to hear that your delivery arrived later than the guaranteed pre-12pm timeframe. While delivery delays can occasionally occur once a parcel is with the courier, we understand how frustrating this can be when you've paid for a premium delivery service. Thank you for bringing this to our attention, and we appreciate your understanding.
Thank you again for taking the time to share your experience.
— The CloudRx Team
CloudRx are so quick and easy to use.
CloudRx are so quick and easy to use.
I think my last call to them lasted a minute and a half and my medication arrived the next day.
15 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your fantastic review.
We're delighted to hear that you found CloudRx quick and easy to use. It's great to know that our team was able to assist you efficiently and that your medication arrived the very next day.
Providing a fast, straightforward service is what we strive for, so we're pleased this was reflected in your experience.
— The CloudRx Team
Nothing short of amazing to be able to…
Nothing short of amazing to be able to call Cloud Rx, speak to a lovely human, have a payment link sent within minutes ……..and have the product arrive the next morning - even to Northern Ireland! Thank you Cloud Rx .
19 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your kind words! We will pass on the message to all the team at CloudRx and continue providing exceptional customer service.
Been using this company for about 5…
Been using this company for about 5 years now to get a private prescription through a private menopause specialist.
They answer emails very quickly and my prescription always arrives promptly.
21 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you very much for your consistent use of CloudRx, we will happily be of service for the next 5 years as well!
Antwoord van CloudRx
We appreciate the kind words of recommendation and will continue to provide service in such a way!
Very quick and easy
Very quick and easy. No fuss, I email my order and receive it within a couple of days. Will definitely keep using CloudRx.
14 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your lovely review.
We're delighted to hear that you find our service quick, easy, and hassle-free. Making the prescription ordering process as simple and convenient as possible is exactly what we aim for, so it's wonderful to know we're achieving that for you.
We really appreciate your continued trust in CloudRx and look forward to supporting you with your future orders.
Thank you for taking the time to share your feedback.
— The CloudRx Team
Polite speedy service
When I phoned to enquire about my prescription the person on the phone was polite and helpful. He quickly arranged for a payment email to be sent to me which meant I could arrange for next day delivery! Goods arrived on time the next day, excellent service.
14 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your wonderful review.
We're delighted to hear that our team was able to assist you promptly and that you found our service both polite and helpful. It's great to know that arranging the payment and next-day delivery was a smooth process, and that your prescription arrived on time as expected.
We really appreciate you taking the time to share your experience and are pleased we could provide the level of service you deserved.
— The CloudRx Team
Easy process and quick response and…
Easy process and quick response and delivery
16 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for taking the time to leave a review.
We're pleased to hear that you found the process easy and that you were happy with the speed of both our response and delivery. Providing a straightforward and efficient service is something we strive for, so it's great to know we met your expectations.
— The CloudRx Team
I emailed about my repeat prescription…
I emailed about my repeat prescription and it was sorted within hours. Very speedy service
12 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you for your kind review. We're delighted to hear that your repeat prescription query was resolved so quickly and that you were happy with the service.
Our team works hard to respond to requests as promptly as possible, so it's great to know this made a positive difference to your experience.
Thank you for taking the time to share your feedback.
— The CloudRx Team
Just the worst so called ‘pharmacy’
Just the worst so called ‘pharmacy’, more like run from a small room, by one person. Extortionate fraudulent delivery costs advertised that fall way below expectation. Shocking non-existent customer service with a strong wiff of entitlement. AVOID AVOID AVOID if you need a professional to deliver your urgent medication. This is definitely not the place for you.
14 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Hello,
Thank you for taking the time to review CloudRx. All comments are greatly appreciated and any feedback received is used in a constructive manner.
We apologise for the lack of care and customer service you have received in this instance.
Please can you provide a few more details as to the non existent customer service we provided?
This will aid us in ensuring the lack of attention to detail will never occur again, we would also like to investigate this internally so we can review our processes if necessary.
Once again we extend our apologies as a business, pharmacy and customer service team - we have strong set of moral values which we pride ourselves on and our duty of care extends to each and every patient we are responsible for.
Thank you.
Ordering and payment is very easy
Ordering and payment is very easy , I normally send a request by email and the product is sent the same day after they have sent a payment link which is immediate after the initial request
Brilliant service 👍🏻
11 mei 2026
Review zonder uitnodiging
Antwoord van CloudRx
Thank you so much for your fantastic review.
We’re delighted to hear that you find the ordering and payment process easy and efficient, and that our team has been able to provide such a smooth service for you. It’s great to know the quick payment links and same-day dispatch have made things convenient.
We really appreciate your support and kind comments — thank you again!
— The CloudRx Team
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