Noticed a re accruing direct debit i'd forgotten about. Option 1 phone and ask them to stop taking money Option 2 send co op a secure message to stop direct debit...I chose option 2 much less hassle .... Toon meer
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Lees wat reviewers zeggen
I wanted to arrange a new account with Co-op & a telephone appointment was arranged by call centre. My call back was exactly on time & I received first class service from the member of staff. My n... Toon meer
Bedrijf heeft geantwoord
This is the 3rd time today I have had to call the cooperative bank, first to arrange a transfer between my two accounts,I was told it would take an hour after nearly two I called back. First call too... Toon meer
Bedrijf heeft geantwoord
I am a pensioner who received 5 letters with poorly perforated cheques at the bottom, unable to use scissors due to arithus; she spent minutes detaching them. I am a Smile account but she was excel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Co-operative Bank
Geschreven door het bedrijf
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Contactgegevens
Verenigd Koninkrijk
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Uitstekend
21K reviews
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I now have a headache.I have been…
I now have a headache.I have been trying to reset my online log in details all morning and it's not going well. Cooperative are so suspicious of any single thing you do that , it's now locked me out. Every time it asked me to reset my password, it kept going wrong.And when you try to phone them, there is always a twenty-minute why??? I know i'm going to get a lecture about fraudulent activity , but I really do think that your reset of details needs looking at
27 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
I am incredibly sorry to hear about the frustration and headache this experience has caused you today. We understand how exhausting it is to spend your morning locked out of your account, especially when trying to navigate our security measures and facing long wait times on the phone. While we have these security protocols in place to protect your account, we completely agree that the reset process should be smooth and straightforward, and we will certainly take your feedback on board to look into how this can be improved.
We would like to help resolve this for you as quickly as possible. A request for more information has been sent so we can connect with you directly and assist in getting you back into your account. Thanks - Michelle
The site is easy to use and very simple…
The site is easy to use and very simple to carry out the task required.
27 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Thanks for your 5 star review Dixy. - Michelle
Updated review
Updated review. Appalling.
Since complaint about service, wait times and payment stops with zero communication I have three times in a month had the app crash and no response to my complaint other than a holding letter while they ‘investigate’ further. I can only think that the folks praising this bank are visiting branches and not trying to use online services or calling customer services. Perhaps the average co-op client doesn’t mind 15 minute waits for the phone to be answered and the app failing time and again but i do. I actually pay for the account too! Moving back to my previous bank forthwith after this dismal experience.
27 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Andrew, I'm sorry to hear about the ongoing frustration you have experienced with our mobile app, the long wait times on the phone, and the lack of clear communication regarding your complaints. It is completely understandable that you expect a reliable and efficient service, especially for a paid account, and I regret that we have let you down so significantly. Your feedback regarding these delays and technical issues is incredibly important, and we are working hard to improve our digital services and response times. I've sent you a request through Trustpilot for some more information. Please respond to this request if you'd like to discuss this further.
Alternatively you can also send us a message on Facebook (https://www.facebook.com/thecooperativebank) or X (https://twitter.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. Thanks - Michelle
Straightforward banking and helpful…
Straightforward banking and helpful staff.
26 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
We are so pleased to hear that you find our banking services straightforward and our team helpful. Thank you for sharing your wonderful five-star feedback with us. -Emma
The lady was very knowledgeable and…
The lady was very knowledgeable and very reasonable made me feel I had done the right thing but phoning the bank
Thank you
26 oktober 2026
Antwoord van The Co-operative Bank
We are so pleased to hear that our colleague was able to provide you with such knowledgeable support and reassure you that you made the right decision by getting in touch with us. Thank you for taking the time to share your wonderful feedback. - Emma
The app is very easy to use i'm highly…
The app is very easy to use i'm highly satisfied
26 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
We are absolutely thrilled to hear that you are highly satisfied and find our app so simple to navigate. Thank you for sharing your wonderful feedback! - Emma
Antwoord van The Co-operative Bank
We are so pleased to hear that we were able to resolve your issue both quickly and with great care. Thank you for sharing your positive feedback with us. - Emma
Antwoord van The Co-operative Bank
Thanks for your 5 star review - Emma
Exeter branch not worth banking with
19 oktober 2026
Antwoord van The Co-operative Bank
Thank you for your feedback regarding our Exeter branch.
We would like to discuss this further with you please contact us via social media.
You can send us a message on Facebook (https://www.facebook.com/thecooperativebank) or Twitter (https://twitter.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. -Emma
Very helpful employee
I have never had to contact the bank regarding fraud with my account before and they were very helpful and listened to what I had to say.
