Clowas Reviews 9

I had a problem with the delivery company (DHL) and Clowas staff were extremely helpful and attentive. Highly recommendable.

Ich bin sehr enttäuscht. Ich habe beschädigte Waren bekommen . Und Sie haben das nicht akzeptiert.
Nie wieder bei Clowas bestellen

I often see good promotions, which attract me. But the logistics is a bit slow.

Have been waiting months for money back. Product didn't look anything like the website picture or description. Had to send back to CHINA at a cost of nearly £30 and now they say they have not got it although Royal Mail says its been delivered. Buyer be ware if thinking about purchasing ANYTHING from this company.

Order took almost 2 weeks to arrive. Customer service was completly unaware of the order status, and the tracking number provided only worked 1 hour before the delivery slot.
The product was severly underwhelming for the price. Did not come with any instructions or warnings. I suspect it came directly from their supplier in china with them working as an itermediary.
Next time I'll order directly from Aliexpress, same products, and much better prices with a clear expectation of what I will be receiving.

I've been trying to get hold of someone at this company for over a week to return a light that I bought but with no success. Their phone number on the website doesn't work which is a worry. I've emailed twice and filled out their form on the website twice but still no reponse. Does anyone have a way of contacting them? Am obviously rather concerned as to why they are seemingly not contactable.

If I could rate this company less than 1 star I would. Customer service what customer service. I ordered outdoor lights and they arrived 10 days later in a damaged box from china. The lights were so badly made that I contacted them immediately to arrange for them to be returned. They don’t provide an address for returns so you have to contact their customer services. After numerous emails I was offered a £40 credit which I have refused as the lights are so bad I won’t put them up on display. I still haven’t had an address or have and sign of getting my money back. My partner found the same lights on Ali express for £9 each. Clowas was passing them off as £100 each. My advice, AVOID AVOID AVOID

The customer service is great!

Delivery took quite long (3 weeks) and I have to say I was offered 20% refund that I have received for that delay. Although delivery concern was fairly settled quality of the outside lights ordered was very poor. Lately I have found similar products in different color from Chinese manufacturers for a much cheaper price. I have only given 3 stars due to fair delay response that had a 20% refund.