Club Right Reviews 

Is moving to Clubright the BIGGEST mistake I've made in 31 years of business?
I have run succesfull gyms for over 31 years (including currently Challenge PPC Gym in Bishops Stortford)
We were using ''Clubwise'' and prior to that ''DFC'' ''Clubwise'' made a number of big mistakes, thefore we decided to move our busness and DD's to ''Clubright''
It started well, training was very thorough, then it came to our ''go live'' day and then it all went so badly wrong.
-Going live day. We logged on and the data was not up to date! ''Clubright'' hadn't moved our members data from our old provider to ''ClubWise!'' we could not use our membership system, we couldn't sign anyone in and had to resort to using the old one!
-DD's. Ex members began recieving emails saying their DD's had been set up again! then calling the Club to complain to our staff, many current live members cancelled their DDs!
-Marketing. We then tried to send emails to our members and out of around 800, it only allowed us to send to less than 10% due to not ''Clubright'' not carring over authorisation to the new system.
-We had to use our old ''Clubwise'' system to contact our own members!!
-Ex members, again, were not imported and when they where we couldn't send to them either!
-Texting. We were NOT told that if we purchased for example a text bundle of 1000 texts from ''Clubright'' and we did not use them within a month, we would lose them!
-We hoped that this system would be a one stop shop to market to our prospects and exmembers, now we have to download them and import them into a 3rd party app i.e. Textmarketer to send them.
- It took us a week to undertand why our bar code reader wouldn't work with the App, this could have been set up prior to going live.
-Black Friday. We had to use ''Textmarketer'' plus our old ''Clubwise'' system and ''Mail Chimp emails'' to have a succesful campaign, can you imagine the stress!
-Now 4 weeks later we still can't send marketing to our Ex-members as the consent has still not been imported to the system.
-There is no direct line to call ''Clubright'' its simply a call centre and not even in the main business office!
And what continues to be frustrating is that since the peak of these problems 2/3 weeks ago I have not had a single call from their ''Head of Customer Experience'' to ''check in on us'' or ''see how things are going'' or even an email of appology for all these stressfull errors! NOT ONE!
Is this the biggest mistake I have made?
Challenge Gym

After going through their sales process, which was very smooth and where they were eager to close, we then got stuck in onboarding. They needed to check something, canceled the onboarding, and I had to email several times only to be told they didn’t know yet if they could help us, but we should wait while they chased it up.

No problem—months wasted—and we never even received a phone call with an update. This all started in July. Now we’re in December, and they’ve gone completely silent. No replies to emails. But, and this is where it gets interesting, they’re still charging us every month, despite clearly not delivering the service and despite being explicitly asked to cancel the subscription and refund us.

Don't be fooled by their low price, it comes at a higher cost than the one presented, in time wasted, and poor service.