24 oktober 2026
Antwoord van The Co-operative Bank
It is wonderful to hear that our team was able to support and reassure you during your first experience dealing with account fraud. We are so pleased that our colleagues listened carefully and provided the helpful service you needed during what can be a very stressful time. Thank you for taking the time to share your positive feedback with us. -Emma
Always helpful
Love being with the coop they are ethical and easy to contact have an app to do banking on line saves travelling to the branch.. .been with them years a stable bank you can trust
23 oktober 2026
Antwoord van The Co-operative Bank
We're so pleased to hear that you appreciate our ethical values and find it easy to get in touch with us. It's wonderful to know that our mobile app helps save you a trip to the branch, and we truly value your loyalty and trust over the years. - Emma
Very helpful fraud team at the bank…
Very helpful fraud team at the bank explained everything that had happened and some useful information
24 oktober 2026
Antwoord van The Co-operative Bank
We are so pleased to hear that our fraud team was able to provide such clear explanations and offer useful guidance to help you understand the situation. Keeping you informed and secure is very important to us, and we truly appreciate you taking the time to share your positive experience. -Emma
Always a pleasure to deal with the…
Always a pleasure to deal with the Co-Op staff, once you eventualey get through.
21 oktober 2026
Antwoord van The Co-operative Bank
Thank you for your feedback and the four-star rating. We are glad to hear you find our team so pleasant to deal with, though we apologize for the delay in getting through to us. We are constantly working to improve our response times and appreciate your patience. -Emma
Antwoord van The Co-operative Bank
We appreciate your kind words and are so glad to hear that our team provided you with courteous and professional service during your visit. Thank you for sharing your positive experience with us. -Emma
Truly awful experience
Truly awful experience. The incompetence has had them compensating me financially for their errors at least 4 times in the years I have used them. The final straw is that since their tech upgrade the website is glacially slow. Every click takes about 30 seconds to register. If you click again it decides you have double clicked which isn't allowed and logs you out. This is on a fast fibre connection and no other website behaves like this. It is painfully pathetic. It's by an order of magnitude the worst banking experience I have ever had.
26 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
I am incredibly sorry to hear about the ongoing frustration you have experienced with our services, especially following the recent technology updates. It is very disappointing to learn that the website performance has been so slow and is causing you to be logged out repeatedly. We want to provide a smooth and reliable digital experience, and it is clear we have fallen short of this for you. Your feedback regarding these technical issues is extremely valuable, and we are actively working to address these performance problems. Please respond to our direct information request so we can investigate this further and assist you. -Emma
What on earth has happened to this once…
What on earth has happened to this once great bank? Service seems to have hit an all-time low. They even reply from 'no-reply' email addresses to cause greater frustration.
Just as well they have plenty of excellent competitors happy to take my business...
26 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
I am really sorry to hear that you feel our service standards have declined and that our communication methods have caused you such frustration. We always aim to provide a helpful experience, and it is disappointing to hear we have let you down.
A request has been sent to you through this platform to gather more information so we can look into this further. Please respond to this request so we can investigate, or alternatively, you can reach out to us via our official social media channels, mentioning this review so we can connect the two. -Emma
Safe guarding your account
I received a call from the bank questioning a purchase I had made
The service was none invasive and professional, checking that I had sanctioned the payment and was happy for it to proceed .
I assured the person that I was very happy to receive any advice and checks that reduced the instances of fraud
So yes I would recommend the coop bank for the safe guards that will help keep your payments safe
23 oktober 2026
Antwoord van The Co-operative Bank
We are so pleased to hear that our security checks provided you with peace of mind. It is wonderful to know our team was professional and non-invasive while helping to keep your payments safe, and we truly appreciate your kind recommendation. Thanks - Liv
Antwoord van The Co-operative Bank
Hi Andrew. We are glad you enjoyed your experience. We are happy to hear our product was simple for you. Thanks - Claire.
There were no long queues
There were no long queues, customer relations was top form. Cashiers were helpful, polite and friendly - service with a smile which is always a good sign. Well done Team!
19 oktober 2026
Antwoord van The Co-operative Bank
We are so pleased to hear that you had such a wonderful experience with us. It is fantastic to know that you enjoyed short wait times and that our team provided such friendly, polite, and welcoming service. Thank you very much for sharing your positive feedback and kind words for the team. Thanks - Liv
Smartphone required for joint accounts
I tried to open a joint account, but it insisted on verification of the "second" person via smartphone. As I am one of many people without one, it was impossible. This is an arrogant assumption and discrimination against those without such a device.
26 oktober 2026
Review zonder uitnodiging
Antwoord van The Co-operative Bank
Hi Jeremy,
I'm really sorry to hear this. The smartphone is an option to verify ID, we do have other ways to do this. You'll find more information here:
https://www.co-operativebank.co.uk/help-and-support/contact-us/identification-requirements/
If you would like to discuss this further, please contact us by giving us a call or using one of our social media channels. 03457 212 212 Weekdays 8.00am - 6.00pm, Weekends 9.00am - 5.00pm.
You can also send us a message on Facebook (https://www.facebook.com/thecooperativebank) or X (https://twitter.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review.
Thanks – Claire.
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